Guild Wars 2

I just wanted to say thanks for the free customer appreciation box that you put on the marketplace before it dissipated when the store reset. It must have been on there less than 24 hours because by the time I got on from one day to the next it was no longer there. It’s not a huge deal since it was only a measly black lion key but it feels like a real kick in the pants when I log in less than a day later and something that was supposed to be something nice for customer appreciation is suddenly ripped away from me before I can get it. I mean, thank you for the nice gesture anyways but please consider a longer lifespan for such things in the future Anet.

One-day offerings are usually only on for 24 hours. From 9am PDT one day to 9am PDT the next day. (Or PST during the fall/winter season, of course.)

You could try the CS Team; they might accommodate your request.

Good luck.

I agree with the OP. Leaving it up for a few days would have reached more of the players that ANet was appreciating.

It was a 5th anniversary present, which was only present on the exact day of the anniversary. If you didn’t log on during the exact day of the anniversary, then you don’t get the gift.

Ah I missed this too. Was it yesterday? I was out all day and I wouldn’t expect to check on a Monday when new things usually go in on a Tuesday.

Shame, but it was a generous offer anyway

This is all part of the yearly anniversary celebration for gw2. This year they’re throwing out more customer appreciation boxes, but overall they do this every year. This period of time is good to check in daily for things that don’t come up often, items from yrs. past etc.

https://wiki.guildwars2.com/wiki/Gem_Store/Anniversary_Sales

Some of the more useful quality of life items appear few times a year.

Just about every time I take advantage of a give-a-way it’s because of some kind player adding it to chat and I thank them!

If it helps at all the package was just a black lion key and chest. So you’re not missing out on anything you can’t get normally. It does still seem unreasonable that it was only up for 24 hours (I nearly missed it too until someone mentioned it in my guild).

Alternatively you could always convince yourself you did get it but the chest dropped something entirely forgettable like mine. I think one item was a transmutation charge but I can’t remember the other one. I suspect one of the single-use express items.

It takes less than a minute to log in to get your daily rewards and check the trading post for promos …. While agree that something labeled “customer appreciation” should be around longer, maybe even mailed out to the community, Im sure you could have found one minute to log in and snatch up the freebie

Dont even get me started on all the laurels and mystic coins flipped = gold that you are missing out on ….. jeez lol

Purgatori.3645:

It takes less than a minute to log in to get your daily rewards and check the trading post for promos …. While agree that something labeled “customer appreciation” should be around longer, maybe even mailed out to the community, Im sure you could have found one minute to log in and snatch up the freebie

Dont even get me started on all the laurels and mystic coins flipped = gold that you are missing out on ….. jeez lol

It only takes a minute or two if you’re already on the computer. If you need to stop whatever else you’re doing, turn on the PC, wait for it to start up, log into the game, wait for it to load and then open the gem store it takes considerably longer. And on most days (Mondays especially) there’s a high probability you’ll find that nothing at all has changed since last time you logged in.

Not to mention the fact that I suspect for many people, even long-term devoted GW2 fans, checking the gem store for new promotions comes very far down their list of priorities in life. Taking those few minutes out of whatever else you’re doing may be disruptive enough that it’s just not practical, even if it’s not a long time (for example if you’re trying to pack and get everything sorted to go away, or you’ve got family over).

Or you might just not think of it at the right time. On Saturday I was thinking I really need to do guild missions more often and I’d make sure I did them on Sunday evening. But come Sunday evening I was walking around the lake outside of town with my husband and didn’t even think about guild missions until I got home and they’d been over for hours.

Ultimately it’s a game. It shouldn’t be something you have to go out of your way to keep up to date with. Sure this is a relatively trivial example, but it’s easy for the same thinking – that we as players should be making an effort to log in at least part of every day – to spread to other aspects of the game. They did a good job with the login rewards by making them pick up where you left off instead of resetting if you miss a day, it would be nice if they could make similar allowances for less regular promotions too.

