Guild Wars 2

why the new Holiday themed Snowflake Glider cannot be gifted?!
My best friends account had been suspended for buying their own Gem’s from the Trading Post. So instead of her risking another account suspension I figured I would simply gift them to her since I had a spare 800 Gems on my account.

Seriously not joking, their accounts were suspended for 72 hours for using the Trading Post to buy Gem too much. Can’t believe this is a thing but it is and now they rarely spend money for Gems anymore lol.

Gifting holiday themed items during the holiday season of gifting? Are you mad?
This is almost as outlandish a thought as actually earning holiday themed items by playing the game during the holiday season.

JustInuYasha.5908:

why the new Holiday themed Snowflake Glider cannot be gifted?!
My best friends account had been suspended for buying their own Gem’s from the Trading Post. So instead of her risking another account suspension I figured I would simply gift them to her since I had a spare 800 Gems on my account.

Seriously not joking, their accounts were suspended for 72 hours for using the Trading Post to buy Gem too much. Can’t believe this is a thing but it is and now they rarely spend money for Gems anymore lol.

Your friend couldn’t play the game or couldn’t buy gems? The first seems odd; the second is credit card protection.

didnt gw1 have this same thing? you couldnt only buy 1 upgrade/toy/armor skin (what ever) from the store once every 48 hours or so ?

JustInuYasha.5908:

Seriously not joking, their accounts were suspended for 72 hours for using the Trading Post to buy Gem too much..

I find it very hard to believe it was that simple.

zenleto.6179:

Your friend couldn’t play the game or couldn’t buy gems? The first seems odd; the second is credit card protection.

Sounds like a disaster to me. You get punished for supporting the game. LOL
Honestly doubt they’d suspend the player from playing the game itself for 72 hours for buying gems and converting them to gold, unless of course the person was false positive detected as some kind of bot gold crap. It is possible with stuff ups.

I am betting it is suspended from using credit card payments for 72 hours to protect Anet from credit card fraud, where a chargeback is requested after receiving paid items. Think about that, buy a huge pile of gold, sell it for real money to another player, then charge back. People already do this with copies of the game. That’s why you only buy a copy of the game from a Anet verified seller.

No they can play now and they can buy it. They are a couple, they use a single specific credit card for GW2 exclusively. They set a limit using that one card. They but Gems sometimes up to every other day but as frequent as twice a day on occasions like these(the holidays).
It just seemed easier to deal with to just buy it for them. Just seems completely ridiculous to no allow this item to be gifted.. lol
It would be a different story if they just disabled the ability to purchase Gems on that account until the ‘issue’ can be resolved, there’s absolutely NO need to suspend both of their account for 72 hours. Completely cut them off from the game for several days simply for GIVING THEM MONEY! lol

What? Thats not possible, there must be more to the story than that. I dont think your friend is telling the truth.

warbignime.4610:

What? Thats not possible, there must be more to the story than that. I dont think your friend is telling the truth.

Frequent, small purchases off of one card for more than one account? I can see that tripping some automatic warning system.

I have had multiple transactions trip the account security on my CC, but have yet to have the game not allow my numerous transactions.

They are not lying. They but everything in this game legit or play the game and trade in their gold for Gems rarely. They more often just outright buy the Gems but hey that’s why the Gem store is there in the first place. It may be once card for 2 accounts but it’s two accounts that are consistently on the same IP.
The message they got was that they were flagged as suspicious for ‘spending too much money’. That they were trying ‘to scam ANet’ or some crap like that.

She isn’t afraid to buy it it’s just stupid that I cannot buy it for her once so that she doesn’t have to spend the money I already spent.

The game has never allowed you to gift account upgrades, e.g. bag slots, bank tabs, and yes, certain skins. This is to prevent people from gifting things that the account already has, and creating a customer service nightmare (how do they handle the refund and to whom).

It’s not that there aren’t solutions, it’s just a way to prevent having the problem in the first place. (For what it’s worth, I don’t agree with that policy; I just understand the motivation that allowed it to come about.)

Plus, the Snowflake Glider will be able to be gifted, as soon as they fix the ‘bug’.

Good luck.

Gaile Gray.6029:

JustInuYasha.5908:

why the new Holiday themed Snowflake Glider cannot be gifted?!
My best friends account had been suspended for buying their own Gem’s from the Trading Post. So instead of her risking another account suspension I figured I would simply gift them to her since I had a spare 800 Gems on my account.

Seriously not joking, their accounts were suspended for 72 hours for using the Trading Post to buy Gem too much. Can’t believe this is a thing but it is and now they rarely spend money for Gems anymore lol.

Hey Just: Did your friend submit a ticket about that suspension? It sounds really odd to me. However, I know that there are certain protections in place to protect us (and victims of identity theft) from the abuse of stolen credit cards. For example, if someone was “hacked” and his/her card numbers became known by a scammer, that person could purchase 100 upgrades and distribute them across 100 accounts before the credit card was officially flagged as stolen. So some delays are there to protect the card holder (and us) from invalid/bogus transactions.

