Guild Registrar no longer allowed guild bank access. Is this intended? With Fort Marriner contested it makes it a pain in the kitten to access guild bank
No sure if it is inteded or is a bug, but in my home instance I no longer have my mining nodes (Candy Corn, Quartz Crystal and Sprocket Generator) if I enter the instance with a not-80 character (in ex an alt). If I enter the instance with my lvl 80 characters I can see my mining nodes. This problem started with 9/9 update.
I just can not even see any of my bound or unbound miniatures for one second in any high scale map due to excessive amount of players, do you aware of this problem?
This is a feature that is working as intended. If you have feedback regarding the feature, I would recommend creating or joining in a thread to discuss your thoughts about it.
I just wanted to say that the Support ticket was handled very well after the first reply, and the issue has been resolved, with the recent update. Much kudo’s to the support team on this.
Thank You.
What is the procedure to requesting refunds on the Gems spend purchasing mini’s? This is a core functionality change from what was purchased. Having spent over $1000 USD in the gem store since launch, I do not find having this type of function change acceptable.
That policy is unacceptable. I just looked up all my purchases in the GW2 Gem Store, and the total for two years is $2964.30 USD. If it is ANet’s policy to allow core functionality changes to items that are purchases from the Gem store in this manner, then I can see my purchasing habits to drop to $0. And I am sure that I am not the only one that is extremely upset over this caviler attitude towards the customers that continue to enjoy and fund this game.
I have opened a support ticket over this also, and the first reply did not even touch the subject that I brought up in my ticket, rather they cut/pasted all the changes, and how to put the minis in the wardrobe. That is completely insulting as well.
A recent update addressed the issue where minis were being excessively hidden in areas with higher population. If you still wish to discuss the matter further, please do so in the ticket that you have opened.
Guild Registrar no longer allowed guild bank access. Is this intended? With Fort Marriner contested it makes it a pain in the kitten to access guild bank
Yes, this is intended. If you have feedback regarding this change, I would recommend starting/joining an existing thread about the topic for further discussion.
No sure if it is inteded or is a bug, but in my home instance I no longer have my mining nodes (Candy Corn, Quartz Crystal and Sprocket Generator) if I enter the instance with a not-80 character (in ex an alt). If I enter the instance with my lvl 80 characters I can see my mining nodes. This problem started with 9/9 update.
We are aware of this particular issue and our Quality Assurance team is investigating it further.
Minis that were not guaranteed, such as minis obtained from the Minis 3-Pack (Set 1, Set 2, Set 3), are not eligible for a refund.
Could you explain why this is so? These seems contrary to EU 2012 code of rights that states:
“Consumers can request repair or replacement free of charge if goods they receive are faulty or do not correspond to what they have ordered. The trader has to repair or replace the good within a reasonable time and with limited inconvenience to the consumer. If the trader fails to repair or replace the good within a reasonable time, consumers may instead ask for a refund or a price reduction.”
In this case it is not the players fault that there is a random element to what we get in packs-that is simply a byproduct of the service provided. Its up to the company , in this case Anet to have a system in place to recover the goods. This is not the problem of the customer.
I will investigate this matter further myself with the proper consumer ombudsman office but I do believe that you are wrong in this.
Hi there !
I encourage you to pursue this matter fully. I recently had a similar issue with another NCSOFT game and was refused a refund. I took the matter to the ACCC ( the Australian Consumer Commission ) on principal and they contacted NCSOFT who promptly refunded my money. Any EULA does not override your countries statutory consumer rights.
The ACCC is currently suing Valve for breaches of consumer guidelines in Australia for digital game downloads and refusing refunds if the game was buggy, faulty or didn’t match the description of the original product. Clearly in your case, you didn’t get what you paid for.
Individual concerns with a product and the legality surrounding it should be directed to the Support Team with a ticket where a senior member can better address your concerns. You can submit a ticket using the following link: https://help.guildwars2.com/anonymous_requests/new . Please select In-Game Issue for your inquiry type.
Where are my bulk apples. Why was they removed from the karma vender ?
This would be an inquiry for a developer. Please either start or join a thread in the forums to discuss your ideas and feedback regarding this change. Developers check the forums daily.
My query pertains to the Basic Collections (actually all collections) introduced on the 9/9 patch.
I have submitted in-game bug reports of these collections not being able to activate, and various NPC’s not being available to retrieve items from. Also certain vendors not stocking the goods that are required for certain collections either.
Can we get some feedback on this please, or better, an ETA for a fix?
PS: I started a thread on collections a couple of weeks back and no one has come back with anything productive other than ’it’s a bug’.
The old-school Arrow-Key warrior.
“Obtaining a legendary should be done through legendary feats…
Not luck and credit cards.”
My query pertains to the Basic Collections (actually all collections) introduced on the 9/9 patch.
I have submitted in-game bug reports of these collections not being able to activate, and various NPC’s not being available to retrieve items from. Also certain vendors not stocking the goods that are required for certain collections either.
Can we get some feedback on this please, or better, an ETA for a fix?
PS: I started a thread on collections a couple of weeks back and no one has come back with anything productive other than ’it’s a bug’.
There’s not much I can say other than these appear to be bugs from what you’re describing. If you have submitted in-game bug reports, then please rest assured that our Quality Assurance team has received them and will look into the matter.
Why was they removed from the karma vender ?