Rising Dusk.2408:

It was a 5th anniversary present, which was only present on the exact day of the anniversary. If you didn’t log on during the exact day of the anniversary, then you don’t get the gift.

Danikat.8537:

Purgatori.3645:

It takes less than a minute to log in to get your daily rewards and check the trading post for promos …. While agree that something labeled “customer appreciation” should be around longer, maybe even mailed out to the community, Im sure you could have found one minute to log in and snatch up the freebie

Dont even get me started on all the laurels and mystic coins flipped = gold that you are missing out on ….. jeez lol

It only takes a minute or two if you’re already on the computer. If you need to stop whatever else you’re doing, turn on the PC, wait for it to start up, log into the game, wait for it to load and then open the gem store it takes considerably longer. And on most days (Mondays especially) there’s a high probability you’ll find that nothing at all has changed since last time you logged in.

Not to mention the fact that I suspect for many people, even long-term devoted GW2 fans, checking the gem store for new promotions comes very far down their list of priorities in life. Taking those few minutes out of whatever else you’re doing may be disruptive enough that it’s just not practical, even if it’s not a long time (for example if you’re trying to pack and get everything sorted to go away, or you’ve got family over).

Or you might just not think of it at the right time. On Saturday I was thinking I really need to do guild missions more often and I’d make sure I did them on Sunday evening. But come Sunday evening I was walking around the lake outside of town with my husband and didn’t even think about guild missions until I got home and they’d been over for hours.

Ultimately it’s a game. It shouldn’t be something you have to go out of your way to keep up to date with. Sure this is a relatively trivial example, but it’s easy for the same thinking – that we as players should be making an effort to log in at least part of every day – to spread to other aspects of the game. They did a good job with the login rewards by making them pick up where you left off instead of resetting if you miss a day, it would be nice if they could make similar allowances for less regular promotions too.

Thats a very long winded way of saying “Its just a game” …. One .. two sentances tops to make the same point you ended up eventually making. I know its just a game … but I have 3 accounts. All three daily log ins, and 6 level 80 flax farms in two maps on main account take less than 20 minutes, a half hour if I decide to do the daily. And thats if Im taking my time.

So players either take the minute or two it takes to get log ins and check TP , I do it every morning over my coffee …. or they lose out on promos. The point is still made.

Purgatori.3645:

Danikat.8537:

Purgatori.3645:

It takes less than a minute to log in to get your daily rewards and check the trading post for promos …. While agree that something labeled “customer appreciation” should be around longer, maybe even mailed out to the community, Im sure you could have found one minute to log in and snatch up the freebie

Dont even get me started on all the laurels and mystic coins flipped = gold that you are missing out on ….. jeez lol

It only takes a minute or two if you’re already on the computer. If you need to stop whatever else you’re doing, turn on the PC, wait for it to start up, log into the game, wait for it to load and then open the gem store it takes considerably longer. And on most days (Mondays especially) there’s a high probability you’ll find that nothing at all has changed since last time you logged in.

Not to mention the fact that I suspect for many people, even long-term devoted GW2 fans, checking the gem store for new promotions comes very far down their list of priorities in life. Taking those few minutes out of whatever else you’re doing may be disruptive enough that it’s just not practical, even if it’s not a long time (for example if you’re trying to pack and get everything sorted to go away, or you’ve got family over).

Or you might just not think of it at the right time. On Saturday I was thinking I really need to do guild missions more often and I’d make sure I did them on Sunday evening. But come Sunday evening I was walking around the lake outside of town with my husband and didn’t even think about guild missions until I got home and they’d been over for hours.

Ultimately it’s a game. It shouldn’t be something you have to go out of your way to keep up to date with. Sure this is a relatively trivial example, but it’s easy for the same thinking – that we as players should be making an effort to log in at least part of every day – to spread to other aspects of the game. They did a good job with the login rewards by making them pick up where you left off instead of resetting if you miss a day, it would be nice if they could make similar allowances for less regular promotions too.

