Guild Wars 2

I have a serious concern in regards to my guilds security. It was always in the back of my mind but there was no way to verify the issue till it occurred.

Today a hacker or guild thief (yet to be figured out) emptied half our guild vault before I was lucky enough to be there at the time to notice and demote him.

I can’t report a hacker because it has to be the person whose account that was hacked who has to report it for security reasons.

My main issue though is Guild vault security. Arenanet can’t/won’t return items stolen from the guild vault by hackers/thieves.

If someone gets hacked or turns into a thief there is NO way for me to keep the items safe. Sure I can disable access to the guild vault to everyone but myself but that completely defeats the point of having one. We already have the Guild Stash for officers only and the guild vault for regular members so the most valuable stuff is ‘safe’.

But what if one of my trusted officers ends up getting hacked? There’s no way to protect the vaults properly and securely. There’s no way to guarantee items safety. This I feel is a huge security issue. Hackers must be having a field day!

So I sincerely suggest for a way where items in guild vaults can be tracked and retrieved by Arenanet or if it’s sold the gold it made to be deposited into the guild vault. There’s already a log there that can’t be tampered with as proof.

They’d just need to be able to follow the trail to the person, see what they’ve done with each of the items. If they were sold to see how much it gave them. If the gold was then subsequently mailed to another person to retrieve it from them etc.

I’d also suggest an option for ranks to get a notification if someone is taking more than a certain amount of items out at the same time (Lets say more than 10 with stacked items counting as one). As we’re busy playing the game and wouldn’t notice our bank being wiped clean. I was incredibly lucky to have been at the bank at that time.

My last none security related suggestion is that items should be able to be stacked from inventory into the guild vault which you can’t at the moment and is incredibly annoying!

+1
I think a simple fix for this would be adding an optional extra password for bank security (both personal and guild)

This is very sad to hear that they can’t or won’t restore items lost due to a hacked account stealing from a guild. I agree that if they don’t have logs for that activity then they need it so that items can be recovered and what not. I would think that if they can roll back characters that they could roll back a guild vault too. After all it is essentially the same thing. A name with a storage database of items. There is no reason why any new MMO doesn’t have protection measures for loss of items etc from accounts being hacked. And is disappointing to say they least if they don’t ’t have this in place for GW2. In my opinion there is no excuse to not have protection and recovery measures.

To be honest, if your officers or yourself get hacked, I suggest looking at less… ladies and using a strong and unique password for guild wars 2. Then using a strong and unique password for your email account. Then… not opening suspicious emails. Most times – people are just morons and have only one password for everything. To be honest, most times – it’s the officers fault they got hacked/scammed/phished. Plain and Simple.

Problem is even with a strong password and not using the same password for more than one thing is not a guarantee you won’t get hacked. A friend of mine is very careful like that and had about as strong a password as you can have, doesn’t open suspicious mail, doesn’t download mods, doesn’t buy gold, doesn’t do anything that would compromise his login info. Yet he had one of his game accounts hacked. Luckily it was noticed by friends and in some way the hacker didn’t have time to do any damage. I don’t remember the details of how the hacker was stopped. A roll back tool can be used to take care of this sort of thing and is the only guarantee that a player or guild’s stuff is not lost to hackers etc.

AndrewWaltfeld.4621:

To be honest, if your officers or yourself get hacked, I suggest looking at less… ladies and using a strong and unique password for guild wars 2. Then using a strong and unique password for your email account. Then… not opening suspicious emails. Most times – people are just morons and have only one password for everything. To be honest, most times – it’s the officers fault they got hacked/scammed/phished. Plain and Simple.

I’m not sure what you’re suggesting with the ‘ladies’ comment other than the suggestion of questionable material being viewed (I’m not into ladies myself seeing as I am one) however I’ve already reminded my officers on the issue of account security which they are already on top of but that doesn’t make it impossible for them or myself to get hacked as the above person points out.

It’s mostly meant theoretically but there really should be a way for Arenanet to retrieve the items from thieves/hackers. Because no matter how secure your password is it can still be hacked.

As for account security I would really really like to see authenticators (both key and app since I don’t have a phone… I know shocking…) I would definitely feel more secure if I had one despite my diligence with account security.