Learn from SAB forum
I love Josh’s rapid fire feedback on the SAB forum, but it should be noted that Josh is actually currently on holiday and he’s replying to us on the forums during his own free time. (Which I respect him even more for. )
The other devs are probably not responding on the forums because it’s not what they’re paid to do during their working hours, and during their free time, they want to get their own gaming time in.
while i understand your point, I think it would be great for the community to have the developers participating more. if i was an anet director, id say my developers should take at least 30 min each day to answer people in forums. not everything, of course, because we all know there are a bunch of stupid questions around (probably some of mine fit this description).
I’d actually prefer it if ANet hired a community liaison officer whose SOLE job is to hang out on the forums/Facebook/Twitter, answer people’s questions and interact with the community. If they don’t know the answer to a question, they can find out information from the relevant devs as necessary.
I thought I remembered reading he wasn’t working for a week or something. I dunno.
I prefer dev participation on the forums to a hired mouth piece. That usually turns into a scapegoat anyway.
I do second the idea of devs spending 20 minutes every other day on the forum, getting a feel for how the community views their work and answer questions that are worth answering (most arent). Its direct feedback to what they are doing and that can only help with improving the game, as long as they also stick to their design document and not just implement the latest forum fad.
I would suggest that the community-people pick interesting questions from the forum and forward it to the appropriate team-members. It would be much more economic since the devs are busy working on the game.
I prefer dev participation on the forums to a hired mouth piece. That usually turns into a scapegoat anyway.
I do second the idea of devs spending 20 minutes every other day on the forum, getting a feel for how the community views their work and answer questions that are worth answering (most arent). Its direct feedback to what they are doing and that can only help with improving the game, as long as they also stick to their design document and not just implement the latest forum fad.
It’s important to remember that the forum-goers are a very small percentage of the overall player base, and shouldn’t necessarily be taken as representative of the player base. Not to say that well-articulated feedback is worthless, just that what goes on in the forum is not as significant as you seem to regard it.
What amazes me is that Josh responds to both positive and negative feedback.
What amazes me is that Josh responds to both positive and negative feedback.
Yeah, he is the best guy in Anet team. He answers, he reads the stuff, he even seems to care about the game and not only the money. It would be awesome if the other forums were like this, but most of staff seems to be worried only about getting their payement by the end of the month.