Thats a very long winded way of saying “Its just a game” …. One .. two sentances tops to make the same point you ended up eventually making. I know its just a game … but I have 3 accounts. All three daily log ins, and 6 level 80 flax farms in two maps on main account take less than 20 minutes, a half hour if I decide to do the daily. And thats if Im taking my time.

So players either take the minute or two it takes to get log ins and check TP , I do it every morning over my coffee …. or they lose out on promos. The point is still made.

And the counter to that point was that something is customer appreciation for a game where not everyone may be able to log in during a single 24 hour period, should have possibly been mailed out or offered for a longer period of time. Especially when the other sales for the anniversary sale were seeming to be multi-day offers and not 24 hour ones.

Like the outfit that they gave out with HoT’s announcement and the play for free announcement. You got that outfit mailed to you whether you went online that day or next month.

As nice as it would have been to have had a longer window of opportunity, it was a token of appreciation celebrating a specific day of historic, to GW2 players and ANet, and was given out on that day.

The kids who show up to the party get a piece of cake and a scoop of icecream. In this case the value of the token was significantly less than that of the cake and icecream given out at a kid’s birthday party.

I can agree that it would have been better to have had it last longer, or simply been delivered as mail instead of an item you have to keep an eye on in the gemstore.

That being said, I’ve always had good experiences with customer service and support in terms of getting missing items or getting replacement items from glitched trading post transactions. Perhaps if you open a ticket they will do something? I mean it is just ONE chest and key, and if it’s like mine amounts to trading post express #301 and a transmutation charge, but I can understand the disappointment.

So, are they appreciating us for playing all these years… or just for logging in on a specific day?

Danikat.8537:

Purgatori.3645:

It takes less than a minute to log in to get your daily rewards and check the trading post for promos …. While agree that something labeled “customer appreciation” should be around longer, maybe even mailed out to the community, Im sure you could have found one minute to log in and snatch up the freebie

Dont even get me started on all the laurels and mystic coins flipped = gold that you are missing out on ….. jeez lol

It only takes a minute or two if you’re already on the computer. If you need to stop whatever else you’re doing, turn on the PC, wait for it to start up, log into the game, wait for it to load and then open the gem store it takes considerably longer. And on most days (Mondays especially) there’s a high probability you’ll find that nothing at all has changed since last time you logged in.

Not to mention the fact that I suspect for many people, even long-term devoted GW2 fans, checking the gem store for new promotions comes very far down their list of priorities in life. Taking those few minutes out of whatever else you’re doing may be disruptive enough that it’s just not practical, even if it’s not a long time (for example if you’re trying to pack and get everything sorted to go away, or you’ve got family over).

Or you might just not think of it at the right time. On Saturday I was thinking I really need to do guild missions more often and I’d make sure I did them on Sunday evening. But come Sunday evening I was walking around the lake outside of town with my husband and didn’t even think about guild missions until I got home and they’d been over for hours.

Ultimately it’s a game. It shouldn’t be something you have to go out of your way to keep up to date with. Sure this is a relatively trivial example, but it’s easy for the same thinking – that we as players should be making an effort to log in at least part of every day – to spread to other aspects of the game. They did a good job with the login rewards by making them pick up where you left off instead of resetting if you miss a day, it would be nice if they could make similar allowances for less regular promotions too.

You can’t say “it’s just a game” and be upset when you miss something.

Something else that seems to be ignored is the fact you do not have to be at a computer to know about promotions. Most people have cell phones now a days, which can be used to check the forum thread that posts promotions/sales, along with checking news posts, or one of those other sites that keep track of promotions too. Bookmarking any of this means you can quickly check your phone which would be less than a minute.

I view virtual shop sales the same exact way I do for non-virtual shop sales, if I miss it then that’s my fault.

I appreciated the gesture, but I would’ve liked a few days’ notice so that people could make a reasonable effort to log in and claim the thing. This thread makes me realize why the gift was so… meager: if it was something juicy, then everyone who missed it would be up in arms about it.

