Guild Wars 2

In May, many people submitted tickets requesting a refund with the wardrobe change. ArenaNet support decided to exchange legendary weapons for some people at this time. I had to go through wall after wall in support knowing full well that my friends had been given an exchange. I am still going back and forth with support and they won’t even explain why my situation is different from my friends who recieved exchanges.

At this point I could accept support saying we made a mistake and although your situation is the same we won’t be exchanging duplicate legendary weapons again. Okay, that makes sense. All support has told me though is that there are exceptions for exchanging legendary weapons, but mine is not one of them, even though it is exactly the same as my friends.

You might be skeptical that ArenaNet support did this, but it is true or I wouldn’t be posting.

To describe my situation I had made two bolts before the patch because I was making a condition warrior and the swords look awesome with two. My friends had Incinerators, and also made their weapons for the look. I am really at a loss as to how my situation could be different, but according to support it is different enough that they cannot exchange my duplicate legendary Bolt.

They even told me there are exceptions for such an event, but couldn’t go into why or what made my situation different. It is true that this was only an issue for a minority of people, but imagine if something similar happened to you and all your friends recieved refunds for their dyes and then support told you your situation wasn’t the same without any explanation. I imagine you’d have a similar reacton to mine.

I don’t want this thread to be filled with hatred toward players with legendary weapons and I’d ask that you take the time to read through and understand this is more about support and their choices during the wardrobe patch. If you feel the need to condemn players with duplicate weapons please make your own thread.

Is it okay for support to provide such a service to some players, but not others without even explaining why or what makes the situation different?

Wrong sub-forum, and you might want to edit your post before moderation. You can however, post your ticket number in the appropriate Sticky for review.

Good luck.

Inculpatus cedo.9234:

Wrong sub-forum, and you might want to edit your post before moderation. You can however, post your ticket number in the appropriate Sticky for review.

Good luck.

I’m not looking for a review of my ticket, I just wanted to post the details for everyone and anyone who may wish to read it. If this needs to be moved to account issues though, I’d like to request that a moderator move it instead of deleting it.

If you’re not looking for a review of your ticket, then telling us what happened does nothing. All the forum posters can say is, “Wow man, that’s sounds unfair”. And then move on to the next thread to read.

If you actually want some sort of impact, put your ticket number in the stickied thread above as Inculpatus suggested with a short explanation of what happened. Gaile can review it and either help you or possibly tell give you a reason why not.

hazenvirus.8154:

Inculpatus cedo.9234:

Wrong sub-forum, and you might want to edit your post before moderation. You can however, post your ticket number in the appropriate Sticky for review.

Good luck.

I’m not looking for a review of my ticket, I just wanted to post the details for everyone and anyone who may wish to read it. If this needs to be moved to account issues though, I’d like to request that a moderator move it instead of deleting it.

I noticed you already posted for review some months ago. I’m not sure what the result was, but I assume you already got your answer. I’m not sure what will be accomplished by posting about it, once again, but good luck.

I doubt Anet is offering refunds for duplicate Legendary crafting. Your friends are probably trolling you into submitting a ticket.