Guild Wars 2

For many people, game updates have been on the verge of impossible for a long time now. (Since around the time of the Halloween update for me. I never had an issue before then). Downloads get slower and slower and slower until eventually they stop. Sometimes they start up again on their own, other times not.

The best workaround I have been able to manage is to use my Task Manager to close the frozen program, and restart again after a minute or two of “rest”. This generally eeks out another few KB. Often, I just say to Hell with it, and let it sit overnight or while I’m at work.

There is absolutely NO WAY I will purchase a download version of HoT unless they fix this first. It would never finish downloading. It had better be available on a DvD in stores.

Please do not try to diagnose the problem as if it is on my end. It is not. Many other players have the same or similar experiences. I have no connection or downloading issues with anything except GW2 updates. The problem is on their end, and it needs to be resolved.

(Sigh… it looks like I missed Tequatl again tonight waiting on this most recent little update. 45 minutes and counting so far).

Best bet is that your ISP is limiting you. Bandwidth throttling is something that many ISPs are guilty of, some deliberately limiting certain ports.

Were it an issue with the GW2 launcher, then it would be everybody. Since it is, obviously, not everyone suffering, then logic suggests that the issue is occurring between you and the servers. The most likely place for this to happen, if it’s persistent, is with your ISP.

Could be worth your while to call them and find out if they engage in throttling, and at what point it kicks in.

stale.9785:

Best bet is that your ISP is limiting you. Bandwidth throttling is something that many ISPs are guilty of, some deliberately limiting certain ports.

Were it an issue with the GW2 launcher, then it would be everybody. Since it is, obviously, not everyone suffering, then logic suggests that the issue is occurring between you and the servers. The most likely place for this to happen, if it’s persistent, is with your ISP.

Could be worth your while to call them and find out if they engage in throttling, and at what point it kicks in.

No, it is literally anet. This problem happens for a large portion of the player base. It shows on reddit, these forums, twitter and facebook during most patches.

Dinks.2478:

No, it is literally anet. This problem happens for a large portion of the player base. It shows on reddit, these forums, twitter and facebook during most patches.

No, it’s not a large portion of the player base, it’s a small number of people. And there are many reasons, including bandwidth limitations, ISP routing issues, and problems on the client end.

It’s not even necessarily a problem with the installer.

Your best bet is creating a support ticket and working with ANet’s customer service to track down the situation for you. They have been extremely helpful to anyone I know who’s contacted them about stuff like this.

Still, if it’s not universal, then it’s not the launcher app. Ditto their data stream outgoing. For it to be randomly among the playerbase, it then becomes a guessing game of what makes the special little snowflakes with issues particularly special, in this instance.

Is your file structure strange? (Does the launcher have to check/write somewhere other than the default location?) Is your local copy of the .dat corrupt? (See again, about the continual checking against the local copy vs. what’s being downloaded.)

Remember, the patch isn’t just one hunk of data – it’s checking your local .dat file, writing the incoming data, decompressing said data, compiling it into game usable format, and it’s doing that for each file.

I’d still say the most logical place to check would be your ISP, followed by a packet trace.

In the event there is a problem at Anet’s end, I humbly apologise before the fact. It just seems unlikely, given the nature of the complaint. (Rather like people complaining that their account, and only theirs, has been selected to never get a precursor.)

Peace, eh?

Stale