Guild Wars 2

I would like to request that our in-game submitted bug reports be connected to the Support website’s “My Stuff” section.

This would be so we can follow up on any reports we make. I for one, have made a few reports that within the day or next day after I made them I figured out weren’t bugs or I found more detail for ones that were. It would be incredibly helpful to be able to update those reports like we can the ones submitted through the support website. Like being able to ‘close’ the ticket if we find it isn’t a real problem, or be able to add more detail if we find more information that could be helpful. This would help the sensation of “Doh! ‘face palm’” that I get when I realize I reported something that wasn’t a bug, and it would help the support team not have to field through quite so many tickets, if we can close them ourselves when deemed un-important. The support teams are incredibly busy right now, so I would like to help make what they have to work with more efficient.

For example: At one point I thought the crafting material nodes were bugged because I was getting unpredictable extra gathers. After a day of this and seeing it was all nodes and not just wood, (my first thought was oh, now the wood node gathers match the number of axe charges you get) I submitted a ticket. A few hours later the WvW gathering bonus was brought to my attention for the first time, and I realized it wasn’t an error that the nodes were randomly giving extra gathering opportunities, but that it was behaving as intended. I immediately ‘face-palmed’ and wished I could close the ticket so the support team wouldn’t have to worry about checking for bugged nodes, and/or double checking what WvW bonuses were active at the time of submission. That is a lot of needless work for them that would be better spent on say, fixing textures that like to migrate northward on your character at unpredictable times.