Guild Wars 2

How To Submit a Tech Support Ticket
This Anet instructional sticky has several errors:
When running GameAdvisor.exe, select Guild Wars game for GW2.
This is incorrect- the latest version of GameAdvisor.exe has a dedicated GW2 game selection.
The result of running Game Advisor will be a file called Guild Wars Test.txt.
This is incorrect- Game Advisor.exe produces a file called Guild Wars 2 Test.zip.
Attach the output of Game Advisor.exe to your Tech Support post.
This is impossible. The Tech Support website returns an error when trying to attach a .zip file.
Attach both the Game Advisor output file and ArenaNet.log to your TS post
This is impossible- the Tech Support website does not permit more than one file attachment, and overwrites the first file when the second file is attached.

After running the GW2 function in Game Advisor.exe, I found that the output zip file actually contains ArenaNet.log! Accordingly, I suggest the following two specific fixes to the Tech Support website:
1. Enable zip file attachments
2. Revise the ‘How-To’ sticky to specify using the GW2 function for GW2 instead of the GW1 function for GW2, and specify that only the Guild Wars 2 Test.zip file need be attached since that file already contains ArenaNet.log.

As information, I would respectfully ask what security the Tech Support forum has around the information submitted- I was not comfortable posting my game serial code on a public forum as it seems to me that this information being publicly posted invites account theft. Nonetheless, I posted it as demanded by the ‘How-To’ sticky.

I think you may have misunderstood the “How-to” sticky. Those instructions are for submitting a ticket to Tech Support @ Customer Support. Not for posting in the Tech Sub-forum. You would never post personal information such as your serial code in the forums for the public to see. Only in a private email (or previously support submission) to Tech (or Customer) Support.

Inculpatus cedo.9234:

I think you may have misunderstood the “How-to” sticky. Those instructions are for submitting a ticket to Tech Support @ Customer Support. Not for posting in the Tech Sub-forum. You would never post personal information such as your serial code in the forums for the public to see. Only in a private email (or previously support submission) to Tech (or Customer) Support.

If that is truly the case, then the entire How to submit a Tech Support ticket sticky needs to be revised to specifically say so. I followed the Support Page link in that sticky and ended up on what is apparently a FAQ page with no provisions whatsoever for submitting a ticket.

In other words, I can find no information as to where else other than the Tech Support page to submit a tech support ticket.

Well, it is true that the first line needs a touch of rewording since the change in Support requests a couple/few weeks ago. It should read ‘Submit a Request’ instead of ‘Ask a Question’, but that option is on the page the link takes you to, albeit it isn’t glaring as it probably should be. =)

Still, the post is quite clear that you should be providing this (personal) information through a ticket to Support (Tech or otherwise). I am sorry you didn’t see the option to submit a request; hopefully your feedback will help ArenaNet should they decide to make their instructions more clear. I hope you have submitted a ticket now. Good luck. =)