Guild Wars 2

Way back on the 22nd of November i was hacked, put in my ticket and got everything resolved. Of course i came back to my account with nothing left of value left. I then waited for restorations to come out that were unable to help me, then putting in a ticket to just get my legendary back, was also a failure. I was told in the ticket to come give suggestions if i had an idea for a way they could give compensation for those that lost a lot and were “unhelpable” due to the date we got hacked… so here it is:

Personally when i was hacked i was only hoping that they didn’t delete my legendary (as i was able to re-acquire everything that was lost including full exotics, quiver back piece, gold, mats and all). But, of course they did delete my bow, and that’s the only thing i want back. So my initial thoughts were, “If you lost a legendary or a very high price/high time consuming item, then you get that mailed to you”… but that’s unfair to those that don’t have much playtime and maybe full exotic WAS a lot of time for them? So, my new idea is simply gold compensation… just send the amount of gold that was lost for items that mattered… where in my case, i would be happy with only the gold lost by losing my legendary. For others, maybe enough to buy full exotics again…

whatever it is, i would like to see some sort of compensation for those of us that got shafted by the hackers, and the date that restorations went into effect.

Just to say, i did talk with the senior support team for a while and came to an understanding on why they couldn’t restore our accounts, or even generate a simple weapon for me. This post is not out of rage or to take a jab at them for not giving me my item back, just simply posting what my idea was , that in my mind seemed fair… Thanks for reading this if you did :/

you’re asking for….9500 gold? Thats what Twilight is going for anyway. The problem with monetary compensation is that it makes the assumption that what the player is going to immediately use it on is the items that were lost . This of course would rarely be the case do to human nature .

Adine.2184:

you’re asking for….9500 gold? Thats what Twilight is going for anyway. The problem with monetary compensation is that it makes the assumption that what the player is going to immediately use it on is the items that were lost . This of course would rarely be the case do to human nature .

hahah, no im not asking for that much, and i did see that guy asking for that much. My legendary when i made it probably cost me around 700g or so(not counting everything that cant be bought with gold of course) but i could care less about the badges, skillpoins, karma and such. Also, i do see where you come from when you say that they may not spend it on what they had before, and i can only speak for myself when i say, if i were to get that gold back it would go directly into my bow, and id get it again, i miss the hell out of that thing :/

So wait how does that work when you get hacked? Did they actually restore everything you had lost? Is there a link to official policy/statement on this? Have been curious about this. I was told that if you file a support claim immediately you get everything back, but your post seems kinda vague as to what they actually did for you.

ObliviousFool.3427:

So wait how does that work when you get hacked? Did they actually restore everything you had lost? Is there a link to official policy/statement on this? Have been curious about this. I was told that if you file a support claim immediately you get everything back, but your post seems kinda vague as to what they actually did for you.

You must have been hacked after December 1st and I was hacked on the 22nd, so i got nothing back. And i re-opened my ticket to try and get just my bow back, but theyre unable to as they “dont have the tools”. I made this post as a suggestion for compensation for those (like me) that lost all their hard work, and have to tough it out and go for it again.