Guild Wars 2

Hello there,

My account was hacked in 26/3/13 and after reading all the anet suggestions about how to be secure, i realized that i MUST suggest that they check a bit the email authentication system…bc it seems it can be by – passed by hackers.

I made a post but the topic was locked by Gaile, and replied that i should send a ticket. and i want to thank him for this fast reply. Well of course i sent a ticket and i am back in my account, otherwise i wouldnt be able to login and post here. I wait now to see if my account will be restored. But the purpose of my post is to make a suggestion to Anet to check a bit the authentication system. And also to inform us on how we can be more safe

The whole post is at this link…
https://forum-en.gw2archive.eu/forum/support/account/Hacked-Account-ANet-Will-Restore-or-Not/first#post1717998

Also to thank Anet for letting us restore our accounts but is once per lifetime, and would be nice to have more chances on that if the system is not that secure yet, bc then is not our fault, right?
I really would need some suggestions on what to do more in order to be more secure. I changed both password of email and of GW2 to be totally unique both of them. And im carefull about keyloggers, but is this enough? Till now seemed it is not, if the hackers can reset our passwords. So what to do more? Any suggestions on that? I feel that this can happen to me again, and this first time ok my account propably will be restored so is not big deal, but what about next time that this can happen? I will lose all the work i did for months? I hope Anet udnerstands why i had to make this post and that i need suggestions from them or from players who know better than me.

Thanks a lot

Korina

Use mobile authenticator?

Unfortunately this wont work for me. My mobile is old enough, i never managed to go online with it.

Use different passwords for every account/place you use.
Use only official or trusted websites.
Clear your cookies and data regularly.
Never use RMT websites/services.
Make a difficult password for your Email and Game accounts.
Use apps/addons for your favorite browser that alerts you of scam websites and blocks popups etc.
Always be careful what you download.
Use a good firewall and antivirus software.
Never borrow/loan/transfer accounts, or give people your personal information.

Also see:
https://en.support.guildwars2.com/app/answers/detail/a_id/9192/session/L3RpbWUvMTM2NDUxMDk3OC9zaWQvZGZ4MWFrbWw%3D

https://en.support.guildwars2.com/app/answers/detail/a_id/9274/session/L3RpbWUvMTM2NDUxMDk3OC9zaWQvZGZ4MWFrbWw%3D

https://en.support.guildwars2.com/app/answers/detail/a_id/9238/session/L3RpbWUvMTM2NDUxMDk3OC9zaWQvZGZ4MWFrbWw%3D

https://en.support.guildwars2.com/app/answers/detail/a_id/9212/session/L3RpbWUvMTM2NDUxMDk3OC9zaWQvZGZ4MWFrbWw%3D

For guild wars related information.

And can check:
http://www.microsoft.com/security/default.aspx
For more information on security.

Personally I think the Email Authentication, plus the Mobile Authentication, AND a “text” authenticater would be ideal. An app is nice but not everyone has android or smart phones. As in other games from NCSOFT they could add a clickable code when you log in to deter keyloggers.

You log in authenticate your IP and your set.
Someone else logs in different IP, or who doesn’t know your info:
Required Email Authentication. Pass that?
Require text authentication. Pass that?
Require Passcode on screen display clickable only numbers.

Fail any of those and they are denied, you are sent an email/text/game message. Change any info that may have been compromised, and your all set.

Don’t give anyone besides yourself your username and password pretty simple.