I was told that some people play GW2 with a controller ( gamepad) but programs have to be downloaded in order to get the controller to work with the game.
With that said, how about having a default controller support option, where you could simply plug the controller ( gamepad ) in and you’re good to go ?
I won’t name other mmo’s that have controller support, since game comparison isn’t allowed, but I have played some that do. With GW2 being the number 1 mmo out right now, controller support seems like a good option.
Just a suggestion.