Yamazuki.6073:

Danikat.8537:

Purgatori.3645:

It takes less than a minute to log in to get your daily rewards and check the trading post for promos …. While agree that something labeled “customer appreciation” should be around longer, maybe even mailed out to the community, Im sure you could have found one minute to log in and snatch up the freebie

Dont even get me started on all the laurels and mystic coins flipped = gold that you are missing out on ….. jeez lol

It only takes a minute or two if you’re already on the computer. If you need to stop whatever else you’re doing, turn on the PC, wait for it to start up, log into the game, wait for it to load and then open the gem store it takes considerably longer. And on most days (Mondays especially) there’s a high probability you’ll find that nothing at all has changed since last time you logged in.

Not to mention the fact that I suspect for many people, even long-term devoted GW2 fans, checking the gem store for new promotions comes very far down their list of priorities in life. Taking those few minutes out of whatever else you’re doing may be disruptive enough that it’s just not practical, even if it’s not a long time (for example if you’re trying to pack and get everything sorted to go away, or you’ve got family over).

Or you might just not think of it at the right time. On Saturday I was thinking I really need to do guild missions more often and I’d make sure I did them on Sunday evening. But come Sunday evening I was walking around the lake outside of town with my husband and didn’t even think about guild missions until I got home and they’d been over for hours.

Ultimately it’s a game. It shouldn’t be something you have to go out of your way to keep up to date with. Sure this is a relatively trivial example, but it’s easy for the same thinking – that we as players should be making an effort to log in at least part of every day – to spread to other aspects of the game. They did a good job with the login rewards by making them pick up where you left off instead of resetting if you miss a day, it would be nice if they could make similar allowances for less regular promotions too.

You can’t say “it’s just a game” and be upset when you miss something.

Something else that seems to be ignored is the fact you do not have to be at a computer to know about promotions. Most people have cell phones now a days, which can be used to check the forum thread that posts promotions/sales, along with checking news posts, or one of those other sites that keep track of promotions too. Bookmarking any of this means you can quickly check your phone which would be less than a minute.

I view virtual shop sales the same exact way I do for non-virtual shop sales, if I miss it then that’s my fault.

Being able to log into the forum is an entirely different from being able to log into the game.

For me, I saw the post about it on my lunch break. 4 hours before I would even be close to going home and logging in. Between lunch and going home, it slipped my mind. The next time I saw anything related to it was today at lunch when I saw this thread.

And that’s not counting players who were logistically unable to log into the game, but could have seen the sale on forums or twitter or reddit or where ever.

Granted, it’s not a huge issue for me. If this type of customer appreciation is the type of gift to expect on yearly birthdays I have no huge issue with them being 1 day only affairs. It’s a “it would be nice” level of issue. Not a “it must be”.

It’s completely up to ANet to offer customer appreciation gifts as they see fit. The free Living Story Memory Boxes were available for more than a day, but the BL Key + Chest was only available on the specific day of GW2’s launch anniversary.

However, it seems rather shortsighted of them to surprise us with something like that. Think of how different our reactions would be if they did it this way:

Starting a few weeks before 28 Aug, announcements via Twitter/Facebook: “We’re celebrating GW2’s Anniversary this month with discounts and bringing popular favorites back to the gem shop. (Insert list of discounts/date.) Plus on the 14th, 21st, and 28th, we’re going to offer a special gift to players that logon.”

They could repeat the announcements several times, along with a reminder to “don’t forget to logon on the 14th 21st 28th for your free gift”

I was playing yesterday. Had no idea.

Didn’t they used to just send that stuff in the mail? Oh well…

For me, the strangest thing about it is the name. If they’d called it anything except “customer appreciation”, it wouldn’t have been so weird.
For example: “Quick Fix Box” or “Happy Haggis Day Commemorative Bundle” or just “One Day Fire Sale Pack”.
They could have used any of these and still put out a hasty, one day sale with lousy loot and no warning and it wouldn’t have raised an eyebrow.

