Guild Wars 2

I should preface this by saying I didn’t really want to do this, but I feel like somebody has to try to talk about it somewhere, at least, try to. I think we should all start by coming to terms with something that will block progress in this matter unless the fact is accepted; the fact being that despite how much ArenaNet praise us and/or lie to themselves about the community of their game being: welcoming, embracing, ‘the best community out there’ etc; we know that it is not true. As an active player who has been around since pre-release I’ve seen it all and the community really is in a terrible state filled with vile people everywhere (if you have been extremely lucky enough to never have experienced this anywhere ingame to this date then I truly envy you). I’ve played enough to see with my own eyes support does nothing about/with these people. Now, I realise that this is a business and money is the ultimate end-goal here and you’re scared to go about banning people left and right, but surely we could be doing even a tiny-bit more to make the environment ingame a nicer place to be, for everyone.

I don’t know if anybody was around and played a game called RuneScape in the 2000’s but they had a ‘moderator’ system, and I won’t go into too much detail about it, but basically, they had some ‘muting’ options/powers etc and they essentially directly supported the actual game Devs and helped out as a type of on-the-spot support for scammers/spammers/bots/general troublemakers with their limited powers bestowed to them by the Devs, they also were there as general help for players should they need it (kind of like our own ‘Mentor’ system we have now, with it’s intended use anyway).

I guess what my long-winded post is trying to get at is; is this a type of support option we could maybe consider implementing into Guild Wars 2? I feel like you guys at ArenaNet don’t know your own game well enough, and I only speak sincerely as someone who is tired of the disgusting attitudes of people in the game, and the threats, be it pretty basic abuse and harassment to full on death threats, and they get away with it scot-free to do it again and again. After 3+ years of it, believe me, it’s very very very tiring.

There exist already a way for you to do this you self. It is call block. You block person who say thing you do not like and you can not see message from them entire account.

The block list is only so long… We’re talking about hundreds, thousands of these horrible horrible people. But essentially you’re saying, let them get away with it still?

Excuse my examples, but:
If I were to say, murder your family. Would you accept “ignoring” me as a good form of justice for my crimes?

I understand people still do not want to take cyber bullying (for lack of a better phrase) seriously. But it IS real.

While I agree the quality of the playerbase has declined, when compared to other MMOs I’ve played with the exception of Lotro, this is the best playerbase I’ve come across, period end of story. It’s not the guys that are annoying in map chat that make the playerbase great, it’s the people willing to go out of their way to help that is. You’re always going to have bad apples.

Any game will a smaller population btw, is always going to be friendlier because that’s how it works. You have fewer people everyone gets to know each other, and it’s harder to remain anonymous.

When Vanguard was dying, they had the nicest population because anyone who came to the game was like a celebrity. Holy crap we got a new player, better be nice to him. I’ve found the Wildstar population to be like that now, because they want people to stay.

But then when the game went free to play we had a huge party in multiple zones of DR, with people welcoming people to the game and using birthday blasters and stuff that lasted three days.

This community is still the best of any triple A MMO. If you don’t think so, you should go spend some time in some of the others.

Ally.4382:

The block list is only so long… We’re talking about hundreds, thousands of these horrible horrible people. But essentially you’re saying, let them get away with it still?

I do not say let them get away with this. But you OP seem you do not trust Anet to suspend or ban these player. So block is way to hide their post from you chat log. I report and block. Work good for me so far.

I’ve been around long enough, in both games (Gw1 and Gw2), having reported people sometimes multiple times, and see them walking around doing it all again the following day, the following week, the following month, no action taken against them.

And my previous statement stands, the block list is only so long…
and it doesn’t solve the more serious threats people make.

You just be playing a different game. Or you’re squirreled away in PvP maybe. I almost never see threats and I’ve only come across a handful of people that deserve to be on my block list with the notable exception of gold sellers.

I think you’re going pretty far out of your way to find the worst of the worst if you’re running into the so called hundreds of thousands of people.

Either that or you only hang out in the Heart of the Mists lobby and take everything said there seriously.

Ally.4382:

The block list is only so long… We’re talking about hundreds, thousands of these horrible horrible people. But essentially you’re saying, let them get away with it still?

Excuse my examples, but:
If I were to say, murder your family. Would you accept “ignoring” me as a good form of justice for my crimes?

I understand people still do not want to take cyber bullying (for lack of a better phrase) seriously. But it IS real.

Been playing this game since launch. Can’t say I have ever had to block anyone for being a jerkism or for crimes against justice. And hundreds or thousands of horrible people?

I am sorry but I tend to side with occam’s razor. Is you are running into horrible people morning, noon and night maybe start by looking at your self first

Talyn.3295:

Ally.4382:

The block list is only so long… We’re talking about hundreds, thousands of these horrible horrible people. But essentially you’re saying, let them get away with it still?

Excuse my examples, but:
If I were to say, murder your family. Would you accept “ignoring” me as a good form of justice for my crimes?

I understand people still do not want to take cyber bullying (for lack of a better phrase) seriously. But it IS real.

Been playing this game since launch. Can’t say I have ever had to block anyone for being a jerkism or for crimes against justice. And hundreds or thousands of horrible people?

I am sorry but I tend to side with occam’s razor. Is you are running into horrible people morning, noon and night maybe start by looking at your self first

I hate that it had to come to someone essentially saying I am the problem… That it’s me…
So if I go outside and get kitten d tonight somewhere… Is that my fault too?

These things are real, and should not be ignored, nor should the victim be victimised further, as is starting to happen in this case already.

Ally.4382:

Talyn.3295:

Ally.4382:

The block list is only so long… We’re talking about hundreds, thousands of these horrible horrible people. But essentially you’re saying, let them get away with it still?

Excuse my examples, but:
If I were to say, murder your family. Would you accept “ignoring” me as a good form of justice for my crimes?

