Guild Wars 2

Hello,

For over a year, my wife hasn’t been able to login on the forum. Her credentials work correctly in game (thank the gods !).

She tried several times to contact support to have this problem resolved, but each time, the answer was ‘we are sorry, we are aware of the problem, we are still looking for a solution, goodbye’.

Today, she needs to reinstall the game, but she can’t : as she can’t connect to her forum account, she has no access to ‘My Account’, and the download option.

We worked around it by using my installer, but what would have happened if she didn’t know any other player who could give her the file ?

This bug has been here for a long time. Can we hope to see it solved at last ?

Thanx in advance.

Aside of the account related problem it would be good if a download link to the installer would be prominent on the homepage to avoid all the hassle when reinstalling the game. Even Guild Wars 1 had that already. Forcing players to log in to get the public download link is usability and user friendlyness at it’s worst.

http://cloudfront.guildwars2.com/client/Gw2Setup.exe
http://cloudfront.guildwars2.com/client/Guild%20Wars%202.dmg

YESSS !!!!!

It works, now ! Thanx for your help !

PS : I think ANet should consider smiley.1438’s suggestion, above

smiley.1438:

Aside of the account related problem it would be good if a download link to the installer would be prominent on the homepage to avoid all the hassle when reinstalling the game. Even Guild Wars 1 had that already. Forcing players to log in to get the public download link is usability and user friendlyness at it’s worst.

Although I don’t support it entirely, I can understand why. If everyone can download the game, a lot of players willing to try if they can connect will download the game and consume a lot of bandwidth from Anet, wich is a waste of time. Making that only registered players can download the game, they only get the bandwidth used in the people that will play the game.

So… it’s just to save money, and i’m fine with that, as much annoying as it can be.

Am I wrong, Danicia?

Elrey.5472:

smiley.1438:

Aside of the account related problem it would be good if a download link to the installer would be prominent on the homepage to avoid all the hassle when reinstalling the game. Even Guild Wars 1 had that already. Forcing players to log in to get the public download link is usability and user friendlyness at it’s worst.

Although I don’t support it entirely, I can understand why. If everyone can download the game, a lot of players willing to try if they can connect will download the game and consume a lot of bandwidth from Anet, wich is a waste of time. Making that only registered players can download the game, they only get the bandwidth used in the people that will play the game.

So… it’s just to save money, and i’m fine with that, as much annoying as it can be.

Am I wrong, Danicia?

These downloads are served via a so called “content delivery network” (CDN, cloudfrond.net -> Amazon AWS) and it wouldn’t affect the bandwith used for the game in no way – and i doubt it would cause much more costs – who would download and install a game without having an account?

For the “can’t login” issue. Have she disabled Browser Referrer ? It’s a useless feature allowing a site to know from which page you’re coming, but Arena.net require a “valid” referrer to log in.

@smiley : People thinking that no monthly fee = F2P