Guild Wars 2

Victory.2879:

What’s really funny is that they thought it would take a week or two to conquer Teq, but the window to do the achievements was only two, so much muddled thinking going on.

You didn’t have to DEFEAT Teq for the boss week achievements. you just had to turn up to him 4 times over the two weeks.

Victory.2879:

What’s really funny is that they thought it would take a week or two to conquer Teq, but the window to do the achievements was only two, so much muddled thinking going on.

Maybe Anet should revert to releasing new content every month instead of every two weeks and ensure it’s less buggy and properly tested, then spend the extra people fixing current bugs and designing better wvw, etc.

And why would you sit there for hours doing nothing- if you are in one of the TEW guilds, all it needs is one toon parked in an overflow and he can tell everyone else if it starts working again, in the meantime the rest of you can go play some of the rest of the game.

More false info, you can get the sunbringer title whenever the only thing that had 2 weeks to complete is Boss Week…which only required you to play with rox find some footprints and teeth etc etc ….and in 2 weeks do 4 world event bosses over 4 seperate days….not hard. The Sunbringer title is obtainable at any point from here on out. Stop spreading misinformation.

Zanthrax.6538:

The Boss Week is going though you had 2 weeks to do 4 dailies of just engage in a world boss event…not hard if you haven’t gotten your wings yet its your own fault imo.

Of course it’s not hard, and yes, it’s due to me being unable to login for nearly the entire 2 weeks. I only could do so on Sept 28 first time logging in since Sept 14, which meant I had 4 days to complete the achievements… as of now, I’m at 8/9 missing one boss week daily. Also, until the patch hits today, you can still click on dragon shards, dragon scales, tooth objects and complete the other achievements under Boss Week, so why shouldn’t the daily achievement also be possible to complete until the patch lands today.

Think again before you troll around with ‘not hard… it’s your own fault’

seriously!? i’ve been waiting hours and hours… checking facebook & twitter and here.. No response from anet. Going to sleep thinking.. there sure will be something on tomorrow. And there’s not!! not a single ehm thing was given! nothing facebook, nothing twitter, nothing on forum.. Anet what are you doing? I cant really believe how bad you guys ignoring us around the tequatl things…..

JosieMach.3052:

seriously!? i’ve been waiting hours and hours… checking facebook & twitter and here.. No response from anet. Going to sleep thinking.. there sure will be something on tomorrow. And there’s not!! not a single ehm thing was given! nothing facebook, nothing twitter, nothing on forum.. Anet what are you doing? I cant really believe how bad you guys ignoring us around the tequatl things…..

It’s 4 am where their studio is located.

so? i’ve seen them on forum already… And posting stuff on fb and twitter all the time…

“It’s 4 am where they live.”

“So?”

Accurate representation of the GW2 player base: https://www.youtube.com/watch?v=Ng_-HgRfGBY

And I thought I was bitter.

Yep, got out of work at 4, parked myself in Sparkfly Fen from 4:15-8:00 MST, handing out ice bows for almost 4 hours. If you’re going to change an event that takes ~100 people, you need to tell your customers that. I’m ok with waiting 2 hours for a guaranteed spawn, but waiting 4 hours for nothings is BS. Very poor way to implement changes.

spritefire.5234:

Maybe there’s a connection between Teq not appearnig and the US gov shutting down?

you made my day, seriously, thanks

Anet are sleeping still, they’re on PST time or whatever… all of Europe and east of here are left wailing for half a day until anyone from Anet gets up to read all the complaints and need to wait for officials and team meetings before they can muster some sort of response or explanation.

Had a great laugh at Teq affected by the US gov shutdown, thanks for that!

Well I guess they are around somewhat. I just got my Mel video infracted( I thought it was funny xD).

But that was probably from the NCsoft office in Austin, which has no Anet developers. 9am there. Something like this will probably need programmers to look at it(Seattle). So about two more hours until they start rolling in.

It could still take them a whole day or longer to figure out what went wrong and address it though. Software bugs can be like that.

Lucky.9421:

“It’s 4 am where they live.”

“So?”

Accurate representation of the GW2 player base: https://www.youtube.com/watch?v=Ng_-HgRfGBY

Baahahahaha this is gonna be my new signature….omg can’t stop laughing!