I understand people still do not want to take cyber bullying (for lack of a better phrase) seriously. But it IS real.

Been playing this game since launch. Can’t say I have ever had to block anyone for being a jerkism or for crimes against justice. And hundreds or thousands of horrible people?

I am sorry but I tend to side with occam’s razor. Is you are running into horrible people morning, noon and night maybe start by looking at your self first

I hate that it had to come to someone essentially saying I am the problem… That it’s me…
So if I go outside and get kitten d tonight somewhere… Is that my fault too?

These things are real, and should not be ignored, nor should the victim be victimised further, as is starting to happen in this case already.

You are making a mountain out of an ant hill. As others have said.

If I have a problem with Bob in the morning. Guy is a jerk

If I have a problem with Sally at lunch. Man She is such a kitten

If I have a problem with Tommie, Susan and Kim at dinner, what a load of jerks!

And all day long I run into more and more jerks, its one of two things.

I am the Jerk.

Or I am too sensitive.

Seems pretty simple to me.

Your hyperbolic comparisons between naughty online words and murder/[very bad thing] are so ludicrous that you’re lucky anyone is bothering to engage you in civil discourse at all

Ally.4382:

Talyn.3295:

Ally.4382:

The block list is only so long… We’re talking about hundreds, thousands of these horrible horrible people. But essentially you’re saying, let them get away with it still?

Excuse my examples, but:
If I were to say, murder your family. Would you accept “ignoring” me as a good form of justice for my crimes?

I understand people still do not want to take cyber bullying (for lack of a better phrase) seriously. But it IS real.

Been playing this game since launch. Can’t say I have ever had to block anyone for being a jerkism or for crimes against justice. And hundreds or thousands of horrible people?

I am sorry but I tend to side with occam’s razor. Is you are running into horrible people morning, noon and night maybe start by looking at your self first

I hate that it had to come to someone essentially saying I am the problem… That it’s me…
So if I go outside and get kitten d tonight somewhere… Is that my fault too?

These things are real, and should not be ignored, nor should the victim be victimised further, as is starting to happen in this case already.

I wouldn’t say that you’re the problem, I won’t even say there’s not some problem, but yes, I do believe you’re exaagerating the problem.

I doubt you play this game more hours than I do. I’ve had to block maybe a dozen people in over 3 years. That’s a person a quarter for those counting at home.

It is possible you’re more sensitive, though. But everyone comes from different cultures, has different levels of tolerance.

Maybe you take things said as a joke seriously or you don’t find those jokes funny. Maybe you take everything said at face value.

It’s just not as bad as you’re making it out to be.

Talyn.3295:

Ally.4382:

Talyn.3295:

Ally.4382:

The block list is only so long… We’re talking about hundreds, thousands of these horrible horrible people. But essentially you’re saying, let them get away with it still?

Excuse my examples, but:
If I were to say, murder your family. Would you accept “ignoring” me as a good form of justice for my crimes?

I understand people still do not want to take cyber bullying (for lack of a better phrase) seriously. But it IS real.

Been playing this game since launch. Can’t say I have ever had to block anyone for being a jerkism or for crimes against justice. And hundreds or thousands of horrible people?

I am sorry but I tend to side with occam’s razor. Is you are running into horrible people morning, noon and night maybe start by looking at your self first

I hate that it had to come to someone essentially saying I am the problem… That it’s me…
So if I go outside and get kitten d tonight somewhere… Is that my fault too?

These things are real, and should not be ignored, nor should the victim be victimised further, as is starting to happen in this case already.

You are making a mountain out of an ant hill. As others have said.

If I have a problem with Bob in the morning. Guy is a jerk

If I have a problem with Sally at lunch. Man She is such a kitten

If I have a problem with Tommie, Susan and Kim at dinner, what a load of jerks!

And all day long I run into more and more jerks, its one of two things.

I am the Jerk.

Or I am too sensitive.

Seems pretty simple to me.

Okay so, may I bring this back to my earlier post as an example?

If you were to say, Murder my family.
Does that mean I am simply too sensitive? And that I should block you and go about my day?

I know everybody thinks I am making a big deal out of this, but these are all simply metaphors for the problem I am trying to put across.

lol cyber bullying. you might be a bit too sensitive.

I don’t block people, I just turn off chat if necessary. For example turn of /say and /map in spvp. Unless the problem is with your own teamates you probably need to turn off /team too.

Ally.4382:

Talyn.3295:

Ally.4382:

Talyn.3295:

Ally.4382:

The block list is only so long… We’re talking about hundreds, thousands of these horrible horrible people. But essentially you’re saying, let them get away with it still?

Excuse my examples, but:
If I were to say, murder your family. Would you accept “ignoring” me as a good form of justice for my crimes?

I understand people still do not want to take cyber bullying (for lack of a better phrase) seriously. But it IS real.

Been playing this game since launch. Can’t say I have ever had to block anyone for being a jerkism or for crimes against justice. And hundreds or thousands of horrible people?

I am sorry but I tend to side with occam’s razor. Is you are running into horrible people morning, noon and night maybe start by looking at your self first

I hate that it had to come to someone essentially saying I am the problem… That it’s me…
So if I go outside and get kitten d tonight somewhere… Is that my fault too?

These things are real, and should not be ignored, nor should the victim be victimised further, as is starting to happen in this case already.

You are making a mountain out of an ant hill. As others have said.

If I have a problem with Bob in the morning. Guy is a jerk

If I have a problem with Sally at lunch. Man She is such a kitten

If I have a problem with Tommie, Susan and Kim at dinner, what a load of jerks!

And all day long I run into more and more jerks, its one of two things.

I am the Jerk.

Or I am too sensitive.

Seems pretty simple to me.

Okay so, may I bring this back to my earlier post as an example?

If you were to say, Murder my family.
Does that mean I am simply too sensitive? And that I should block you and go about my day?

I know everybody thinks I am making a big deal out of this, but these are all simply metaphors for the problem I am trying to put across.

Sorry, I can’t take you seriously anymore. I can only assume at this point you are Trolling.

Good day

OrbitalButt.5708:

Your hyperbolic comparisons between naughty online words and murder/[very bad thing] are so ludicrous that you’re lucky anyone is bothering to engage you in civil discourse at all

I am sorry that I am trying to get people to realise the gravity of the situation instead of simply tossing it under the rug where you would like it to be.

you can report people, I’m pretty sure if someone say murder your family they get some sort of small punishment.

Ally.4382:

Okay so, may I bring this back to my earlier post as an example?

If you were to say, Murder my family.
Does that mean I am simply too sensitive? And that I should block you and go about my day?

I know everybody thinks I am making a big deal out of this, but these are all simply metaphors for the problem I am trying to put across.

No, you absolutely may not go back to that example. It’s outrageous.

I believe that cyber-bullying is a serious problem, but I wouldn’t compare real-life bullying to an actual murder. You’re giving us the impression that you have no sense of proportion, so without any specific examples of the problem, we’re left thinking you’re exaggerating the problem in general.

What are some specific examples of problem behavior you’ve had to deal with?

I’m with Vayne. I’ve blocked maybe a dozen people in 3.5 years. He and I both play on NA. Maybe that’s an issue. I would not have thought Europeans to be any worse than Americans+ with regard to civility. Maybe it’s a time thing (when one plays) or a game mode thing (PvP v. Instanced PvE v. OPvE v. WvW).

I do know, though, that some people will abuse whatever they can. It’s human nature. That’s why I would never support moderation powers for anyone but ANet employees. Unpaid “support” has nothing at stake and little to no accountability.

Finally, ANet — like most companies — will not tell you what action they might have taken with reported accounts, other than assuring us they do investigate. If you’re seeing these accounts again, you can say they didn’t get a perma-ban, but that’s all. If they continue that type of behavior, keep reporting. If you’re correct, and the report can be corroborated, they’ll get theirs eventually.

I’ll just say I think you’re all proving my point very valid within the thread itself alone. I come on to throw out some ideas and to seriously talk about help and support within the game and how we could possibly make some improvements to the environment for everybody. YET all I am met with is this, my point of the post; people in general being rather “nasty” (yes) towards me with no real reason for it.

Please give some specific examples of problematic in-game experiences you’ve had. Without those, it’s hard to discuss the problem, because most of use seem to be having a different experience from you.

Not trying to shut you down or anything, but I want to understand where you’re coming from.

Ally.4382:

I’ll just say I think you’re all proving my point very valid within the thread itself alone. I come on to throw out some ideas and to seriously talk about help and support within the game and how we could possibly make some improvements to the environment for everybody. YET all I am met with is this, my point of the post; people in general being rather “nasty” (yes) towards me with no real reason for it.

Ally, come on. People here are trying to help you, asking for examples they can actually discuss. If you find all of this thread offensive, all you’re proving is that you’re overly sensitive or even intolerant. Don’t let that be the image you leave with. Talk to the people here who are trying to help you.

Okay so let’s make up some hypothetical scenario:

person A: says some rather vulgar things to you, maybe wishes you and your family all get aids/cancer and die, and ALSO proceeds to make a real irl death threat

You: …

Now I really just want to gather what you lot “suggest” happens in this scenario as an example. Do you block them and hope for the best they don’t see it through? I appreciate some will just say “block and report” but are you honestly telling me that’s all you would do? or that it’s acceptable to let them go and maybe do that to another person?

Zoltar MacRoth.7146:

Ally.4382:

I’ll just say I think you’re all proving my point very valid within the thread itself alone. I come on to throw out some ideas and to seriously talk about help and support within the game and how we could possibly make some improvements to the environment for everybody. YET all I am met with is this, my point of the post; people in general being rather “nasty” (yes) towards me with no real reason for it.

Ally, come on. People here are trying to help you, asking for examples they can actually discuss. If you find all of this thread offensive, all you’re proving is that you’re overly sensitive or even intolerant. Don’t let that be the image you leave with. Talk to the people here who are trying to help you.

Maybe it’s that everybody keeps using the words “you’re sensitive” or other forms of insult rather than taking the topic seriously?

Maybe I AM sensitive… Maybe I’m NOT…
The heart of it is, Does That Make It Okay?

Ally.4382:

Okay so let’s make up some hypothetical scenario:

person A: says some rather vulgar things to you, maybe wishes you and your family all get aids/cancer and die, and ALSO proceeds to make a real irl death threat

You: …

Now I really just want to gather what you lot “suggest” happens in this scenario as an example. Do you block them and hope for the best they don’t see it through? I appreciate some will just say “block and report” but are you honestly telling me that’s all you would do? or that it’s acceptable to let them go and maybe do that to another person?

There’s not enough detail in the example. What do you consider an irl death threat?
If you consider it to be credible (i.e. they know your real name/address) you would go to the police first and foremost.

Also, why do you need a hypothetical example? You said you had hundreds of cases. Why not present just one of those, with the names altered?

Ally.4382:

I’ll just say I think you’re all proving my point very valid within the thread itself alone. I come on to throw out some ideas and to seriously talk about help and support within the game and how we could possibly make some improvements to the environment for everybody. YET all I am met with is this, my point of the post; people in general being rather “nasty” (yes) towards me with no real reason for it.

Actually this post proves the point of the majority of people posting in this thread. You have an idea, people don’t agree with you that problem is serious and suddenly we’re a bad community. I didn’t bad mouth you. I didn’t threaten you. I disagree that the problem is as serious as you’re making it out to be.

You see that’s the problem with overstating your case or hyperbole. It’s harder to take seriously.

