A suggestion for the UI following an accidental server transfer…
My husband recently (this evening) transferred by accident from TC to FC. He was in the middle of an event and, having just dc’d, went to guest again but instead transferred. So now he’s on the wrong server and down 1800 gems (that was a christmas gift!)
Out of curiosity, I had a look for myself to see what the difference was in the confirmation windows between transfer and guest services, and they are not very different. Perhaps some form of typed answer as a confirmation would help prevent these sort of issues (In line with character deletion, item deletion in game)?
In an ideal world nobody rushes through these things but when you’re in the middle of an event and are in the habit of guesting, I can see how it would be easy to do.
The color of the window is different (Darker Grey for transfer). There is a gem cost/wallet on the transfer. The button for transfer is larger since guest is a smaller word. Guesting has a bullet list.
I’m sorry but I think this is user error and not an issue that would require such a thing. Personally I think the game has too many protection measures.
Then again I am a person who abhors the fact that there are instructions on a package of pop tarts…
As one who has done this also, I add my vote to this.
Do get your husband to contact support though as they may be kind enough to reverse it. I didn’t think of that but then my new server was better than my old
I also worry about the guild representing/or leaving button. I know one day I am going to hit the wrong one as they are very close together too.
Normally, I would agree with you, Kumu. However, in this instance, it’s a substantial $20 purchase (and again to return) it’s not like it’s pocket change, and the game has set a precedent with text entry confirmation.
I don’t disagree that it was user error, which is why I’m not stomping around demanding compensation! I’m not whining or complaining, merely making a constructive suggestion based on my experience.
In all honesty I expect this thread to be buried in a pile of kittens by morning, but there’s always hope!
[UV] United Vanguard ~ Tarnished Coast
For the Toast!!!11!!one!!
I can certainly agree with moving the transfer button so it’s not right next to guesting. That would be sufficient.
Also as said above, try support. They might reverse the transfer, but not a guarantee.
As I said though. I am against protecting people too much. There’s already a confirmation window. But it wasn’t read. No need to add highly annoying additional pop-ups or text boxes. It was already annoying when buying key pieces to have to click another button to confirm that yes I indeed asked to purchase that item…
Moving the buttons would indeed suffice. I only suggested the data entry as it was the first thing that came to mind and I was in the middle of making dinner!
I’m sure there are many great ideas on how to oops proof the game without resorting to dumb and dumber techniques. Thanks for taking the time to read this and offer suggestions
[UV] United Vanguard ~ Tarnished Coast
For the Toast!!!11!!one!!
This exact same thing happened to the user Vayne, and he was able to contact support and get the gems refunded. I will find the thread he created, he keeps it updated with what he had to do.
I was wrong, I think they just transferred him back for free.
Are people that lazy nowadays that simple 1 sec click is asking too much? Lmao. I definitely agree there should be a text confirmation for a $20 purchase when there’s a text confirmation for deleting a strength booster. Wish you luck!
Thanks for sharing that post, Fernling. A ticket has been submitted so here’s hoping for a positive outcome.
While it hasn’t happened to me yet, I’m one of those people who click through boxes and then a few seconds later think “what did I just agree to?!” (So far I haven’t lost any organs or appendages, thankfully.)
[UV] United Vanguard ~ Tarnished Coast
For the Toast!!!11!!one!!
I like this suggestion that somebody suggested in another post.
“A super simple solution would be to keep guest as it is now and have you type in OK or Yes on Transfer. A super simple caption you have to interact with in a special way would stop this completely.”
Having only a color change is tricky, since half of the hues are affected by some form of color blindness.
Adding the typical heading banner used in UNIX/Linux circles may work better:
=-=-=-= WARNING! =-=-=-=
Far easier to spot, and it usually has common translations readily available.
(I normally use asterisks but they are getting translated to something else. Meh.)
“The Meta Game does not stop at the game. Ever.” — Me
I like to view MMOs through the lazy eye of a Systems Admin, and the critical eye of a
Project Manager. You’ve been warned. ;-)
When stressed things look the same. It probably would not matter what colour schemes they used. The best option in my opinion would be to have a separate Guest button on the page instead of combining it with guest/server transfer.
The color of the window is different (Darker Grey for transfer). There is a gem cost/wallet on the transfer. The button for transfer is larger since guest is a smaller word. Guesting has a bullet list.
colour difference isn’t obvious to everyone, there’s also the way some pc’s render the colours.
They are very similar.
It wouldn’t be hard to make the cost of it in clear big bold letters. I can see how someone tired, not paying close attention thinks they’re fine and next you know they’ve spent gems. “a warning you are about to TRANSFER, would you like to continue y/n” is all it needs.
Ya, right now it’s the exact same steps to guest as to transfer. Similar colors, similar pop up sizes and about the same amount of text in the pop ups. Simply having to press Y or N on the keyboard would make a difference and get your attention.
