Guild Wars 2

An issue with the Commander Compendium refunds has been addressed (9/15 2:30 PM PDT). If you still believe that you have not received the refund that you should have, please submit a support ticket so that an agent may review your individual case.

Please do not post bug reports in this thread. This thread is meant to assist those with customer support inquiries related to the 9/9 Feature Build. If you have encountered an in-game bug, please submit an in-game bug report and/or post in the Game Bugs forum with information relevant to the bug you encountered.

If you have feedback related to the 9/9 Feature Build and its contents, please either create or find a thread that is relevant to the topic that you wish to deliver feedback about and contribute your ideas there. Feedback and design decision inquiries cannot be answered by the Support Team.

Hi all,

We’ll be communicating with you here regarding the 9/9 Feature Build. If you have questions, go ahead and shoot them here and we’ll do our best to answer them. Please check the FAQ that I’ve included on this post first to see if your question has been addressed already.

FAQ:

COMMANDER TAGS -

Q: “Why can’t I use my commander tag on my other characters?”

A: To enable the account-wide tag, you need to log in to your character that had consumed the Commander’s Compendium prior to the 9/9 feature build going live and turn the tag on. Once you have done so, the rest of your characters on your account should be able to use the tag as well.

Q: “Where’s my refund for excess consumption of Commander Compendiums prior to the feature build’s implementation?”

A: Refunds were distributed via in-game mail within 48 hours from the build going live (roughly 12:00 PM PDT). If you have not received your refund, please submit a ticket at our support site so that we can investigate further.

Guild Wars 2 Support Site: https://help.guildwars2.com/home

CRASH/FREEZE WHILE PATCHING -

There is a known issue causing crashes when the launcher is patching. Keep an eye on the following thread for more information regarding this issue: https://forum-en.gw2archive.eu/forum/support/tech/New-Patch-CoherentUI-Host-exe/first#post4380276

MINIS -

Q: “Where are my minis?! They aren’t available for use in the new Miniatures section!”

A: You have to get them from your bank under the Material Storage section. Do note that once you take them out of storage that you will not be able to deposit them again. You will have to account-bind the mini once you get it out for it to appear in the Miniatures section. Once you choose to bind the mini, it will disappear from your inventory and become available in the Miniatures section.

Q: “I keep receiving a message stating, ‘Miniatures have been hidden due to rising player population’.”

A: This feature is working as intended. If you have feedback regarding this feature, please contribute (constructively) to the following thread: https://forum-en.gw2archive.eu/forum/game/gw2/Miniatures-Have-Been-Hidden/

Q: “What is the procedure for requesting refunds of minis?”

A: The only miniatures that are eligible for refunds due to the implementation of miniatures into the wardrobe system are multiple purchases of guaranteed minis.

As an example, the Spooky Ghost, Spooky Skeleton, and Spooky Spider are all guaranteed minis that can be obtained by opening the Miniature Spooky Trio pack, meaning the player knew specifically which minis they would be obtaining upon purchase of the pack. If you have two or more of each of these minis, then you would be eligible for a refund. NOTE: Purchasing multiple of these packs in order to obtain a different mini that could only be acquired by putting the others into the Mystic Forge (such as Chainsaw the Skeleton in the previous example) does not make one eligible for a refund. If you are eligible for a refund based on the criteria above, please submit a ticket using the support interface via the following link: https://help.guildwars2.com/anonymous_requests/new . Please select In-Game Issue from the drop-down menu for this type of request. To help expedite the process, please list the minis and/or the name of the pack that the minis came in so that the agent can confirm that they are eligible for a refund.

Minis that were not guaranteed, such as minis obtained from the Minis 3-Pack (Set 1, Set 2, Set 3), are not eligible for a refund.

Talon! Where’s your red!? Nooooo!!!!!

We’re only discussing Support related concerns in this thread (where’d my stuff go!?).

Readymade.1672:

Hi, I’ve been unable to download the patch due to “Coherent UI” crashing. This is apparently an issue for a number of people on the Reddit GW2 Forums as well (http://www.reddit.com/r/Guildwars2/comments/2fxla3/coherent_ui_has_stopped_working/).

