Guild Wars 2

Create an Account Item Search function that would allow players to search for items across in their account. It would work similar to the current inventory and bank searches: you can type part of the name or part of the description. Unlike the existing feature, it would display results in a modal pop-up panel showing matches and locations, e.g. “rare” would show gold items on all characters or in the bank.

This has several benefits for players, but should prove even more helpful for the Support Team.

Background
Players frequently collect items from the gem shop or a special event and don’t remember doing so. This results in multiple tickets and forum posts, complaining that the gem shop ate their gems or an event is bugged. Players are annoyed and Support has to respond to each individual request with the same suggestions: delete emails, double-check your bank, and triple check all your characters.

Instead of everyone being frustrated, put the tools in the hands of the players to locate items within their account.

This still won’t address players that accidentally delete items or characters holding the items (despite the warning messages), but it should reduce the number of tickets substantially.

This also benefits characters that use mules to store items.