Guild Wars 2

I just pre-purchased the standard edition for the expansion. It says that if you have had an account prior to a certain date, you get an extra character slot (I’ve had my account since Alpha or Beta of the core game, I forget but it’s been long enough).

I restarted the game and see 4 new slots that are for Beta characters only. Looking it up, all I could find was this:

‘’The process of delivering your additional character slot will take us some time, but rest assured we will get it to you as soon as possible. We’ll provide more details about the specific timing soon. ’’

Does anyone know if this means that it just takes a bit of time for each individual account to receive their character slot? Does it mean that they will hand them all out at once at some point in the future? I’m just a bit confused about it.

From the FAQ:

Free character slot

If you registered your core Guild Wars 2 game before January 23, 2015 and register a pre-purchase serial code for Heart of Thorns any time before the expansion is released, you’ll receive a free character slot! Once you apply a pre-purchase serial code, you’ll be eligible for the slot regardless of where you bought the core game.

If the serial code you used to register the core game came from a retail vendor (rather than buy.guildwars2.com or in-game) and was applied to your account between January 23, 2015 and June 16, 2015, you’ll also be eligible for a free character slot if you apply a Heart of Thorns pre-purchase serial code before the expansion release.

All accounts that become eligible by July 9 will have their free character slot applied by July 10. Eligible accounts that are upgraded with a pre-purchase serial code after July 10 will receive their slots on a weekly basis after that.

https://help.guildwars2.com/entries/94582027-Heart-of-Thorns-Pre-Purchase-FAQ/#Additional