Arena Net should have some means to restore lost items to players.
A few weeks ago, after receiving a higher lever coat from a guildie, I proceeded to salvage all the other stuff that I had in my inventory, the thing is I was waiting to do a TA run so I was kind of in a hurry and by mistake (my mistake) I salvaged the cash shop krytan armor.
If you can’t find a way to restore lost items to players ( which would be quite strange since even gm’s of older games would be able to do it) could you please put up a message like “Are you sure you want to salvage this item” just like the one green and up items have.
I understand that the message isn’t there because that armor’s value is only blue, but still, one pays real money on it.
While I do admit that it was due to my own negligence that the chest piece got salvaged, not being able to have it back leaves me with an incomplete useless set. I can’t even give the pieces to someone since they are soul bound.
This being said, I won’t buy any other costumes from the store until you fix the issue, I can’t stay with the “fear” that I could make the same error again. 500 gems might not be much for someone but I can’t keep buying new skins just because I lost a piece.
I’m sorry that the end ended up like a QQ, I’m just a bit frustrated that after 2 weeks of talking with support (2 emails) nothing can be done.