When my kid use to run in from outside like he’d amputated his arm, when in fact all he did was get a little scrape, I wouldn’t empower him by making him think he’s right. I’d tell him, look it’s just a little scrape it’ll feel better in a bit. You don’t have to let this get you down and most of the time they’d run back outside and play. They were exaagerating, perhaps for attention, or perhaps because they were a bit scared. Not because the scrape was that bad.

By admitting you used metaphors, if the metaphors don’t fit, it’ll be harder for people to take you seriously.

Which doesn’t mean you’re being attacked, and it doesn’t prove your point that the community is bad.

I would report and move on. I would not give them the satisfaction of knowing they had upset me. I would block and report and let ANet work it out. It is just words. I know they can hurt but wishing a horrible thing like aids or cancer on anyone will not make it come true. Those outrageous words tells me that the person saying such things is probably a not too bright kid and no one I would waste time on.

I am sorry you have had bad experiences, Ally. I hate bullying of all kinds but sometimes we just have to move on and not let it spoil our lives too much. GW2 has a great community but you are always going to get the trash and especially online where they can hide behind their avatar.

Ally.4382:

As an active player who has been around since pre-release I’ve seen it all and the community really is in a terrible state filled with vile people everywhere (if you have been extremely lucky enough to never have experienced this anywhere ingame to this date then I truly envy you).

The fact that you realize that “not everyone” has experienced this means that “the community” is not filled with “vile people” — they are exceptions to the norm.

As others have stated, it’s simple to /block them. If their behavior is egregious, report them. If it warrants more attention, create a support ticket at https://help.guildwars2.com/anonymous_requests/new

Any community the size of major metropolitan area is going to have jerks and trolls and people who break the rules. If you are unlucky enough to encounter them, use the existing tools; they work fine for the vast majority of people.

Zoltar MacRoth.7146:

Ally.4382:

Okay so let’s make up some hypothetical scenario:

person A: says some rather vulgar things to you, maybe wishes you and your family all get aids/cancer and die, and ALSO proceeds to make a real irl death threat

You: …

Now I really just want to gather what you lot “suggest” happens in this scenario as an example. Do you block them and hope for the best they don’t see it through? I appreciate some will just say “block and report” but are you honestly telling me that’s all you would do? or that it’s acceptable to let them go and maybe do that to another person?

There’s not enough detail in the example. What do you consider an irl death threat?
If you consider it to be credible (i.e. they know your real name/address) you would go to the police first and foremost.

Also, why do you need a hypothetical example? You said you had hundreds of cases. Why not present just one of those, with the names altered?

I do not believe they need to be extremely detailed is why. It’s the core of it I’m trying to get noticed in this thread at the moment at least. Police is a good answer for the more extreme cases. But I think that in the meantime, and certainly, for less immediate threat cases, ArenaNet could look at other options just in general to make things nicer for everyone, even if it’s in a good place for you right now. The one and only idea I have put forward right now is simply thrown out there, non-payed player support is viable I believe. Priveledges can be revoked or dished out at anytime by ArenaNet themselves ofcourse to players they’ve decided to entrust. Any abuse of power can, much like the other game, be looked into and promptly stopped via their current system they have with tickets and the like.

Ally.4382:

Zoltar MacRoth.7146:

Ally.4382:

I’ll just say I think you’re all proving my point very valid within the thread itself alone. I come on to throw out some ideas and to seriously talk about help and support within the game and how we could possibly make some improvements to the environment for everybody. YET all I am met with is this, my point of the post; people in general being rather “nasty” (yes) towards me with no real reason for it.

Ally, come on. People here are trying to help you, asking for examples they can actually discuss. If you find all of this thread offensive, all you’re proving is that you’re overly sensitive or even intolerant. Don’t let that be the image you leave with. Talk to the people here who are trying to help you.

Maybe it’s that everybody keeps using the words “you’re sensitive” or other forms of insult rather than taking the topic seriously?

Maybe I AM sensitive… Maybe I’m NOT…
The heart of it is, Does That Make It Okay?

Because different people have a different threshold for when they feel something is rude enough to be reportable.

Player A may think that “L2P you noob!” is rude enough to be reported, he’s using noob as an insult. Reported.

But Player B goes: “Eh, he’s just angry and venting, he means no harm in it.” and just goes on with his life.

And to your hypothetical, while I would report that, I would take it as a compliment if it’s in PvP and the guy was an opponent. He’s just jealous of my skills. And if I thought the death threat was valid enough, I’d go to the police. That’s conspiracy to commit murder, I believe.

Vayne.8563:

Ally.4382:

I’ll just say I think you’re all proving my point very valid within the thread itself alone. I come on to throw out some ideas and to seriously talk about help and support within the game and how we could possibly make some improvements to the environment for everybody. YET all I am met with is this, my point of the post; people in general being rather “nasty” (yes) towards me with no real reason for it.

Actually this post proves the point of the majority of people posting in this thread. You have an idea, people don’t agree with you that problem is serious and suddenly we’re a bad community. I didn’t bad mouth you. I didn’t threaten you. I disagree that the problem is as serious as you’re making it out to be.

You see that’s the problem with overstating your case or hyperbole. It’s harder to take seriously.

When my kid use to run in from outside like he’d amputated his arm, when in fact all he did was get a little scrape, I wouldn’t empower him by making him think he’s right. I’d tell him, look it’s just a little scrape it’ll feel better in a bit. You don’t have to let this get you down and most of the time they’d run back outside and play. They were exaagerating, perhaps for attention, or perhaps because they were a bit scared. Not because the scrape was that bad.

By admitting you used metaphors, if the metaphors don’t fit, it’ll be harder for people to take you seriously.

Which doesn’t mean you’re being attacked, and it doesn’t prove your point that the community is bad.