Any idea what’s causing this?

We’re looking into this at the moment. Keep an eye on this thread for this particular issue: https://forum-en.gw2archive.eu/forum/support/tech/New-Patch-CoherentUI-Host-exe/first#post4380276

Dantel.3086:

I have a question! Why is it that, after downloading the patch, my launcher completely freezes whenever I start it?

Same issue as above. Keep an eye on this thread for updates: https://forum-en.gw2archive.eu/forum/support/tech/New-Patch-CoherentUI-Host-exe/first#post4380276

SkyShroud.2865:

Hi,

Will anet be refunding people who had bought several commander tags before the patch?

Players who purchased more four or more Commander Compendiums prior to the patch will receive and gold refund that will be sent via in-game mail. These refunds should be sent to eligible players later today or tomorrow. If you believe you’re eligible for a refund and haven’t received it after 48 hours since the the patch went live (roughly 12:00 PM PDT), go ahead and submit a ticket at our support site so we can look into it.

Guild Wars 2 Support Site: https://help.guildwars2.com/home

liquidtornada.3026:

Where did my personal story go, im level 28 and all im getting are hearts i dont care to complete atm.

If you had the Living World story active and wish to work on your Personal Story instead, you will need to open the Story Journal tab in your Hero panel, then click the “My Story” button to expand the menu. From here, click the “Continue This Story” button to set your active quest from Living World to Personal Story.

Vilden.3257:

After this patch whenever i go into stealth on my thief my incinerator and chaos gun gets wierd grafic trails. Also it seems the patch makes the game run slower when there is a lot of people around, never had any problem pre patch ( i have a high-end pc )

I would report that first part as a bug in the game. You can do this by clicking on Support in the main menu and then clicking on the “Report a Bug” button. As for the performance issue, I would recommend contacting Tech support for assistance. You can reach the support site here: https://help.guildwars2.com/home

Lady Celtaine.3760:

If I understand this correctly we will now be able to collect from TP anywhere in the map right? So the trading Post Expresses I got from Black Lion chests are gonna be rendered pointless is that true? And is there a way to refund/swap these if this is the case?

That is not correct. You still have to speak to a Black Lion Trading Company NPC to pick up goods that you purchased from the Trading Post.

CrimsonRipper.5087:

Your patch broke my game. I can’t even reinstall it now. Fix this.

Keep an eye on this thread for updates regarding launcher/installer issues: https://forum-en.gw2archive.eu/forum/support/tech/New-Patch-CoherentUI-Host-exe/first#post4380276

Alcarin.9024:

There are no Runes of Holding, at least in LA crafting merchants.

I would recommend reporting that one as a bug in the game. You can do so by clicking on Support in the main menu and then clicking on the “Report a Bug” button.

Baback.6103:

I am the only one to have lost all my minis?

Where is my mini-mossheart?

You are looking in your Account Vault. Click on Material Storage (the icon above the one you currently have selected) and scroll down to the bottom. Your minis are in there.

euro.5164:

have there been any changes made to targeting (the action of selecting the closest target)? with the new patch foes are being selected behind walls, on other floors or behind my character a lot… :-/

There were changes made to targeting regarding world bosses, but this should not affect targeting outside of world boss encounters (to my knowledge). I would consider this a potential bug and report it in-game and/or in the forums.

Nerifes.4931:

I am 52/54 on the original mini’s set 1 collection… is it still possible to finish this collection?

It depends on the minis you’re missing. They might be for sale on the Trading Post. =)

notebene.3190:

Well, the problem is, I don’t know whether to ask my question here or post it as a bug because I have no idea what the intention was.

I paid money for mini pets.

I expect to be able to show them off like Timmy shows off his sword skin. My mini pets are extensions of how I want the world to see my character, whether they want to see it or not. I don’t particularly like surf board sized swords, but I at least respect that some folks do and want to show them off.

As such, mini pets should follow the same rules for culling that showing a player and their armor and weapons does. I should always see my pet, unless I under water and it can’t swim, and that part might well be a bug. But beyond that, if I have my pet out, and he culling system decides to show me to you with all my proper armor textures and weapons, then at that point, you should see my mini.

