Guild Wars 2

Seriusly I wasnt this angry for many years. Move like this is something what I expected from some 3rd world mobile gaming shady company but not from you. Yes I am talking about change to finishers.

Its what.. A day ago? when you added all finishers to gem store with ‘buy them for full price before they will gone’ and let us think you removing them for half of year as you doing it with rest of the stuff. But now you add them to BL chests and made them worthless.

A day ago I spend on them 9350 gems. Thats over 2k gold. I demand now my gems back because this was dirty fraud.

//update: My gems was refunded:-)

Rozbuska.5263:

Seriusly I wasnt this angry for many years. Move like this is something what I expected from some 3rd world mobile gaming shady company but not from you. Yes I am talking about change to finishers.

Its what.. A day ago? when you added all finishers to gem store with ‘buy them for full price before they will gone’ and let us think you removing them for half of year as you doing it with rest of the stuff. But now you add them to BL chests and made them worthless.

A day ago I spend on them 9350 gems. Thats over 2k gold. I demand now my gems back because this was dirty fraud.

You do realize that it costs gems to buy black lion keys and you’re not guaranteed a specific finisher?

Contact support and make your case to them. No one here can help you.

Top of page: Support
Top of page: submit a request

Wait…you are complaining that you had a guaranteed way to get them before, and now that they are RNG and even harder to get, you are displeased?

I really do not understand people. Wouldn’t it be a good thing to have them already, instead of fighting RNG for possibly years to get all the ones you wanted? Why is this bad again?

Ayrilana.1396:

Rozbuska.5263:

Seriusly I wasnt this angry for many years. Move like this is something what I expected from some 3rd world mobile gaming shady company but not from you. Yes I am talking about change to finishers.

Its what.. A day ago? when you added all finishers to gem store with ‘buy them for full price before they will gone’ and let us think you removing them for half of year as you doing it with rest of the stuff. But now you add them to BL chests and made them worthless.

A day ago I spend on them 9350 gems. Thats over 2k gold. I demand now my gems back because this was dirty fraud.

You do realize that it costs gems to buy black lion keys and you’re not gauranteed a specific finisher?

Open Trading Post and write ‘finisher’ thank you.

Maybe you shouldn’t of been greedy and wait to see what the finishers were going to be changed into via availability.

Who needs almost 10k gems worth of finishers? o_O

Rozbuska.5263:

Ayrilana.1396:

Rozbuska.5263:

Seriusly I wasnt this angry for many years. Move like this is something what I expected from some 3rd world mobile gaming shady company but not from you. Yes I am talking about change to finishers.

Its what.. A day ago? when you added all finishers to gem store with ‘buy them for full price before they will gone’ and let us think you removing them for half of year as you doing it with rest of the stuff. But now you add them to BL chests and made them worthless.

A day ago I spend on them 9350 gems. Thats over 2k gold. I demand now my gems back because this was dirty fraud.

You do realize that it costs gems to buy black lion keys and you’re not gauranteed a specific finisher?

Open Trading Post and write ‘finisher’ thank you.

That’s new and prices could likely rise once people figure out they’re there. Contact support then and ask for a refund. Far more productive than claiming fraud.

CandyHearts.6025:

Maybe you shouldn’t of been greedy and wait to see what the finishers were going to be changed into via availability.

Who needs almost 10k gems worth of finishers? o_O

What is greedy on buysing stuff for full price?

I somehow find it amusing that you thought 10K gems for finishers was ok – even if they all had gone away forever – but now its suddenly not ok anymore. Yeah… about that… 10K was never ok to begin with. Its absolutely ridiculous for silly finishers. Dont buy things from the gemstore. If you have that amount of gems to spend on what I will assume is a quest to get everything in the game, then you shouldnt have any regrets no matter the cost.

Anets trend of screwing with us should be noticable by now as well.

You have my sympathy. That actually does seem very shady.

What they probably should have done, is add them to the chests first, give people the chance to see what is happening, and make their choice, and then removed them afterwards.

Good luck, either way.