But to do it like they did and call it “customer appreciation” seems an interesting decision, almost… like a double-meaning. It feels like the kind of thing somebody does for you when they don’t really care but they feel they need to go through the motion so they do the bare minimum. Maybe they gave the job to an intern and he threw this together in 5 mins and called it a day. I don’t know. It just seems odd. Whatever.

if op topic is to believed in Customer appreciate-gone then . I am talking back my wine and cheese !!

but honestly Customer appreciate is not gone it is still their . I see it all the time

• I wonder how many people here supporting the limited window would react differently if they had not gotten the offering when it was available.
• I wonder if people would still be supportive of one day and done if it applied to character birthday gifts. After all, that’s an anniversary.

It’s not a big deal. However, I’ve been a GW2 customer about as long as any, and I do not feel appreciated by a customer appreciation gift in a limited window with little to no fanfare.

I was hit by the most devastating side of Hurricane Harvey. Our house flooded for the first time since ever (some 50+ years). I wasn’t on to even know about this package until I was able to check the forums today because I’ve been busy with trying to move out of our house because it’s totaled.

Honestly at this point I’ve missed a lot of sales and free items but I’m not bitter about missing them. I’m just thankful to be alive.

The point I’m trying to make here is that in the end it’s just digital items. FREE digital items that are only just data in the end. I don’t know what was in or apart of the package, am I bummed I missed it? Yeah. But I wasn’t going to come here to complain about it. I’ve got RL stuff to worry and complain about for the next year and a half while we have to rebuild our house from the ground up.

Ravij.9856:

I was hit by the most devastating side of Hurricane Harvey. Our house flooded for the first time since ever (some 50+ years). I wasn’t on to even know about this package until I was able to check the forums today because I’ve been busy with trying to move out of our house because it’s totaled.

Honestly at this point I’ve missed a lot of sales and free items but I’m not bitter about missing them. I’m just thankful to be alive.

The point I’m trying to make here is that in the end it’s just digital items. FREE digital items that are only just data in the end. I don’t know what was in or apart of the package, am I bummed I missed it? Yeah. But I wasn’t going to come here to complain about it. I’ve got RL stuff to worry and complain about for the next year and a half while we have to rebuild our house from the ground up.

So sorry to hear of your misfortune. My condolences on your loss. Hopes for better days ahead.

It’s a gift and you’re taking it for granted. What the kitten is wrong with you. You never complain about something free, which was gifted to you, ever. That’s just so unbelievably rude, I can’t believe it.

You don’t actually have to log into game and check the store to find out what’s available. Astral Projections runs a sticky at the top of this forum and amazingly reliably updates it soon after anything changes in the store, usually within 30 minutes after store reset (which is at 9 am Pacific; for me, it’s noon).

Every sale lasts at least 24 hours as a rule. So as long as you have at least a smart phone or tablet that can reach the internet and open the forums, you can check the sticky to see if you have something you truly want to log in for later in the 24 hour period when it’s convenient.

I’m sorry you missed the key/chest package. Hopefully the above advice will mean you never miss anything else in the store purely due to not knowing it’s there.

Ravij.9856:

I was hit by the most devastating side of Hurricane Harvey. Our house flooded for the first time since ever (some 50+ years). I wasn’t on to even know about this package until I was able to check the forums today because I’ve been busy with trying to move out of our house because it’s totaled.

Honestly at this point I’ve missed a lot of sales and free items but I’m not bitter about missing them. I’m just thankful to be alive.

The point I’m trying to make here is that in the end it’s just digital items. FREE digital items that are only just data in the end. I don’t know what was in or apart of the package, am I bummed I missed it? Yeah. But I wasn’t going to come here to complain about it. I’ve got RL stuff to worry and complain about for the next year and a half while we have to rebuild our house from the ground up.

I’m so sorry for your loss. I hope you’re able to quickly and easily get everything sorted. For what it’s worth, you have the love of this fellow Texan.

Why not mail stuff like this so everyone with an active account is “appreciated?”

Ravij, I’m very sorry about your house I can’t even imagine. I’m glad you’re alive, too.

Cool. I was in-game most of the day and had no idea it was a thing. Woulda been nice if it was mailed instead.