Buying wrong item

Buying wrong item

in Account & Technical Support

Posted by: Irhan.1052

Irhan.1052

Q:

07/03/13 days, I bought a necklace laurens, selected from the Infusion slot, but came to Defensive slot, so I want to know how to retrieve the item or laurens redeemable for what should have been bought. I am not asking for anything more just want the item that should have been purchased. if any GM can help me.

Buying wrong item

in Account & Technical Support

Posted by: Grok.9725

Grok.9725

Forget about this Lauren chick, if she’s too defensive then that’s her problem. She should appreciate the necklace you bought for her.

Buying wrong item

in Account & Technical Support

Posted by: Aeonblade.8709

Aeonblade.8709

Forget about this Lauren chick, if she’s too defensive then that’s her problem. She should appreciate the necklace you bought for her.

I agree she sounds like a total kitten if she can’t appreciate the gift she got.

Anarai Aeonblade [GASM] – Guardian – DB
RIP my fair Engi and Ranger, you will be missed.

Buying wrong item

in Account & Technical Support

Posted by: Poledo.3256

Poledo.3256

I don’t think there is currently is an option to just trade it back to the vendor for a refund. You may need to contact support on it. I’m not sure if that will help or not.

I think this is something that should be addressed though. I’ve done it a few times with karma items and I found it frustrating that I couldn’t sell it back to the vendor and buy the right item. Yet it was still a pretty minimal inconvenience so I never thought about it saying anything.

I think if you have not equipped the item for use it should be able to be sold right back to the vendor for a refund on the currency.

Buying wrong item

in Account & Technical Support

Posted by: Greenthumb Legacy.6549

Greenthumb Legacy.6549

You will not be able to return for exchange. Laurel and karma vendors ask you if you are sure you want to buy the item. Its free to research the items on wiki before buying.

Buying wrong item

in Account & Technical Support

Posted by: Irhan.1052

Irhan.1052

I know that the NPC asks if I’m sure if I want the item. the problem is that the item was right, so that when I looked in the bag was another. I am not asking for anything more, asking not to gold or gem, so wish I could have bought that item.

Buying wrong item

in Account & Technical Support

Posted by: Greenthumb Legacy.6549

Greenthumb Legacy.6549

Submit a ticket to support and hope for the best. Good luck!

Buying wrong item

in Account & Technical Support

Posted by: Smooth Penguin.5294

Smooth Penguin.5294

Answer – Anet does not undo mistakes made by players. However, if it were a bug, and you got a different item than what you clicked on, then file a bug report on it.

In GW2, Trading Post plays you!

Buying wrong item

in Account & Technical Support

Posted by: Irhan.1052

Irhan.1052

Yes, I already sent a ticket and expect an answer, because I believe that is one big, because it is not the first time they see it. item with karma already happened but one thing is as easy to recover kinda ignored. laurens now is hard to get a deal. I hope Anet help me to have the item I want.

Buying wrong item

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We don’t have a means to replace karma or laurels — or a few others things, of course. And policy prevents us from allowing some “do overs” because the risk of damage to the game economy would be great. However, the agent who responds to your ticket will have the latest information and will provide that to you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet