Can't "Ask a Question" on GW2 Support Website

Can't "Ask a Question" on GW2 Support Website

in Forum and Website Bugs

Posted by: laser.4061

laser.4061

Q:

I am trying to submit a support question on the GW2 Support Website but it keeps telling me “Call Back Number and Time is required” yet there is no “Call Back Number” or “Time” fields on the support form to fill in! Can you please fix this issue so I can submit a support question.

Many thanks.

Can't "Ask a Question" on GW2 Support Website

in Forum and Website Bugs

Posted by: laser.4061

laser.4061

A:

Thank you for your reply. The issue appears to be resolved now. I was able to submit an “Ask a Question” without any problems today. For the record, I was using “Gameplay” in the “I need help with…” field.

Thanks again.

Can't "Ask a Question" on GW2 Support Website

in Forum and Website Bugs

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

Hey there. Sorry you[‘re having problems and we do want to fix this. Can you tell me what category you’re choosing in the “In need help with…” field? Looks to me like we’re requiring info that we’re not allowing you to enter, which obviously is a bug.

We’ll get on this once I get that extra bit of info from you.

Thanks for the report.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can't "Ask a Question" on GW2 Support Website

in Forum and Website Bugs

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

The “Ask a Question” issue has been resolved!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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