It’s not the first time that Ms. Cox and her team has made a decision like this. They have put other items in game through other means once they take them off the gem store. They did the same thing with the mini Ghost Carlotta, Scarlet’s armor pieces, Toxic armor pieces, RNG special gem shop dye packs. However the big difference between those and this is two things. First these finishers were put in the black lion chest in less then 2 day’s after the final sale of artificial scarcity. The second difference as that all of these other items were account-bound and could not be traded.

I can see why they did this because finishers were not selling well through the system they had set up. However I bet you that some people think that this will be a bunny ears, aviator sunglasses, or SAB finisher all over again. Where the items have been away a long time. Or it be awhile before they found a new place in game. I thought maybe they would be put into a PvP/WvW reward rotation way down the line. However I bought 5 of them recently because I do less PvP & WvW as of late.

Also I contacted support and according to them they will not be refunding these types of transactions. Which I kind of figured they would not be doing in the first place.

“Purchases from the Gem Store are seldom refundable, and in this case we are not able to provide a refund of your purchase. We encourage you to exercise care when conducting all your gem transactions.” – GM Baba Yaga Guild Wars 2 Support Team

Rozbuska.5263:

CandyHearts.6025:

Maybe you shouldn’t of been greedy and wait to see what the finishers were going to be changed into via availability.

Who needs almost 10k gems worth of finishers? o_O

What is greedy on buysing stuff for full price?

Greed would be the desire to “have it all”.

It’s really not a hard concept. No one forced anyone to buy ALL the finishers. They said it would be the last time you could

BUY
THEM
FOR
GEMS.

So anyone upset should of put 2 and 2 together and understood what changes may or may not incur.

Yeah that’s a pretty kitten move to put the finishers in the black lion’s chest that early. I mean wait 6 months or put new finishers from now on into the chest if you really want to go that route.

As for the people that say it’s random now rather than guaranteed, by the sounds of it the OP is a collector, the finishers were removed with no word on when they could pop up again. Honestly it would have been better spent on black lion keys to get the other rare stuff out of the chests as well as the finishers. Mind you black lion chest are full of junk, results from yesterday’s opening of 100 chest, http://dulfy.net/2015/09/29/gw2-100-black-lion-chest-results-from-sept-29-patch/

But you know what I ain’t even surprised they did it this way, people need to realize this is how anet operates. Taking virtual stuff off the market to drive sales, doing one day limited sales for items to scare everyone into buying it, then bring it back for anniversary sale.

Also customer support is terrible, good luck getting a refund.

CandyHearts.6025:

Greed would be the desire to “have it all”.

It’s really not a hard concept. No one forced anyone to buy ALL the finishers. They said it would be the last time you could

BUY
THEM
FOR
GEMS.

So anyone upset should of put 2 and 2 together and understood what changes may or may not incur.

It’s not greed, some people are collectors, this game is built around collecting stuff, remember no virtual progression but horizontal cosmetic progression? Achievements, collections, wardrobe, outfits, minis, etc, that’s the type of game they are promoting.

The real greed is the way anet is starting to manipulate the availability of these items.

If I was the OP I would be irritated with the people that are devaluing them. Just checked and people are selling them for way less them it would have cost to buy them via gold to gem conversion. If the market had priced them inline with the cost they had been while in the gem store it wouldn’t be so bad. I admit this move has me questioning buying any other finishers directly though the gem store since we now know the player base will undersell them if they are in the chests.

Some of you guys getting me wrong here. I dont care about that gold 2k isnt big deal for me. It all about principles. What they made today with finishers was slap into the face of our trust. I love this game so much because I know that devs are always nice and fair to us always without any shady behaviors like other greedy companies. Because of that this great community was created. But with backstabs like this itcan end pretty quickly. I hope it was unintentional mistake and will never happend again.

CandyHearts.6025:

Who needs almost 10k gems worth of finishers? o_O

I do not really agree with OP. But no need to say person should not need to buy thing from gem store. Who need all outfit in game? But some people buy them all. Who need every mini in gem store? But people buy them. Who need rabbit ears? But people cry about that all the time no rabbit ears. See how that work? Maybe OP like PvP and WvW and like to change finisher often.

