You should be able get starter skins (thats part of your story) at any time, much like the HoM skins. I’ve had a Fanged Mask and had it up to lvl70, yet now its gone for what ever reason and I’m gutted as this was part of the appearance I was going for. Now I’ll have to either have to reroll again or have to go with out helmet like most of my toons cuz most helmets suck. I can’t even roll another mesmer and transmute the mask because of this stupid Soulbound nonsense (Account bound would be better). Apparently some people had done this in the past ,but it seems they have patched it which sucks even more. I mean its not game breaking, just spoiling peoples fun.