So, if this is a bug and it is supposed to work as I described, then I’ll let it go at that. If it is not, and you have no intention of changing it back, and mini pet purchases are now not to be treated as highly valued as a weapon skin purchase, then we need to talk about what your plans are for allowing anyone that is unhappy with this to return every mini pet and pack we bought over the last two years for a full refund.

I bought my minis so I could see them, and everyone else. I expect them to work with the same reliability and rules that a purchased armor, weapon or outfit skin would perform

This would be feedback and not a bug. I would suggest starting a thread in the forums to discuss this particular topic.

Katz.5143:

So I have two of one mini that I should have only had one of and a mini is missing. Did anyone else lose mini’s or have a glitch like that?

If you believe you are missing minis, I would recommend submitting a ticket to that we can investigate the situation. You can submit a ticket using the following link: https://help.guildwars2.com/anonymous_requests/new . Select In-Game Issue for this particular type of inquiry.

Tachyon.5897:

I can’t see my mini-pets, when I activate one all I get is “Miniatures have been hidden due to rising player population”. That’s across all characters in a myriad different locations.

This is a feature that is working as intended. If you have feedback regarding the feature, I would recommend creating or joining in a thread to discuss your thoughts about it.

Moosh.6984:

Hello! I seem to be unable to access the gem store and trading post. Attempting to do so the first time results in a popup behind my game window that reads as follows:
“Unhandled page fault on read access to 0xfbecf0d9 at address 0×0043c759.”

If I then close this popup and proceed to open the gem store again, my game crashes completely with a message saying “Timed out while loading page view” or something along those lines.

While this is not exactly a pressing issue, per se, it’s rather inconvenient. Thanks for acknowledging our concerns!

This is a bug that you’re encountering when you try to open the Trading Post. Go ahead and submit a ticket for assistance. You can do so here: https://help.guildwars2.com/anonymous_requests/new . Select Technical Issue from the drop-down menu on the page for this particular situation.

Torsailr.8456:

I had 100% map completion before this patch. I noticed when I went into Caledon one of the hearts had completely reset. It was the Lv 2 heart to the nw of the Grove entrance where you kill larvae.

Please treat this as a bug and submit an in-game bug report and/or post in the Game Bugs forum.

FrostwindTTw.9015:

I just can not even see any of my bound or unbound miniatures for one second in any high scale map due to excessive amount of players, do you aware of this problem?

This is a feature that is working as intended. If you have feedback regarding the feature, I would recommend creating or joining in a thread to discuss your thoughts about it.

Valandil Dragonhart.2371:

I haven’t gone through the whole lot of the features (low levels / alts, etc.) as of yet, but I’ll point out two of my peeves with this patch.

The first is the login screen. Why does it have a Remember Username and Remember Password check box if it goes and resets them every time? What’s the point in having them there? Please tell me this is glitched.

The second, and this is a biggie for me, is the death-state camera movement. This was fixed for what seemed to be about a year, then all of a sudden, this patch reverts it back to the elevated and circling camera, disregarding your override commands via the mouse. Please revert this back to the way it was pre-patch!

Also, how does one begin the Hero of the People achievement? I’ve used various champ bags of differing rarities and so far there’s no unlock for it.

This is feedback regarding the contents of the Feature Build. Please start or join in a thread related to your feedback on the forums.

For the Hero of the People achievement, you specifically need to obtain the Centaur, Flame Legion, Svanir, Nightmare Court, and Inquest loot bags. More information about this achievement can be found on our wiki: http://wiki.guildwars2.com/wiki/Hero_of_the_People

Goatjugsoup.8637:

GM Talon.8726:

Nerifes.4931:

I am 52/54 on the original mini’s set 1 collection… is it still possible to finish this collection?

It depends on the minis you’re missing. They might be for sale on the Trading Post. =)

I believe that poster is referring to the original set 1 achievement that required you to deposit the mini to the bank which you can’t do any more so actually the answer would be no, you can progress on the new achievement but not the old one.

Ah, if it’s in reference to the achievement, then no, the old achievement cannot be progressed further. Thanks for catching that! =)