Just checked the prices on the finishers, wow they are cheap, 15-60gold, gg.

Faith in devs was restored, my gems was just refunded:-)

Rozbuska.5263:

Faith in devs was restored, my gems was just refunded:-)

Congrats, I surprised they refunded you after what customer support told me.

Sindex.9520:

Rozbuska.5263:

Faith in devs was restored, my gems was just refunded:-)

Congrats, I surprised they refunded you after what customer support told me.

Support some time it seem what GM you get. I had problem one time that GM would not fix after many email but other on forum got fix for. I then send link showing on forum about that and got fix from different GM. I do wish support was some times more consistent. I imagine there are many support GM though and not all think same way.

Xenesis.6389:

CandyHearts.6025:

Greed would be the desire to “have it all”.

It’s really not a hard concept. No one forced anyone to buy ALL the finishers. They said it would be the last time you could

BUY
THEM
FOR
GEMS.

So anyone upset should of put 2 and 2 together and understood what changes may or may not incur.

It’s not greed, some people are collectors, this game is built around collecting stuff, remember no virtual progression but horizontal cosmetic progression? Achievements, collections, wardrobe, outfits, minis, etc, that’s the type of game they are promoting.

The real greed is the way anet is starting to manipulate the availability of these items.

I see no greed in what Anet has done. The BLC needed some love and more worth for it to be worth it to purchase and this made them a lot less lack luster.

Sindex.9520:

Rozbuska.5263:

Faith in devs was restored, my gems was just refunded:-)

Congrats, I surprised they refunded you after what customer support told me.

They actualy did even cooler thing. They refund difference between old and current prices so I still have all finishers unlocked and got back 7448 gems. They had to put real effort to recalculate all that stuff witch is trully awesome. Thx for that:-)

Rozbuska.5263:

Seriusly I wasnt this angry for many years. Move like this is something what I expected from some 3rd world mobile gaming shady company but not from you. Yes I am talking about change to finishers.

Its what.. A day ago? when you added all finishers to gem store with ‘buy them for full price before they will gone’ and let us think you removing them for half of year as you doing it with rest of the stuff. But now you add them to BL chests and made them worthless.

A day ago I spend on them 9350 gems. Thats over 2k gold. I demand now my gems back because this was dirty fraud.

Thats not what they said. I quote last weeks blogpost about the seasonal transition in the gem store:

Finishers
It’s time to retire our nonseasonal finisher sales from the Upgrades section of the Gem Store. The entire current line of finishers will be removed from Upgrades after this week, so this is your last chance to purchase them directly using gems.

Wanze.8410:

Rozbuska.5263:

Seriusly I wasnt this angry for many years. Move like this is something what I expected from some 3rd world mobile gaming shady company but not from you. Yes I am talking about change to finishers.

Its what.. A day ago? when you added all finishers to gem store with ‘buy them for full price before they will gone’ and let us think you removing them for half of year as you doing it with rest of the stuff. But now you add them to BL chests and made them worthless.

A day ago I spend on them 9350 gems. Thats over 2k gold. I demand now my gems back because this was dirty fraud.

Thats not what they said. I quote last weeks blogpost about the seasonal transition in the gem store:

Finishers
It’s time to retire our nonseasonal finisher sales from the Upgrades section of the Gem Store. The entire current line of finishers will be removed from Upgrades after this week, so this is your last chance to purchase them directly using gems.

Hmm missed it entirely it was my bad then over all.

Rozbuska.5263:

Sindex.9520:

Rozbuska.5263:

Faith in devs was restored, my gems was just refunded:-)

Congrats, I surprised they refunded you after what customer support told me.

They actualy did even cooler thing. They refund difference between old and current prices so I still have all finishers unlocked and got back 7448 gems. They had to put real effort to recalculate all that stuff witch is trully awesome. Thx for that:-)

I’m really happy to hear that.
Congratulations to you.
And thank you to the person in customer support for being understanding. It says a lot about a company, when they handle things like this in an understanding way.

