To keep it short and sweet, completion of the personal story grants that character a permanent reduction in the cooldown of racial elite skills.
Why? Because they are basically cosmetic skills. They arn’t all that effective. Also this gives people a reason to do the story line more than once. 15% reduction would be pushy but I feel it would be fair. This would not apply to racial utility/healing skills, only the elites.
“I’m waiting for the staff to get off their lunch
break. I feel like they should be back by now..”