I think me bringing up a serious topic (cyber bullying), and then being promptly Trolled, and told, that I am too sensitive actually proves MY point. My metaphors and analogies for points in my argument I feel were sufficient enough, even if deemed as too extreme to take seriously.

Ally.4382:

Zoltar MacRoth.7146:

Ally.4382:

Okay so let’s make up some hypothetical scenario:

person A: says some rather vulgar things to you, maybe wishes you and your family all get aids/cancer and die, and ALSO proceeds to make a real irl death threat

You: …

Now I really just want to gather what you lot “suggest” happens in this scenario as an example. Do you block them and hope for the best they don’t see it through? I appreciate some will just say “block and report” but are you honestly telling me that’s all you would do? or that it’s acceptable to let them go and maybe do that to another person?

There’s not enough detail in the example. What do you consider an irl death threat?
If you consider it to be credible (i.e. they know your real name/address) you would go to the police first and foremost.

Also, why do you need a hypothetical example? You said you had hundreds of cases. Why not present just one of those, with the names altered?

I do not believe they need to be extremely detailed is why. It’s the core of it I’m trying to get noticed in this thread at the moment at least. Police is a good answer for the more extreme cases. But I think that in the meantime, and certainly, for less immediate threat cases, ArenaNet could look at other options just in general to make things nicer for everyone, even if it’s in a good place for you right now. The one and only idea I have put forward right now is simply thrown out there, non-payed player support is viable I believe. Priveledges can be revoked or dished out at anytime by ArenaNet themselves ofcourse to players they’ve decided to entrust. Any abuse of power can, much like the other game, be looked into and promptly stopped via their current system they have with tickets and the like.

There will always be jerks in the game. If you’re constantly running into them when most others you talk to do not, you should look at the reasons why. You haven’t told us what part of the game you play most often. PvP tends to bring out the jerks in people quicker and more often than WvW and PvE.

Are you a more literal person who needs the vocal tone to know if something’s said as a joke or as sarcasm? I know I have a tendency to not recognize jokes or sarcasm, especially from strangers because I am more literal. Nothing wrong with being literal, but it is something to stop and think about before reporting someone.

As to why you see them around after they are reported, maybe it was someone you reported who didn’t have an extreme case of jerkitis but was more borderline and you and ANet disagree on whether it’s punishable or not. Or maybe they weren’t so rude that it warranted more than a “knock it off or you’ll be banned” or you see them around again after they’ve had a short time out from the game.

Ally.4382:

Zoltar MacRoth.7146:

Ally.4382:

Okay so let’s make up some hypothetical scenario:

person A: says some rather vulgar things to you, maybe wishes you and your family all get aids/cancer and die, and ALSO proceeds to make a real irl death threat

You: …

Now I really just want to gather what you lot “suggest” happens in this scenario as an example. Do you block them and hope for the best they don’t see it through? I appreciate some will just say “block and report” but are you honestly telling me that’s all you would do? or that it’s acceptable to let them go and maybe do that to another person?

There’s not enough detail in the example. What do you consider an irl death threat?
If you consider it to be credible (i.e. they know your real name/address) you would go to the police first and foremost.

Also, why do you need a hypothetical example? You said you had hundreds of cases. Why not present just one of those, with the names altered?

I do not believe they need to be extremely detailed is why. It’s the core of it I’m trying to get noticed in this thread at the moment at least.

The point is, you have a message you want to get across. To do that, you need to present it in the most effective way for it to be understood by a wide community of people across the world. Clear, concrete language helps with that. Broad hypotheticals and extreme metaphors are antithetical to that. The core of your argument may be clear to you, but it’s getting ‘lost in translation’ so to speak.

Ally.4382:

The one and only idea I have put forward right now is simply thrown out there, non-payed player support is viable I believe. Priveledges can be revoked or dished out at anytime by ArenaNet themselves ofcourse to players they’ve decided to entrust. Any abuse of power can, much like the other game, be looked into and promptly stopped via their current system they have with tickets and the like.

It sounds like you’re saying anet can already handle the hypothetical situations you’re presenting with their current system. Je suis confused.

EDIT: fixed quote

Ally.4382:

Vayne.8563:

Ally.4382:

I’ll just say I think you’re all proving my point very valid within the thread itself alone. I come on to throw out some ideas and to seriously talk about help and support within the game and how we could possibly make some improvements to the environment for everybody. YET all I am met with is this, my point of the post; people in general being rather “nasty” (yes) towards me with no real reason for it.

Actually this post proves the point of the majority of people posting in this thread. You have an idea, people don’t agree with you that problem is serious and suddenly we’re a bad community. I didn’t bad mouth you. I didn’t threaten you. I disagree that the problem is as serious as you’re making it out to be.

You see that’s the problem with overstating your case or hyperbole. It’s harder to take seriously.

When my kid use to run in from outside like he’d amputated his arm, when in fact all he did was get a little scrape, I wouldn’t empower him by making him think he’s right. I’d tell him, look it’s just a little scrape it’ll feel better in a bit. You don’t have to let this get you down and most of the time they’d run back outside and play. They were exaagerating, perhaps for attention, or perhaps because they were a bit scared. Not because the scrape was that bad.

By admitting you used metaphors, if the metaphors don’t fit, it’ll be harder for people to take you seriously.

Which doesn’t mean you’re being attacked, and it doesn’t prove your point that the community is bad.

I think me bringing up a serious topic (cyber bullying), and then being promptly Trolled, and told, that I am too sensitive actually proves MY point. My metaphors and analogies for points in my argument I feel were sufficient enough, even if deemed as too extreme to take seriously.

No one’s trolling you. People have suggested that you may be too sensitive. May being the operative word.

But without seeing specific examples at a variety of levels we can’t say whether you are or are not.

Because be honest with us and with yourself, most of the time you aren’t getting those extreme examples.

