Guild Wars 2

So I purchased a Box of Draconic Armor styled as Exotic armor yet when I opened the box it was some yellow barbarian armor set I wondering if there’s a way after reporting the bug to get a return of the almost 10g spent on the box. feels like not only a ripoff but exploitation for those who know that the box does not contain what it says

Submit a ticket.
There’s no way for the person who’s selling the box to know if it doesn’t contain what the box says it contains…

This issue cannot be solved by asking another player. Please go through Customer Support. Thank you.