Lucky.9421:

“It’s 4 am where they live.”

“So?”

Accurate representation of the GW2 player base: https://www.youtube.com/watch?v=Ng_-HgRfGBY

This video needs to be embedded into a sticky at the top of each forum. Then it needs to automatically be every 5th post in every thread with auto play.

Lucky.9421:

“It’s 4 am where they live.”

“So?”

Accurate representation of the GW2 player base: https://www.youtube.com/watch?v=Ng_-HgRfGBY

Totally made my day. Thanks.

..Spawned on gandara. There was one person present when i arrived, there are maybe 10 right now. Prime time indeed.

Now, if any dev could answer – is the living story Teq timer currently in action, the pre-change, or something different?

Regina Buenaobra.6193:

We’re aware of the issue preventing Tequatl from spawning. We’re investigating the issue and will update you when we have more information. Thank you.

Finally some insight 14+ hours later…

Just spawned on all servers. Is it back to 3 hour spawn timer?

The Eternal Grace.3157:

Regina Buenaobra.6193:

We’re aware of the issue preventing Tequatl from spawning. We’re investigating the issue and will update you when we have more information. Thank you.

Finally some insight 14+ hours later…

Yet Boss Week just disappeared – as expected – but all our issues with final daily category or unclickable dragon items, etc. go unanswered. Nice going, Anet, you make a lot of your players feel like trash to be ignored… :/

Regina Buenaobra.6193:

We’re aware of the issue preventing Tequatl from spawning. We’re investigating the issue and will update you when we have more information. Thank you.

What a poor, canned response. A community team lead should know that a response like that just will not cut it. We UNDERSDTAND you don’t have answers – however telling us that while sounding like Siri just isn’t acceptable. (Hint, a little empathy goes a long long way!)

People act like Anet staff never gets time off from work. It was a bug that happened after most business hours. In games of this magnitude bugs happen especially around update times. Get over it. The whole game didn’t implode and all your gold and items didn’t go missing.

Now all they need to do is close down this crappy sub-forum and they will have done a good job cleaning up this mess. See you all in the swamp waiting for SB to spawn while Tequatl is twiddling his thumbs Sparkfly Fen.

Eliandal.8735:

…We UNDERSDTAND you don’t have answers – however telling us that while sounding like Siri just isn’t acceptable. (Hint, a little empathy goes a long long way!)

Empathy and IT-related personnel are often mutually exclusive.

GW2 life does go on though, so cheer up. See you all in Sparkfly Fen for back payment. (`.’)b

So can I not get the wings now? I really wanted them and I waited a long while last night, but had to go to bed. Did I miss my chance?

What if Tequatl not spawning is Anet trying to put a quick fix on the fight?

It spawned on Gandara- I even took a screenie, showing the vast multitude of people that were there (it told me it was an overflow). I spent ages looking, and counted exactly THREE people at the whole thing, with around 7 minutes left on the clock.

And i was taking about the ‘flawless defence’ type achievements, whihc are extremely hard to achieve if there is NOBODY doing Teq as they have moved on to the next two week event, leaving Teq spawn a ghost town in many servers.

Victory.2879:

It spawned on Gandara- I even took a screenie, showing the vast multitude of people that were there (it told me it was an overflow). I spent ages looking, and counted exactly THREE people at the whole thing, with around 7 minutes left on the clock.

And i was taking about the ‘flawless defence’ type achievements, whihc are extremely hard to achieve if there is NOBODY doing Teq as they have moved on to the next two week event, leaving Teq spawn a ghost town in many servers.

An no one being there after the Boss Week event ended and the new event started surprises you? It started dying off the last 4-5 days or so before the event ended.

JustTrogdor.7892:

Victory.2879:

It spawned on Gandara- I even took a screenie, showing the vast multitude of people that were there (it told me it was an overflow). I spent ages looking, and counted exactly THREE people at the whole thing, with around 7 minutes left on the clock.

And i was taking about the ‘flawless defence’ type achievements, whihc are extremely hard to achieve if there is NOBODY doing Teq as they have moved on to the next two week event, leaving Teq spawn a ghost town in many servers.

