Guild Wars 2

Hey Anet and fellow players,

I was wondering whether or not it would be possible to have dungeon tokens delivered to players per mail, if the dungeon is bugged and does not give the final reward after completion. I assume there is a log of activities for each map/dungeon which could be used as the basis for such a system.

Another option – in case this cannot be automated – would be to finally introduce GMs WoW-style. You write an ingame support ticket, e.g. “Completed dungeon XY but got no reward”, and one to three days later you get contacted by a GM in-game to talk about it. The GM checks the log, if the story of the player checks out the tokens are rewarded. I know that this is a lot of work, but I was really impressed how the GM in-game support system works in WoW and I am sure this would greatly improve GW2 in that department.

The latter option could, of course, also be used to deal with various other bugs and problems. Thoughts, suggestions?

Edit: I’ve just realised that this topic might be better suited for the GW2 Discussion area, maybe it should be moved?