Guild Wars 2

Today I was greeted by Permanent Ban message when I logged in. My Heart literally dropped to the floor, I for sure tough that my account was hacked and that somebody was running a bot on my character. After changing the password on the account and going thru my checklist of things to do after an account is compromised it suddenly hit me…. There is no way my account was hacked, my password is unique and very secure (I used caps symbols and number in a Phrase) and my account password was never changed! i still had access to my account.

So the only thing I can deduce is that I was indeed banned for something I did not do. I have never used any botting software, I have never used any software that allows me to have an advantage over others. If i am guilty of anything is using Combat mode for a few days, but dropped it once I noticed that the lines where blurred when the legality topic was brought up on Reddit.

With that said if the ban was for combat mode then ill take the ban and move on. What I would like to know is why was I not notified via email that my account was banned? Why was I not given any kind of explanation as to what happen? I find this very unprofessional.

Furthermore why isn’t there a vetting process to make sure that the bans being handed out are actually legit, deserved bans. To me it seems like my account was flagged at one point for what ever reason and was throw into a bucket of “to be banned accounts” then when Anet did their big 3k account ban they just slammed the book on the accounts, no questions asked.

Almost 200 dollars and two Cupcakes invested in this game and this is what I get? Anet you made a great game, a game that set a new standard when it comes to MMO’s but I have to say that your handling of this particular case leaves much to be desired about your customer service. The Support Ticket is in, and the ball is on your court, I really hope you guys rethink your way of doing these bans because in the end you are going to loose a lot of good customers.

TL;DR I was Banned, was never given an explanation. Im NOT a Botter, Anet Give my @##%%# Cupcakes back.

A lot of ban-related messages in most MMOs tend to be generically pre-written at first, often times with no reason attached to it (mostly as a time-saving measure to get the basic message across); but if you can get in contact with some in the Account Issues forum, they can usually investigate and see why you were banned.

Ari Kagura.9182:

A lot of ban-related messages in most MMOs tend to be generically pre-written at first, often times with no reason attached to it (mostly as a time-saving measure to get the basic message across); but if you can get in contact with some in the Account Issues forum, they can usually investigate and see why you were banned.

Hello Ari, thanks for the suggestion but i already tried that and all it got me was a locked Thread =(

https://forum-en.gw2archive.eu/forum/support/account/Got-Banned-for-Botting-account-was-not-compromissed/first#post408969

All it got you was an answer. Go do what the nice person told you and then you can possibly get it resolved. Mewling about it in the forums will get you nowhere.

EndlessDreamer.6780:

All it got you was an answer. Go do what the nice person told you and then you can possibly get it resolved. Mewling about it in the forums will get you nowhere.

As I mentioned in my OP the ticket has been opened, I did do what the nice person told me. My statements above are just a suggestion, not mewling after all this is the Suggestions forum no?

on a side note and to add to my suggestion, it would be nice for Anet to notify the accounts being banned via email of the Ban. The way things are done now you do not find about the ban until you actually log into the game. For people that travel as part of work or people that play the game casually this practice makes the experience of getting banned erroneously even worst.

Erroneous bans might happen, specially since the game is so popular an being actively targeted. At least make it easier to recover from these blunders.