Qugi.2653:

Support some time it seem what GM you get. I had problem one time that GM would not fix after many email but other on forum got fix for. I then send link showing on forum about that and got fix from different GM. I do wish support was some times more consistent. I imagine there are many support GM though and not all think same way.

Yeah, I sent them a reply but they have not responded back to me. Doubt I will get the refund to be quite honest. However I did file a complaint with the BBB already about the issue.

I too asked for a refund today for the same reason, and was denied, so looks like refunds for some and others not….

InfamousRSX.7285:

I too asked for a refund today for the same reason, and was denied, so looks like refunds for some and others not….

In your support ticket did you link this post about the refund?

Heck, I would not mind getting the same type of refund Rozbuska got. Just the gem difference for the 4 finishers I bought. Plus I would probably get a few more things in the gem store, but it looks like that is not going to be the case.

Sindex.9520:

Yeah, I sent them a reply but they have not responded back to me. Doubt I will get the refund to be quite honest. However I did file a complaint with the BBB already about the issue.

Why? They gave warning of the items going off the gem store. They’re not obligated to keep items for direct sale, anyway. Support has no obligation to refund anything in a case like this. So, there’s no valid reason to make a complaint to the BBB.

This is crap. I bought 3 finishers when they said it was going to be the end. I didn’t expect them to be dirt cheap on the trading post the next week. I could have just spent the gems on gold to buy them all instead of 3.

RoseofGilead.8907:

Why? They gave warning of the items going off the gem store. They’re not obligated to keep items for direct sale, anyway. Support has no obligation to refund anything in a case like this. So, there’s no valid reason to make a complaint to the BBB.

It’s the principle of the matter when it comes to business that conduct doubles standards polices for customer service. Apparently from what I can see this hasn’t just happen once but multiple occasions.

Sindex.9520:

RoseofGilead.8907:

Why? They gave warning of the items going off the gem store. They’re not obligated to keep items for direct sale, anyway. Support has no obligation to refund anything in a case like this. So, there’s no valid reason to make a complaint to the BBB.

It’s the principle of the matter when it comes to business that conduct doubles standards polices for customer service. Apparently from what I can see this hasn’t just happen once but multiple occasions.

You can always try, but I’m not so sure you have a good case (with the BBB). The notice on the gemstore said they would be the last time you could buy them with gems, which strongly implies you’ll be able to get them some other way, in this case, with gold from the trading post or from black lion chests. Since they gave notice that the means of buying the finishers was going to change beforehand, it’s going to be difficult to prove you were not informed ahead of time.

Just a flesh wound.3589:

You can always try, but I’m not so sure you have a good case (with the BBB). The notice on the gemstore said they would be the last time you could buy them with gems, which strongly implies you’ll be able to get them some other way, in this case, with gold from the trading post or from black lion chests. Since they gave notice that the means of buying the finishers was going to change beforehand, it’s going to be difficult to prove you were not informed ahead of time.

The problem is not about what they did, as much as how they just handled it now. I was told “no refunds,” like a few others here. However for one individual they made an exception to that rule. Hence the a double standard policy.

Sindex.9520:

Just a flesh wound.3589:

You can always try, but I’m not so sure you have a good case (with the BBB). The notice on the gemstore said they would be the last time you could buy them with gems, which strongly implies you’ll be able to get them some other way, in this case, with gold from the trading post or from black lion chests. Since they gave notice that the means of buying the finishers was going to change beforehand, it’s going to be difficult to prove you were not informed ahead of time.

The problem is not about what they did, as much as how they just handled it now. I was told “no refunds,” like a few others here. However for one individual they made an exception to that rule. Hence the a double standard policy.

A lot of time it depends who you talk to. Did you update your ticket with a link to this post and tried again and was refused a second time?

Just a flesh wound.3589:

A lot of time it depends who you talk to. Did you update your ticket with a link to this post and tried again and was refused a second time?