But a legitimate buyer is always welcome to submit a ticket to ask for assistance and it’s usually given very promptly. We greatly appreciate the support that the player is wanting to give us, and we want that person to be able to get what he/she desires!

I was hoping that I’d get an an Anet employee to respond but I guess I didn’t expect them to completely ignore my question and the entire subject of this posts. The account suspension isn’t the problem here, it’s trying to avoid that suspension from happening in the future. If you don’t want people to buy things so frequently maybe you should stop releasing so much content to be purchased so frequently?!?
Also, this system should simply prevent these accounts from making purchases for a short duration until the issue is resolved, not lock out paying customers for 72 hours. lmfao

Also there are several other Gliders including the ONLY OTHER GLIDER, Exaulted Glider, in the Account Upgrades sections that is also giftable. So you logic is totally flawed there.

Read again. Gaile didn’t say that the usual practice to prevent misuse is a 72h ban, she said that your friend should permit a ticket if something like this happens since it was clearly not intended.
Plus, the non-giftable glider is a bug and you’ll be able to gift it as soon as it’s fixed. At least as far as I understood it.

I use to buy a ton of gems.. TONS.. I use to get banned from buying gems. However it was for protection of credit cards ( since it was the same one ). Your friend is probably lying, or bought gems out of game and got caught. They would shut her down from the gem store, they would NOT remove her from the game.. at least from my experience. I literally was sending in tickets two times a week because of my gem addiction for awhile.

Krew.3081:

I use to buy a ton of gems.. TONS.. I use to get banned from buying gems. However it was for protection of credit cards ( since it was the same one ). Your friend is probably lying, or bought gems out of game and got caught. They would shut her down from the gem store, they would NOT remove her from the game.. at least from my experience. I literally was sending in tickets two times a week because of my gem addiction for awhile.

She just said that it does happen and that it’s to protect Anet……. My friends are not lying. Stop assuming people are cheater yo.

@OP- ‘hate to break it to you, but once ANet has your money or gems, they don’t really care about you anymore. I had an “incident” a few years ago, and although I’ve forgiven ANet, I have not forgotten what they did to me. Yet I still play the game and buy gems once in a while, like the good addict that I am.

JustInuYasha.5908:

She just said that it does happen and that it’s to protect Anet……. My friends are not lying. Stop assuming people are cheater yo.

Gaile tried to help your friend to get their own gems. No idea whether or not your friend got into contact with the customer support, but maybe they should and should check why exactly they have been banned to prevent that from happening again.
We get that your issue right now is to buy that glider to make your friend happy, but maybe solving the initial issue is easier and better (I would hate to live in fear because I bought gems).

when you see the blind eye case here. and the fact that some for get that just maybe maybe . it is the case that just maybe some one did not even use a credit cards or any thing at all . like as some have suggested as a possible case . but yet in fact maybe just maybe they worked hard all year round . trying to save up gold just for Christmas so maybe when the time came . they could buy what they wanted to buy in the gem store. and not think about it. but yet in fact get punished for doing maybe just this. and not even used a credit card at all in doing this. even tho this is all hear say and so forth . even with out prove. or facts to back up there storys on both sides . maybe this is something out of noting with out facts . any case this whole thing gives me a idea . and I hope the person gets there gilder in the mean time maybe we should just all let this go into the air of hear say . and hope thing,s work out for the best. but in any case taking a idea from here. look out the next 12 mo,s here I come . picks and ax,s in hand

Gaile Gray.6029:

JustInuYasha.5908:

why the new Holiday themed Snowflake Glider cannot be gifted?!
My best friends account had been suspended for buying their own Gem’s from the Trading Post. So instead of her risking another account suspension I figured I would simply gift them to her since I had a spare 800 Gems on my account.

Seriously not joking, their accounts were suspended for 72 hours for using the Trading Post to buy Gem too much. Can’t believe this is a thing but it is and now they rarely spend money for Gems anymore lol.

Hey Just: Did your friend submit a ticket about that suspension? It sounds really odd to me. However, I know that there are certain protections in place to protect us (and victims of identity theft) from the abuse of stolen credit cards. For example, if someone was “hacked” and his/her card numbers became known by a scammer, that person could purchase 100 upgrades and distribute them across 100 accounts before the credit card was officially flagged as stolen. So some delays are there to protect the card holder (and us) from invalid/bogus transactions.

But a legitimate buyer is always welcome to submit a ticket to ask for assistance and it’s usually given very promptly. We greatly appreciate the support that the player is wanting to give us, and we want that person to be able to get what he/she desires!

Unfortunately forum ban appeals arent handled that promptly. Whenever i appealed at 2 day ban, i usually got an answer a couple of days after the ban ran out.
Wether the appeal is granted or not at that point doesnt really make a difference, except getting your infraction point removed.