Guild Wars 2

I talked to Tixx ona character, and then logged out (he said something about a ticket or something). I later learn that he is supposed to give you a “present” of some sort, but i got none. I learn that it’s supposed to be in the floating purple-glowing chest next to him, so I go there and see for myself. The thing is, I cannot interact with the chest in any way (it looks like it’s open), nor can I talk to Tixx, he only says: “Apologies my festive friend. Only one gift disbursement per citizen. No exceptions! If you didn’t have room to recieve your gift, perhaps try checking that chest.”
Only option in this conversation is: “All right. Good-bye.”
What’s happened? Did I screw up since I logged out before checking the chest?!

When I did it, the chest opened automatically and the items were put directly into my inventory. If you were facing the wrong way, maybe you didn’t see the chest open. Check the inventory of the character who first spoke with him and see if you have anything you didn’t have before.

I’ve checked them all, none of them have it

Please, I am having this same problem. I (accidentally?) talked to Tixx in Heart of the Mists. When I didn’t get a present or anything of any sort, I figured it was because I talked to him in the wrong place, but when I went to Lion’s Arch and tried to talk to Tixx, he said I’d already got my gift. The chest is open and I’m not able to select it. I hope something can be done about this. I would really like to get a present since everybody else gets one.