Ally.4382:

Zoltar MacRoth.7146:

Ally.4382:

Okay so let’s make up some hypothetical scenario:

person A: says some rather vulgar things to you, maybe wishes you and your family all get aids/cancer and die, and ALSO proceeds to make a real irl death threat

You: …

Now I really just want to gather what you lot “suggest” happens in this scenario as an example. Do you block them and hope for the best they don’t see it through? I appreciate some will just say “block and report” but are you honestly telling me that’s all you would do? or that it’s acceptable to let them go and maybe do that to another person?

There’s not enough detail in the example. What do you consider an irl death threat?
If you consider it to be credible (i.e. they know your real name/address) you would go to the police first and foremost.

Also, why do you need a hypothetical example? You said you had hundreds of cases. Why not present just one of those, with the names altered?

I do not believe they need to be extremely detailed is why. It’s the core of it I’m trying to get noticed in this thread at the moment at least. Police is a good answer for the more extreme cases. But I think that in the meantime, and certainly, for less immediate threat cases, ArenaNet could look at other options just in general to make things nicer for everyone, even if it’s in a good place for you right now. The one and only idea I have put forward right now is simply thrown out there, non-payed player support is viable I believe. Priveledges can be revoked or dished out at anytime by ArenaNet themselves ofcourse to players they’ve decided to entrust. Any abuse of power can, much like the other game, be looked into and promptly stopped via their current system they have with tickets and the like.

Why do you need it?

Anet already give tiny punishment to those people if you report them.

Some thing like remove their chat priveleage. or a short account suspension.

if you give power to players they might abuse it.

Seera.5916:

Ally.4382:

Zoltar MacRoth.7146:

Ally.4382:

I’ll just say I think you’re all proving my point very valid within the thread itself alone. I come on to throw out some ideas and to seriously talk about help and support within the game and how we could possibly make some improvements to the environment for everybody. YET all I am met with is this, my point of the post; people in general being rather “nasty” (yes) towards me with no real reason for it.

Ally, come on. People here are trying to help you, asking for examples they can actually discuss. If you find all of this thread offensive, all you’re proving is that you’re overly sensitive or even intolerant. Don’t let that be the image you leave with. Talk to the people here who are trying to help you.

Maybe it’s that everybody keeps using the words “you’re sensitive” or other forms of insult rather than taking the topic seriously?

Maybe I AM sensitive… Maybe I’m NOT…
The heart of it is, Does That Make It Okay?

Because different people have a different threshold for when they feel something is rude enough to be reportable.

Player A may think that “L2P you noob!” is rude enough to be reported, he’s using noob as an insult. Reported.

But Player B goes: “Eh, he’s just angry and venting, he means no harm in it.” and just goes on with his life.

And to your hypothetical, while I would report that, I would take it as a compliment if it’s in PvP and the guy was an opponent. He’s just jealous of my skills. And if I thought the death threat was valid enough, I’d go to the police. That’s conspiracy to commit murder, I believe.

What I am suggesting is that we have certain community members around, who have limited power, but more-so than your average joe, to ‘temporary mute’ or ‘bump up a priority report’ on certain individuals who are legitimately being vulgar to others or like I said to gold sellers too since Anet can’t be there at all times. Just a simple map-wide mute, or fast-track report to Official Anet to be dealt with.

And obviously I’m not on about simple “l2p noob” type comments. I mean like people genuinely being pretty offensive.

I think I have blocked a total of two people that I didn’t care for what they were saying to me. The community seems pretty well-behaved and helpful to me, on the whole.

I’ve reported a few that I felt had inappropriate map or say chat. If the CS Team agreed with my conclusion (the word I’d like to use always gets filtered), I’m sure they took action. I’m afraid I don’t take enough notice to recognize if it is the same Character/Display name to tell what, or if, any action was taken. Except one person who has what I consider an inappropriate Display Name and Character Name, but….if the CS Team deems it ok, who am I to disagree?

If this post is considered ‘mean’, I suppose some action will be taken, but that’s not my intention; just sharing my experience and opinion.

I am noticing a lack in support is what I am saying.

Me, personally, would deem a serious irl death threat “bannable”.
ArenaNet and I clearly disagree on this subject. As put forward by me saying I have seen these kind of people still playing, still talking etc.

For whoever was asking, I play a pretty balanced, even mix of PvE and PvP (Not so much WvW). I understand you want to know because I get it, Pvp breeds a lot more of these people than other areas, but they still exist in PvE and WvW too. The area of the game doesn’t matter, it’s 2016 there is no need to bring yourself so low as to get downright ugly with another player. I’m just saying more needs to be done about ‘those’ people.

If you have screenshots (standard OP for serious threats in-game) of a ‘serious irl death threat’ aimed at you, create a Support Ticket, and send a copy to their reply. You can follow up on the investigation, if the threat was aimed at you. If it wasn’t aimed at you, you may be missing important information/dialogue that transpired between the two (or more) parties, that would impact any action taken.

Good luck.

Ally.4382:

What I am suggesting is that we have certain community members around, who have limited power, but more-so than your average joe, to ‘temporary mute’ or ‘bump up a priority report’ on certain individuals who are legitimately being vulgar to others or like I said to gold sellers too since Anet can’t be there at all times. Just a simple map-wide mute, or fast-track report to Official Anet to be dealt with.

And obviously I’m not on about simple “l2p noob” type comments. I mean like people genuinely being pretty offensive.

This isn’t a private server. The games I’ve seen player-based moderation in have always had the problem of those players abusing their power. That’s why professional companies hire staff to deal with reports as they don’t have a dog in the fight. They also have a moderation guideline to adhere to which ensures fairness. They also get paid a wage and it’s a full time job so they take it more seriously as it pays their bills.