Your repeating what Qugi told me to do. Which I already did. I sent off a reply, and got nothing back.

They really need some consistency/standard policy in their support. Especially when it comes to dealing with how customers’ money is handled. You can’t just refuse one customer’s refund, while allowing another that was requested for the very same reason.

RoseofGilead.8907:

Why? They gave warning of the items going off the gem store. They’re not obligated to keep items for direct sale, anyway. Support has no obligation to refund anything in a case like this. So, there’s no valid reason to make a complaint to the BBB.

Doubt most people would have spent gems on finishers if they knew there were returning days later in the black lion chests, and sold on the trading post for dirt cheap.

It was a dirty move to try and sell as much finishers with gem sales, before returning them to the market so soon and a fraction of the original cost.

Sindex.9520:

Just a flesh wound.3589:

A lot of time it depends who you talk to. Did you update your ticket with a link to this post and tried again and was refused a second time?

Your repeating what Qugi told me to do. Which I already did. I sent off a reply, and got nothing back.

I’m going to assume the last time you sent off the updated ticket was only a few hours ago (obviously) in which case you’re still in the first day of talking with them. It does take time for the replies to go back and forth and decisions to be researched and made. They do ask for at least 3 days. It’s way too soon to be calling in the BBB when the conversation is only just begun. It wastes the BBB’s time to be called into a conversation that’s just started and a final answer hasn’t been given yet.

Just a flesh wound.3589:

I’m going to assume the last time you sent off the updated ticket was only a few hours ago (obviously) in which case you’re still in the first day of talking with them. It does take time for the replies to go back and forth and decisions to be researched and made. They do ask for at least 3 days. It’s way too soon to be calling in the BBB when the conversation is only just begun. It wastes the BBB’s time to be called into a conversation that’s just started and a final answer hasn’t been given yet.

Seven hours ago; is more then a few hours ago. I also got a my first reply telling me “no refunds,” within the first 20 minutes of submitting my ticket. Furthermore I am not continuing on discussing semantics, because we will just keep circling around the same conversation.

WOW this is seriously not cool Anet..
I too bought some finishers because they were supposed to be unavailable after,
now they cost 25g on TP?
Like, come on..

Sindex.9520:

Just a flesh wound.3589:

I’m going to assume the last time you sent off the updated ticket was only a few hours ago (obviously) in which case you’re still in the first day of talking with them. It does take time for the replies to go back and forth and decisions to be researched and made. They do ask for at least 3 days. It’s way too soon to be calling in the BBB when the conversation is only just begun. It wastes the BBB’s time to be called into a conversation that’s just started and a final answer hasn’t been given yet.

Seven hours ago; is more then a few hours ago. I also got a my first reply telling me “no refunds,” within the first 20 minutes of submitting my ticket. Furthermore I am not continuing on discussing semantics, because we will just keep circling around the same conversation.

Just one more comment. A ticket might well be handled from start to finish by one person, who does need to sleep and all as well as research the answer if they get new information, which might be why answers often are once a day and why they ask for 3 days.

But good luck with your request.

I’m glad they put them in the BLC, and that I can now buy them of the TP. They where way over priced. Though, I’ll probably just stick to my birthday finisher.

As a gem store finisher buyer myself…. This is crazy stupid.

“Hey you, random customer….screw you for paying $10/finisher”.

-Anet

Firebaall.5127:

As a gem store finisher buyer myself…. This is crazy stupid.

“Hey you, random customer….screw you for paying $10/finisher”.

-Anet

This is the same as buying Guild Wars one day, and it going on sale the next. You had said finishers guaranteed. Other people have to pay the price set by other players on the TP, ot gamble on BLK’s. This is why I when I buy things from the gem store. I make sure I’m 100% happy, and it’s 100% worth the gem cost, otherwise I don’t put my hand in my pocket.

