Guild Wars 2

Hi,

If this forum is not the proper channel to air complaints about the game or the service (as evidenced by the 3 undeserved infractions I have accumulated over the past 24 hours), can you please provide the proper channel your paying customers can send their grievances to without getting canned replies and having infraction points against them?

Hi,

You can express all kind of views on the forums as long as it is not against our forum Code of Conduct.

Pyronix, complaining about the moderation is unfortunately against this forum Code of Conduct and is ground for receiving an infraction.

If you think any moderation action taken was inappropriate, please email directly forums@arena.net

Thanks for your understanding, this topic is now locked.

I wish I knew of a place to file complaints and also positive comments.

I have have some GW2 staff that I feel are not helping the company as a whole because they were being disrespectful and/or negligent in there duties.

I have also had some GW2 staff that were very helpful and I do like to leave positive comments when people go beyond what I expect.

I do not know how to actually file a ticket about problems with the staff because there is a risk of the person you are complaining about actually seeing your complaint, deleting it, and then banning my account.

Slark.1263:

I wish I knew of a place to file complaints and also positive comments.

I have have some GW2 staff that I feel are not helping the company as a whole because they were being disrespectful and/or negligent in there duties.

Hi Slark, I tend to agree with you but I cannot say more as I have already incurred numerous infractions just for raising this topic.

Slark.1263:

I have also had some GW2 staff that were very helpful and I do like to leave positive comments when people go beyond what I expect.

Yeah, I can relate. I’m one of those people too. I do complain when I see something that could be done better, but when I see that real effort and passion is done in making things better, I make sure to provide positive feedback. I’m the type of guy who really does answer customer satisfaction survey questions. Unfortunately, I don’t think this system exists in GW2 yet.

Slark.1263:

I do not know how to actually file a ticket about problems with the staff because there is a risk of the person you are complaining about actually seeing your complaint, deleting it, and then banning my account.

You can send an email to forums@arena.net for forum moderation issues.

As for general complaints and grievances about the game, that’s what I’m asking about on here, and nobody is answering my question considering the fact that my other thread which, let me just put it, was a bit more passionate in tone, was immediately infracted.

Anyway, I hope one of the mods or support people provide an answer to the correct channel to raise complaints/grievances in this game because complaint threads are deleted by mods.