Guild Wars 2

So when the game first came out, I had my digital deluxe items, most notably the Rytlock pet. However, I was unsatisfied with my first character and wanted to remake him to look different, so I deleted him, to use the same name of course, and remade him. Well I lost my items when I deleted him. I was pretty upset, seeing that I lost the items I paid an extra $20 for.

So, I sent an e-mail to Arena Net about my issue, explaining the mistake I made, and how it was posted nowhere clearly that these items were on your first character only, and not each one you make (Only had one made at the time). Anyways, here’s the reply I got on my e-mail.

“Hey there.

We are aware of the issue with Collector’s Edition/Digital Deluxe Edition items going missing after deleting a character that had them. It has happened to many of us, too. -_- A fix is coming as soon as possible, so please stay tuned to the Guild Wars 2 forums () once the forums re-open for updates!

Best regards,

Chris
Guild Wars Support Team
http://support.guildwars2.com/"

This was received on August 25th. So here’s my question. Is this still being looked into? Will I ever get these items back? There have been no updates or even mention of this issue, so I’m beginning to think I was told wrongly about my items.

While I have all your attention, has anybody else accidentally deleted their items? And possibly received and e-mail similar to mine?

I support this thread, I also deleted the DDE items & wish to have them compensated, Let this be heard.

I had the same problem, and they weren’t following it up, but I sent another email telling Anet I still hadn’t received the items and they followed it up straight away, and gave me the items by the next day. So try sending them another email, they might have just forgotten, and need a reminder.

I appreciate the response. I sent another e-mail, like you said you did. Hopefully I can get this resolved now and be done with it.