Two days ago I have sent an email to forums@arena.net. This reason is that I disagree with an infraction I recieved and wanted some more clarifcation. This is done in according to:
’
Do not post about locked, deleted, or otherwise moderated threads or posts. Moderation happens for a reason. A staff member or moderator may lock a thread before posting in order to promptly curtail continued comments. If you have yet to see a comment by a staff member on a locked thread, please wait for the comment to appear and do not post a new thread on the subject. If you have questions regarding forum moderation, send an email to forums@arena.net.
’
(source: https://www.guildwars2.com/en/legal/forum-code-of-conduct/ )
In the email I mentioned my forum display name and was sent from my account e-mail adres.
Does anyone know how long it takes to reply or have any experience in this matter??
I understand the reasons of the above rule and fully support that rule, However that means in my humble opinion that such questions should be answered in time.
Thanks for your time :P
Arise, ye farmers of all nations
Arise, opressed of Tyria!
After not getting a reply, trying through the support process, posting a complaint in the 3-days old sticky I just got a reply to my original mail to the forum team (infraction point is removed).
So a total of 11 days!
Well lets just say I’m happy with the outcome and forgive and forget the rest
Arise, ye farmers of all nations
Arise, opressed of Tyria!