An no one being there after the Boss Week event ended and the new event started surprises you? It started dying off the last 4-5 days or so before the event ended.

unless you get into a overflow. TTS guild had 4 overflows going last night while waiting for Teq

Regina Buenaobra.6193:

We’re aware of the issue preventing Tequatl from spawning. We’re investigating the issue and will update you when we have more information. Thank you.

Serious question, why did it take over 12 hours to respond to this critical issue?

JustTrogdor.7892:

People act like Anet staff never gets time off from work. It was a bug that happened after most business hours. In games of this magnitude bugs happen especially around update times. Get over it. The whole game didn’t implode and all your gold and items didn’t go missing.

MMOs are 24 hour operations, if they don’t have support 24/7 its an issue.

morrolan.9608:

Serious question, why did it take over 12 hours to respond to this critical issue?

I’m guessing it has something to do with employees being allowed to go home after a day of work. You know? Like have lives and stuff. Lives that are not filled to the brim with a bunch of people complaining about every little thing non-stop.

morrolan.9608:

MMOs are 24 hour operations, if they don’t have support 24/7 its an issue.

They have 24 hour support. That doesn’t mean they have staff members hanging out in Sparkfly Fen watching every second or refreshing this forum every second to see what is going on. I wonder, did anyone complaining about this submit a support request using the online support? That is covered 24/7. Perhaps people went home for the day and were unaware of the bug. I don’t think they have alarms going off with red lights flashing when people start complaining on the message boards during off hours.

I understand that it’s an issue, and for some, it’s a big issue. However, Anet implemented a new event, where a lot more people playing are expected. Not saying Teq bug should be ignored by Anet, but in the bigger picture of “priority”, I would guess that the new content > old Teq.

The good news is, Anet has acknowledged the issue. Remember, not all issues can be resolved overnight, that’s just the nature of complex things. Even if they caught the issue at the first minute, sometimes it can take days to fix stuff depending on impact, complexity and other factors.

If you are in big guild, whatever it mght be called, if something is amiss, then just:
a) Say it on your voice server, not because you’re the guild leader doesn’t mean you must always have the correct answer. Say that you’re not sure, and it could be a bug, and schedule another run.
b) A message can only be posted on the guild or community forum or even facebook group of whatever online community you have.
c) Use the MOTD capability
d) Schedule another meet up

Things get delayed, bugs happen, but life goes on even if those impacted decided to get “stuck” with the issue. You can complain till the world end, or complain once, see that the issue is acknowledged and move on till the time to come back presents itself.

JustTrogdor.7892:

morrolan.9608:

MMOs are 24 hour operations, if they don’t have support 24/7 its an issue.

They have 24 hour support. That doesn’t mean they have staff members hanging out in Sparkfly Fen watching every second or refreshing this forum every second to see what is going on. I wonder, did anyone complaining about this submit a support request using the online support?

I think its far more likely that someone did across the whole game than they didn’t. If they don’t have someone on that can at least give an acknowledgment of issues at any time then they’re doing it wrong. It was 14 hours, that is a long time.

morrolan.9608:

I think its far more likely that someone did across the whole game than they didn’t. If they don’t have someone on that can at least give an acknowledgment of issues at any time then they’re doing it wrong. It was 14 hours, that is a long time.

You do realize in the grand scheme of things the glitch last night wasn’t exactly game breaking. It is a pain that it happened and left some people hanging around for a long time but it isn’t some huge thing. Yet people are here expecting some long drawn out explanation and apology for a relatively minor issue. What next? Do you want them to give you some free gems for your time and being oh so inconvenienced? Get over it. These things happen.

JustTrogdor.7892:

You do realize in the grand scheme of things the glitch last night wasn’t exactly game breaking. It is a pain that it happened and left some people hanging around for a long time but it isn’t some huge thing. Yet people are here expecting some long drawn out explanation and apology for a relatively minor issue. What next? Do you want them to give you some free gems for your time and being oh so inconvenienced? Get over it. These things happen.

Not a game breaking issue but certainly not a minor issue especially while we are still in the Tequatl Rising Living Story phase. They should have communicated far earlier.

Trogdor, the reason people got upset was largely not the fact that the glitch occurred, but rather because all it would have taken was a very simple acknowledgement from ANet to spare hundreds of people wasting their evening guessing at what was going on with the timer.