Now, if you’re having problems with someone in game, why fuel the fire by reacting to them? If it’s directed at you, report and block. If it’s directed at someone else, report and block. If you find the general tone of map chat too immature, turn it off. If someone proceeds to harass you after you’ve taken reasonable steps to block them, report them and block their alt/friend. If someone was verbally abusing me IRL, I’d ignore them and if they continued to harass me, I’d go to the police. The police in this game are the ANet staff. If you feel they haven’t dealt with a report you’ve made, open a ticket to discuss the matter further with a staff member. No one’s trying to victim blame here, just trying to get to the bottom of why you don’t feel that the steps that you can take personally without any special snowflake powers aren’t enough when the majority of people find they are ample.

Yes, a lot of people are jerks. Sadly that’s life but at least in this game you can choose not to have to deal with them. If I were being cynical, I’d say you were personally angling for some powers as a player with this suggestion. Note: if I were. Not I am.

Ally.4382:

Me, personally, would deem a serious irl death threat “bannable”.

Me, personally, would deem a serious irl death threat immediately reportable to the POLICE, being a CRIMINAL matter.

Your advocation that irl death threats simply be banned is disturbing.

OrbitalButt.5708:

You should feel ashamed but I don’t think you have the intellectual capacity

Stop posting forever

Well I think maybe this some what what OP talk about even if I do not agree with OP everything they say. I see from history you new at forum. I think maybe should take break because this is kind of post people do not like here. Just advice before you get some infraction and earn break not by choice.

Zoltar MacRoth.7146:

Ally.4382:

Me, personally, would deem a serious irl death threat “bannable”.

Me, personally, would deem a serious irl death threat immediately reportable to the POLICE, being a CRIMINAL matter.

Your advocation that irl death threats simply be banned is disturbing.

I’m saying Anet should ban them yes. Not that it shouldn’t go to the police. OFCOURSE other action should be taken. BUT in the meantime, Ban them….

Not seeing this vile community either. I’ve blocked a total of one person in 3.5 years for something said to me. The other people I’ve blocked were being annoying, boring or tedious in map chat but not vile.

If you want us to see your account of what’s happening to you as being accurate, you need to give true situations, not hypothetical ones. And I have to repeat what Gaile said once

Gaile Gray Source
ArenaNet Forum Communications Team Lead
“Each case of reported “stalking” or harassment is reviewed by our Customer Support team individually and with care. Here are some steps you could take:
Block the player on your Friends List
Play in Invisible Mode
Try reaching out to the person’s guild leader if you feel that the person would be receptive to helping you
File an in-game report
Submit a support ticket (see below for details)
If the harassment extends to real life (at your home, place of business, via telephone, etc.), contact your local law enforcement agency

Now, there are occasions when claims of “harassment” run in both directions. I am not making a judgment about any situations mention here, but sometimes chat records show a back-and-forth bickering or attacking that does not allow an easy solution. This means an agent confirms an in-game report but also notes that the alleged victim also was in breach of the UA or the RoC. If there’s evidence of what we call “mutual antagonism” then it gets trickier and a resolution isn’t as simple to reach.

If someone is overtly harassing a player, the team may well be able to help with the situation if that player wishes to file a support ticket. (We cannot accept a ticket on behalf of a third party — the person involved should reach out to CS.) When doing so, please provide your character name, the offending player’s character or display name, and a very precise time, time zone, and date. Screenshots are not necessary if you can provide those details, at which time an agent will look up the incident and see what took place.

Bottom line: if you’re being harassed, do not react. Do not have your friends react. Don’t post about it on a forum or make a public issue of it. Do not start a flame war or fire a bunch of verbal mortar shots back in the direction of the person who initiated the attacks. Simply submit an in-game report or, if necessary, a ticket.

If you have submitted a ticket and the team has not reacted, then you need to continue your private discussion with a CS agent, as we would not discuss particulars here on the forums. "

I feel like there is very, very little that someone can say that should warrant a ban. If anything, the more serious ban-worthy acts are the result of repeated occurrences and fall into harassment.

-A person in map chat is being rude? Block or ignore them and maybe send some words of encouragement toward the people they’re attacking, especially if they’re new.

-Someone is messaging you distasteful things? Ask them to stop (or outright block). If they persist, block. If they happen to have multiple accounts and continue again and again, report to Anet because that is going above and beyond ‘annoying’ and should be stopped.

-A player puts an NPC or Box of fun on top of a commonly used Chest/NPC? BURN THEM. WITH FIRE. FOREVER. But only if they did it on purpose and have a track record of doing so.

I’ve played games with player mods. For the most part they were helpful with minor things such as spamming but they lacked any real capability of dealing with destructive players (rightfully so, otherwise many would abuse that power). Their primary value was in their ability to relay reports to the devs and for their tag to scare some players into not trolling when they showed up.

You did get the occasional person who let their believed power go to their head and threatened to silence and report anyone that disagreed with their standard of right and wrong, but they tend to be far and few between and instead are primarily used to attack the player mod system.

Ultimately I think it -could- help in some situations, but would open up another avenue of complaints against Anet as well. I believe the vast majority of situations where a mod would be of help can be solved with blocking them just as well or better.

Just a flesh wound.3589:

Not seeing this vile community either. I’ve blocked a total of one person in 3.5 years for something said to me. The other people I’ve blocked were being annoying, boring or tedious in map chat but not vile.

If you want us to see your account of what’s happening to you as being accurate, you need to give true situations, not hypothetical ones. And I have to repeat what Gaile said once

Gaile Gray Source
ArenaNet Forum Communications Team Lead
“Each case of reported “stalking” or harassment is reviewed by our Customer Support team individually and with care. Here are some steps you could take:
Block the player on your Friends List
Play in Invisible Mode
Try reaching out to the person’s guild leader if you feel that the person would be receptive to helping you
File an in-game report
Submit a support ticket (see below for details)
If the harassment extends to real life (at your home, place of business, via telephone, etc.), contact your local law enforcement agency

Now, there are occasions when claims of “harassment” run in both directions. I am not making a judgment about any situations mention here, but sometimes chat records show a back-and-forth bickering or attacking that does not allow an easy solution. This means an agent confirms an in-game report but also notes that the alleged victim also was in breach of the UA or the RoC. If there’s evidence of what we call “mutual antagonism” then it gets trickier and a resolution isn’t as simple to reach.