I said I wouldn’t be posting on the forums again because I was wrongly infracted last time, but I have to break my word to post this. And I’ll probably be infracted again for having an opinion, but whatever…

I just heard about this today, and as someone who has bought the skritt finisher and the ascalonian leader finisher for FULL price with gems in the past, I find it extremely shady of Anet to do this. You feel absolutely cheated as a customer.

You won’t see me sending in a ticket for everything I’ve bought on the gemstore for full price previously, that all of a sudden went on discount a week or two or three ago and I am not being compensated for, but this is becoming ridiculous and all too frequent.

Why should newer players constantly benefit from coming in late to the game and get everything cheap (getting the base game for free, while others had to pay, might I add, but that’s another topic in and of itself)? Why should newer players benefit from finishers becoming available for 14-44g on the trading post, while others in the past had to pay 146g in gems? (700 gems per finisher). I’m getting tired of being punished for supporting the very game and staff that make it, only to get multiple slaps in the face by YOU discounting everything for newer players and making things that WE had to pay for, FREE to everyone else that decides to join the game.

This whole shady business isn’t exactly filling me with confidence for future purchases.

I mean where do you draw the line Anet? I feel really cheated, and I’m not the only one. I probably won’t get any compensation either, and I shouldn’t have to send in a ticket (which would probably get rejected anyway because I bought them a while back). I’m starting to second guess now whether I should be buying any more outfits, because that’s what will be next… let’s be honest. You heard it here first.

#customersgettingrippedoff #notlookinggoodforHoT #doesntfillmewithconfidence #shadydealings

And after this whole thing Anet, you won’t be getting any more real life money from me ever again. I’ve spent over $1300, but from now on, no more. All this shady stuff (and rewording statements to avoid legal issues) has to end. You think I may only be one person, but you’ve lost a customer for life, a high paying customer at that, and you’ve forever broken my trust with you.

This perturbs me.

I am perturbed.

BrotherBelial.3094:

Firebaall.5127:

As a gem store finisher buyer myself…. This is crazy stupid.

“Hey you, random customer….screw you for paying $10/finisher”.

-Anet

This is the same as buying Guild Wars one day, and it going on sale the next. You had said finishers guaranteed. Other people have to pay the price set by other players on the TP, ot gamble on BLK’s. This is why I when I buy things from the gem store. I make sure I’m 100% happy, and it’s 100% worth the gem cost, otherwise I don’t put my hand in my pocket.

It’s a little shadier than that. Without the “Last Chance” sale, yes this would have been loosely analogous, but the way the finishers were advertised clearly implied that they were going to become difficult/impossible to acquire.

I didn’t buy any myself, but it’s impressive that ANet have managed to have something even shadier than the two year anniversary of the Infinite Continue Coin being useless this week.

I bought the skritt finisher myself, and while i was willing to part with the gold at the time, it’s a little galling to know that had i not fallen for the hype it would have saved me 100g.

I’m not gonna bother putting in a support ticket, because as i said, i was willing to pay that much for it, but i think i’m gonna tie my purse strings a little more tightly from now on, and i doubt i’ll be buying gems with real money until ANet manages to restore my faith a little.

Rozbuska.5263:

Sindex.9520:

Rozbuska.5263:

Faith in devs was restored, my gems was just refunded:-)

Congrats, I surprised they refunded you after what customer support told me.

They actualy did even cooler thing. They refund difference between old and current prices so I still have all finishers unlocked and got back 7448 gems. They had to put real effort to recalculate all that stuff witch is trully awesome. Thx for that:-)

Maybe update the first post with this info so others can get the hint to do the same thing if they are in a similar case.

Other than that, putting these finishers into blc is really dumb. It doesn’t improve the chests at all, it reduces the worth of those finishers, it doesn’t add anything anywhere. Instead they could have split up those things. Create a new finisher rewardtrack, add one to a new achievement, stuff that actually makes people do stuff. A few months from now these finishers will be available for like 20s on the tp…

Personally, I wait a week or two and buy many of them but that doesn’t make me excited.

It was far better what they did with toxic and scarlet skins. It was a grind not really worth it but it made me appreciate those skins.