Guild Wars 2

Is there a problem with buying gems at the monent I got an error 4 times i tried

As usual, something is wrong on either Anet’s or Digital River Ireland’s end (the company that handles the online purchases for them). I submitted a ticket, and while I can now at least see the gem purchase screen, the gem amount and payment sections are completely blank, with nothing available to select or input info. As a result, none of my previously entered info is shown nor prepopulated.

Get your stuff together, Anet. This happens far too many times, unreal.

You’d think a company that needs money to survive would put all available hands on deck in case of a money emergency, but I don’t know anything about business so I guess this is an uneducated opinion.

Oh dear, OP, be careful. Sometimes it stores up the attempts and next thing you know you’ve bought four times as many gems as you intended.

Was taken offline for maintenance, and is now back online.

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ElectricGoat.8253:

You’d think a company that needs money to survive would put all available hands on deck in case of a money emergency, but I don’t know anything about business so I guess this is an uneducated opinion.

Fixing a problem quickly usually isn’t just a matter of having more people work on it. Especially with computers.

It wouldn’t surprise me if this was the top priority for whoever was responsible (as in a “drop everything, skip lunch and fix this” priority), but it might still have taken time just to go through the process required.

I still can’t buy gems through paypal. Try and try. I’ve been trying for a week strait now.

ShaolinX.8673:

As usual, something is wrong on either Anet’s or Digital River Ireland’s end (the company that handles the online purchases for them). I submitted a ticket, and while I can now at least see the gem purchase screen, the gem amount and payment sections are completely blank, with nothing available to select or input info. As a result, none of my previously entered info is shown nor prepopulated.

Get your stuff together, Anet. This happens far too many times, unreal.

ElectricGoat.8253:

You’d think a company that needs money to survive would put all available hands on deck in case of a money emergency, but I don’t know anything about business so I guess this is an uneducated opinion.

Redirect yer outrage, folks. As Inculpatus cedo said, this was a maintenance thing, and gem purchases weren’t down for long.

https://forum-en.gw2archive.eu/forum/info/news/BLTC-Maintenance-Complete-10-October-2016/first#post6358339

Gaile Gray.6029:

ElectricGoat.8253:

I still can’t buy gems through paypal. Try and try. I’ve been trying for a week strait now.

I’m sorry you’re having that problem. I strongly believe the CS Team can help you if you’ll let them know you’re having issues. Click Support at the top of this page, then “Submit a request” in the upper right.

Thanks for helping support our game!

I’m sure there’s a rule against discussing things about support, but I’ll say that the option has been tried to no avail. I wish you guys had a website to buy gems from, so that I wouldn’t have to fight with the system that doesn’t want to open the purchasing site.
Is there any way to give you guys logs of what happening? I’m sure it’s tossing out an error somewhere in the code no?

Time to use iDeal like the rest of the wold

It’s been a while so ticket number 2397404.