Anet: Are authenticators down?

Anet: Are authenticators down?

in Guild Wars 2 Discussion

Posted by: cold.3946

cold.3946

Q:

Just signed in to the forums and wasn’t prompted for my authenticator. Tried to login to the game, and same result.

Is this happening for anyone else? Anet are you aware? Should I post to the bug forums?

Keg – 80 Guardian | Mini Keg – 80 Mesmer
Strike Force [SF] Stormbluff Isle
www.strikeforceguild.com

Anet: Are authenticators down?

in Guild Wars 2 Discussion

Posted by: munkiman.3068

munkiman.3068

A:

They have implemented the remember network function. So if you’ve already remembered your network before, it won’t ask you to put in a code.

[TAO] Founder/Owner and Administrator for the NSP Server Website

Anet: Are authenticators down?

in Guild Wars 2 Discussion

Posted by: cold.3946

cold.3946

Thanks munkiman. I found another thread on the forums that discusses this. Here’s the post:

Hi all,

First and foremost: please be aware that your accounts are still protected by the mobile authenticator at this time.

Here’s what has happened:

- We have been developing a “remember this network” feature for the mobile authenticator in line with the same feature used by email authentication

- This feature became active tonight during the planned maintenance updates

- For any account which has already selected to remember a network, the mobile authenticator will respect your existing settings

- This means that if you are logging in from a location that you permitted via email authentication, the mobile authenticator will not currently prompt you for a secondary code

Your account is still covered by the authenticator for logins from unverified locations.

This is the result of an oversight on my part and I’d like to apologize for any uncertainty and worry. We’ve double checked the systems and authentication is working correctly for unverified logins.

Unlinking the authenticator was temporarily disabled due to a configuration accident; this has been corrected and should work again.

For the moment we do not have a user interface for editing your “remembered” network locations. As a result, please be very cautious when selecting to allow new locations from the emails (or, in the near future, from the mobile authenticator login screen).

Thanks for bearing with us while we get the rest of the mobile authenticator features ready to go.

So don’t panic… like munkiman said this is just a new feature they implemented, but authenticators are working correctly. Mods feel free to remove this post.

Keg – 80 Guardian | Mini Keg – 80 Mesmer
Strike Force [SF] Stormbluff Isle
www.strikeforceguild.com