Guild Wars 2

I’m trying to get the free hat from the gem store, and I have multiple of them listed as recently bought, but I can’t receive any of them on my character for some reason.

Anyone else with this problem? I don’t know what to do to get the hat.

Try clearing out your mailbox.

That shouldn’t be the problem, I don’t have the “mail box full” tooltip achievement yet.

EDIT: Apparently it was because of that, even though I only had 4/10 messages on my mailbox. In fact it was keeping me from receiving mails from other players (and from gold sellers ready to be repported from now :P).