Guild Wars 2

I recently created my first GW2 character, a Sylvari. I spent some time with the initial character customization, making sure he looked the way I wanted him to, and I was pretty glad with the end result. Until I logged in, and realized he had a pony tail. I fully understand it was a mistake on my part to not notice something so obvious, but I really think having In-game customization NPC’s is a must. I’m fairly certain that every once in a while, we’d like to change a certain feature in our characters appearance, be it big or small. So, why not implement NPC’s which can alter your character’s appearance?
I think there was a similar feature in the first GW game, but it was a cash shop feature. If this’ll happen with GW2, why not just make it a free, easily accessible feature? We shouldn’t need to pay actual money just to change character appearance, imo. What does everyone else think?