Guild Wars 2

I am disgusted with the lack of a customer service driven forum moderation. This post will probably be deleted and result in a ban on my account but w/e at least someone is going to hear it.

You have moderators locking/deleting posts about actual problems in the game or forums. You then also give out infractions for that. I was actually locked and suspended from the forums for reporting a hacker with a screenshots… BEFORE the hacker was banned in game even though all 73 people that were on in my guild reported the issue.

You have long threads of flaming go unmoderated but a post with some videos of quality game play focused at saying “see ya next time” gets locked and a threat to ban is sent.

You have 1 moderator cleaning up accidental duplicate posts of a thread with no problems (clearly they read the thread) than an hour later another moderator locks and deletes the remaining thread saying it violates ToS, this shows a clear lack of leadership and policy in your moderation team.

Posts about bots are immediately locked, posts about gold sellers are immediately locked, posts complaining about culling are immediately locked, etc. This shows that your clear objective is suppression of your customers opinions. No game that has ever done this has ever had this succeed simply because the posts just move out to community sites along with the players anger. (Example Age of Conan).

In summery you have a very good game with some very big issues. Players posting about these things shouldn’t be punished. You also have a very large discrepancy in the moderation practices of your staff which is a huge issue in itself. I hope that you do the right thing and fix these issues before you wreck the community your company’s success relies on.

LOL this is not a suggestion and will be deleted… duh! I would like to see them delete more posts there are so many that cover the same thing if they start deleting the dups these kids will learn to post in threads already covering it.

Well, they kept infracting my posts on one thread because it was out of context. So I made my own thread, and it got locked and the moderator directed me to the original thread. There is clearly no communication between the moderators.