The first major MMOs fifteen years ago had 24/7 support staff to address this kind of thing, so I hope you will agree that it is not entirely unreasonable to expect ANet to have somebody on hand in case of instances like this. The message could have been transmitted through several channels: a twitter post (albeit this is unlikely because of bad publicity), an in-game rep checking it out, or a forum rep saying something like earlier today.

I hope nobody is blaming individual ANet employees for being at home in time for dinner. The problem is that the personnel who should be on hand to address this sort of issue when it occurs apparently do not exist, and I hope that this will change in the future.

Personally, I don’t consider this a big issue. For some, it probably means life and death, and to them, I can only wish them to take care and relax for a bit. For others who are inconvenienced, then just be happy that it’s acknowledged (even if delayed) and move on.

In my server, I have seen Shadow Behemoth bugged for more than a week. There was no “web timer” or “gadget” back then but the information is easily passed on to other players. i.e. a simple map chat solved it aka
“P1: When is SB spawning? Haven’t killed him since yesterday”
“P2: He is bugged, Oak not spawning, blocking event. Been like this for a week”

It happened to other bosses as well, Commisar not spawning, Claw being invul all the time, Fire Elemental not spawning after Golem Defense event, but no lashing ever went out.

It’s simple: communicate without flame, and people gets the message. Now like I said, players can whine and complain about it, or just move on, after all, the game offers a lot more than a single or couple of bosses.

spikyblackhair.4951:

The first major MMOs fifteen years ago had 24/7 support staff to address this kind of thing,

What MMO where you playing in 1998 that had such outstanding 24/7 customer support that noticed glitches during off hours and responded in a message board right away? The original Ultima Online certainly didn’t in it’s early years. Heck, it wasn’t rare for the game to go offline for long periods of time without hearing a thing. Nexus didn’t have much communication as I recall. Air Warrior, I don’t remember being able to even find a way to contact support and that was another game that would often go offline for lengthy periods. Most of those games when there was a bug it remained that way until it was fixed (some times long periods of time) with little to no communication from the developers.

Off hours support usually means responding to game breaking bugs, customer problems with logins, server monitoring in the event one goes down and other issues that are game breaking or don’t allow the customer to play at all. Bugs like the one that occurred can go unnoticed for a short period of time. People are assuming that staff members read this message board 24/7. Did anyone submit a support ticket? The support ticket system does go to 24/7 support. Or did people assume Anet staff was hanging out in Sparkfly 24/7 watching stuff and refreshing this message board non-stop? Or were people assuming that Anet has some sort of alarm system that sets of sirens when Tequatl gets bugged?

One of the problems of a company having it’s own message board is that people think that staff members are reading every thread and post 24/7. I suppose if their wasn’t a forum, players would have expected Anet to email every player within minutes to let them know Tequatl is bugged. MMO players are about the most unforgiving lot I think I have seen.

DeathMetal.8264:

…It happened to other bosses as well, Commisar not spawning, Claw being invul all the time, Fire Elemental not spawning after Golem Defense event, but no lashing ever went out.

It’s simple: communicate without flame, and people gets the message. Now like I said, players can whine and complain about it, or just move on, after all, the game offers a lot more than a single or couple of bosses.

Well, the scale is significantly different compared to the other world bosses. I believe if people had simply WP into, say, Frostgorge Sound, and Claw was broken, they may kick a fit, but it’d be small scale and they’d move on, like you indicated.

Now take several hundred people in multiple overflows, being coordinated and lead, waiting patiently for hours, on an event they may not believe will be successful, that depends on several critical variables. The event turns out to be broken. There will be, understandably so, a much more elevated reaction, when compared to Claw being broken. I get why they’re ticked off, and they’re entitled to their opinion. I just wouldn’t word it as strongly as some have.

As an IT administrator, I probably would have been checking in occasionally on Sparkfly Fen, if I had just released a patch affecting that area’s content, an area that is already a hot topic for debate. I wouldn’t be there 24/7, but I’d be checking in from time to time, and I would have put out at least a Twitter feed saying “Hey guys, there’s a problem in Sparkfly, we’ll check it out.”