Can we get real GW2 employees to cover ingame support. A GM aka game master to be able to go to a zone notice a npc that should not be dead laying dead on the ground. imput GM rez command then wham npc is alive again.
You get the concept.. some things really would be faster and easier on the player base if you had people police the bug reports for each server/zone and be able to pop in game to temp fix the problem until dev team can patch what was the under lying problem.
It might be a little more work but it would keep the masses happy while the problem gets solved.