Guild Wars 2

So I just did deimos with my auramancer kiter ele, was alive when we got the kill and my heart was 100% activated, but I didn’t recieve demon heart for my legendary armor collection. I’d like to know if it’s a bug so I can submit a ticket, or is there certain bonus requirements for said heart, that weren’t mentioned on the tooltip, like dealing a certain amount of damage to the boss (I wasn’t attacking Deimos since I was busy kiting), in which case the only thing I can do, I guess, is get sad over bad game design and wait for another group.

You’re in for some disappointment friend.
I too have this issue, and I am as well, a hands kiter. I play my rev.

Last week when I did not get it, I submitted a ticket, and after not reading that I had 1) had the heart activated before the fight, buff active the whole time, and 2) that I had survived, basically told me ‘too bad so sad do it again’.

So this week I do it again. This time I tag Deimos at both the start when he hits the platform, and at 1% right before he died. Should be enough right? NOPE. No credit. Once again, Buff active the whole fight, and did not go down or die.

So I submit another ticket. This one will be understood right? Nope same guy. Check this out:

Edit: Just got a response from a different GM:
" wanted to let you know that we are currently aware of a bug relating to this and we are looking into this further. We do not have an ETA on when a fix will be fixed but please be patient as we work on it. "

So my advice for anyone else stumbling on this with the same issue: Swap roles off of kiter if you need your heart.

The only requirement is to beat the boss, but I’ve noticed if you down-dead you lose eligibility for that particular boss’s achievement. Though you said you were alive at the end of it….so I’d say bug.

Same happened to me today. I did kite, went down during the fight, but was alive (not downed) at the end. Heart stayed unlocked (yes it was active during the fight).

Reported as a bug in game.

If you go in downstate you lose the credit.

Cynz.9437:

If you go in downstate you lose the credit.

Djeserit.8029:

NOPE. No credit. Once again, Buff active the whole fight, and did not go down or die.

I realize you might be replying to the other guy who said he went down but, not the real problem here.

Cynz.9437:

If you go in downstate you lose the credit.

Perhaps I should’ve mentioned that I did not go down during the encounter either.

You’re in for some disappointment friend.
I too have this issue, and I am as well, a hands kiter. I play my rev.

Last week when I did not get it, I submitted a ticket, and after not reading that I had 1) had the heart activated before the fight, buff active the whole time, and 2) that I had survived, basically told me ‘too bad so sad do it again’.

So this week I do it again. This time I tag Deimos at both the start when he hits the platform, and at 1% right before he died. Should be enough right? NOPE. No credit. Once again, Buff active the whole fight, and did not go down or die.

So I submit another ticket. This one will be understood right? Nope same guy. Check this out:

Yeah, Same here. I actually sent a ticket too an hour or so after my forum post, and got the ‘too bad so sad do it again’ in response as well (though my bug only happened once and I actually got my heart when I repeated the encounter). I’m pretty sure it was even the same support person.