There are a number of things ArenaNet could do to make the process of updating the game more convenient, especially for users with slower internet connections.
The first is the timing of releases. If patches were released in late evening or early morning, users could download them during off peak hours, like in the middle of the night while they’re are sleeping or during the day while they are at work. Instead you release them in the afternoon so they can’t dowload until they get home, wasting hours of game time waiting for patches to occur, made worse by the fact their trying to download during the network’s peak usage time.
This is made worse by the fact your download client has no way of capping the bandwidth used, so they can’t even do something else while they wait, because your application prevents anything else from accessing the internet in a reasonable fashion.
After a long day at work, two hours staring at the Guild Wars 2 progress bar isn’t much of a way to relax.
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