If someone is overtly harassing a player, the team may well be able to help with the situation if that player wishes to file a support ticket. (We cannot accept a ticket on behalf of a third party — the person involved should reach out to CS.) When doing so, please provide your character name, the offending player’s character or display name, and a very precise time, time zone, and date. Screenshots are not necessary if you can provide those details, at which time an agent will look up the incident and see what took place.

Bottom line: if you’re being harassed, do not react. Do not have your friends react. Don’t post about it on a forum or make a public issue of it. Do not start a flame war or fire a bunch of verbal mortar shots back in the direction of the person who initiated the attacks. Simply submit an in-game report or, if necessary, a ticket.

If you have submitted a ticket and the team has not reacted, then you need to continue your private discussion with a CS agent, as we would not discuss particulars here on the forums. "

Fair enough. If that’s their take on it.
I just wanted to talk about options that could have been explored to make the community nicer. Ideas other than my original one would have been welcomed.

Ally.4382:

Qugi.2653:

OrbitalButt.5708:

You should feel ashamed but I don’t think you have the intellectual capacity

Stop posting forever

Well I think maybe this some what what OP talk about even if I do not agree with OP everything they say. I see from history you new at forum. I think maybe should take break because this is kind of post people do not like here. Just advice before you get some infraction and earn break not by choice.

I don’t spend a ton of time of the forums, no. I only wanted to make this post thanks to a buildup of 3+ years of dealing with ingame kitten. I wanted both ArenaNet and the community to take notice of it, and I wanted us all to discuss ways in which we could improve support, or “help out” Anet, or maybe if they have any ideas themselves. Clearly most seem to think support is sufficient enough as it is, and that’s great, for you guys. I’m merely being the voice for, I guess, a minority who feels more could be done.

And if Anet really don’t like this kind of post on here, I hope they’ll get in contact after they take it down, so we can talk privately about my ingame support problems.

If you see what I quote was talking to OrbitalButt not you. I actually was on you side in my post there.

Look at post again. You can see I quote Orbital and talk to them.

https://forum-en.gw2archive.eu/forum/game/gw2/A-Sincere-Serious-Questioning-of-Support/page/2#post6013141

Ally.4382:

I don’t spend a ton of time of the forums, no. I only wanted to make this post thanks to a buildup of 3+ years of dealing with ingame kitten. I wanted both ArenaNet and the community to take notice of it, and I wanted us all to discuss ways in which we could improve support, or “help out” Anet, or maybe if they have any ideas themselves. Clearly most seem to think support is sufficient enough as it is, and that’s great, for you guys. I’m merely being the voice for, I guess, a minority who feels more could be done.

And if Anet really don’t like this kind of post on here, I hope they’ll get in contact after they take it down, so we can talk privately about my ingame support problems.

They might delete or deactivate this thread, but they’re not going to contact you. That’s your job. If you’re being attacked or harassed in game, you get the screenshots and you contact support through a ticket. There’s no point in posting on the forum about it. There’s nothing we can do and there’s nothing that ANet can do until you make a ticket and give them the proof they need.

To make a ticket
Top of page: support
Top of page: submit a request

Ally.4382:

Just a flesh wound.3589:

Not seeing this vile community either. I’ve blocked a total of one person in 3.5 years for something said to me. The other people I’ve blocked were being annoying, boring or tedious in map chat but not vile.

If you want us to see your account of what’s happening to you as being accurate, you need to give true situations, not hypothetical ones. And I have to repeat what Gaile said once

Gaile Gray Source
ArenaNet Forum Communications Team Lead
“Each case of reported “stalking” or harassment is reviewed by our Customer Support team individually and with care. Here are some steps you could take:
Block the player on your Friends List
Play in Invisible Mode
Try reaching out to the person’s guild leader if you feel that the person would be receptive to helping you
File an in-game report
Submit a support ticket (see below for details)
If the harassment extends to real life (at your home, place of business, via telephone, etc.), contact your local law enforcement agency

Now, there are occasions when claims of “harassment” run in both directions. I am not making a judgment about any situations mention here, but sometimes chat records show a back-and-forth bickering or attacking that does not allow an easy solution. This means an agent confirms an in-game report but also notes that the alleged victim also was in breach of the UA or the RoC. If there’s evidence of what we call “mutual antagonism” then it gets trickier and a resolution isn’t as simple to reach.

If someone is overtly harassing a player, the team may well be able to help with the situation if that player wishes to file a support ticket. (We cannot accept a ticket on behalf of a third party — the person involved should reach out to CS.) When doing so, please provide your character name, the offending player’s character or display name, and a very precise time, time zone, and date. Screenshots are not necessary if you can provide those details, at which time an agent will look up the incident and see what took place.

Bottom line: if you’re being harassed, do not react. Do not have your friends react. Don’t post about it on a forum or make a public issue of it. Do not start a flame war or fire a bunch of verbal mortar shots back in the direction of the person who initiated the attacks. Simply submit an in-game report or, if necessary, a ticket.

If you have submitted a ticket and the team has not reacted, then you need to continue your private discussion with a CS agent, as we would not discuss particulars here on the forums. "

Fair enough. If that’s their take on it.
I just wanted to talk about options that could have been explored to make the community nicer. Ideas other than my original one would have been welcomed.

If you give us more information on the rudeness you’re seeing most of the time, then maybe we can talk about what can be done. But until you do, we’re not going to discuss what most of us feel happens only rarely, beyond going: that’s not what I see.