Guild Wars 2

I Just feel that this issue REALLY needs to be escalated considering the ridiculous replies of some ANet support staff.

Original thread here: https://forum-en.gw2archive.eu/forum/support/bugs/BUG-Box-of-Berserker-s-Draconic-Armor-Berserker-s-Gladiator-Armor-Sad-Charr/first

TL;DR version: The Box of Berserker’s Draconic Armor incorrectly gave a full set of GLADIATOR armor when opened. Many, many players lost a good amount of gold (anywhere from 7g – 17g reported) from buying these boxes on the trading post, from people who KNEW VERY WELL they were scamming buyers.

Now, the bug has since been fixed, and apparently they DO award the correct armor at present.

However, not only has ANet NOT done anything to penalize the people who SOLD these on the trading post (it’s about as blatantly exploiting the karma thing if you ask me), they seem to be too lazy to even try to figure out a workaround solution to compensate players affected by this horrendous bug.

I think all affected players understand that ANet “Does not currently have the tools” and “have no estimate of if or when such tools become available”, but these replies are extremely vague at best and also beg the question of why in the blue heck they DIDN’T anticipate such problems in the first place (and hence develop such a “tool”)

Now, I direct you to the most infuriating reply yet:

“Thank you for contacting the Guild Wars 2 Support Team. We would like to be able to offer refunds or exchanges for things such as this or even items purchased accidentally, but at this time we’re unable to make these kinds of adjustments to characters. For the foreseeable future, all in-game purchases such as those made with Karma, gold, or dungeon rewards are final, so take some time to think things over and use caution when buying from vendors. I’m sorry that there’s not more that we can do in this case. Please let us know if you have any other questions or concerns.
Regards,
[GM] Rand
Guild Wars Support Team

Emphasis on the sentence in bold.

So, they mean to tell us that EVERYTHING we buy in the game has the potential to be bugged, and so it is the user’s responsibility to look out for bugs like that and take FULL responsibility for ANet’s own bugs THAT END UP CHEATING YOU OF YOUR PURCHASES. (Even if you DID use caution; sorry if its bugged. Too bad. We would love to compensate you but we simply can’t.)

Any idea how ridiculous that sounds? The ONLY WAY for players to KNOW if the item was bugged is either 1): If players actually bought and then ‘opened’ the box of _ armor; or 2) The bug was even reported and searchable on the internet in the first place and it just so happened that a user “felt” the box was bugged and hence did such a specific search; or perhaps the user chanced upon such a post before making a purchase.

The problem with (2) is that players simply WILL NOT purposely search for “So-and-so item bug” because players are EXPECTING to get SAID ITEM from their purchases; especially when it’s clear as day that it is a “Box of DRACONIC armor” and not “Box of GLADIATOR armor”. There is no good reason to do so UNTIL players find out they did not get what they purchased in the first place! Sure; suspiciously low prices are one indicator, yet my previous statement still holds: It is clear as day that players should be getting a box of DRACONIC armor; NOT gladiator.

I implore any high-up ANet staff or dev… PLEASE do something about this to help players who have been affected. No tools? A workaround solution then. Such as draconic armors up on the gem store for purchase; and then credit gems to affected players so we can buy them for free. (And then of course we will destroy those Gladiator armors we got from the bugged boxes)

And for all you ignorant teenagers or stay at home adults asking us to just ‘farm’ back the gold, not everyone has the time like you to do that in a short amount of time. The 10 gold I spent on that took me 3 weeks + to get. Some of us can’t even play for more than 2 hours a day. I just want to log in with some nice end game gear and play the endgame; NOT FARM BACK GOLD. I don’t like being plagued constantly by the fact that I do NOT have end game gear and that I am effectively 10 gold behind in purchasing anything else end-game ish.

Man, that sucks.

I agree, company’s who claim to stand by their product should equally stand by their customers.

I too would like to see ArenaNet personally stepping up and taking responsibility for these issues by not just resolving them moving forward, but to compensate those players whom effectively have been QA’ing the product.

PvP game, all behavior is part of the war. Oh wait, it’s not…

heh now its your fault for reading the description of the item and expecting no less than what it said it would deliver XD

I’m quite surprised they have no way to access accountr transactions and reverse the transaction. Every MMORPG I’ve played has this facility.

When I got my account hacked in WoW, they were able to restore all my gold, returned me all the equipment he vendored or sold off.

Same deal with Rift. Same deal with DAOC. Same deal with LOTRO etc…

It sounds more like they simply couldn’t be bothered because it’s not a subscription game. They already got your money; there just isn’t any reason for them to offer that level of support (it does take man hours to perform these tasks).

I was taken for 6g on this and when I contacted support I received the same insulting letter as posted above. The thing is, I read on reddit that they are reimbursing players that received bad loot bags at the end of Arah dungeon, so I believe that they are able to do it, they just arent willing to. With this kind of customer snubbing and the farm codes and such….. I smell another SWTOR around the corner.

Ordin, Ive still not got my loot bag replacement,