Since there seems to be a lot of controversy over what the players actually “want”, why not give us more email polls, the same way you gave us one after the Lost Shores event?
You already send regular emails to the players to promote the new updates. Why not add a link to a poll at the end, so you can get accurate feedback from your users?
There seems to be a lot of mixed reactions to the updates. With regular pols you would get accurate feedback about what parts of the updates people liked or didn’t like.
The player base would get more of a voice, and you would make more profits by knowing exactly what your players want. Everybody wins.