Guild Wars 2

I guess the below announcement will never happen.

We have a team looking into disconnection problems that prevented some people from receiving their event rewards.
We will implement a solution so that people who participated will get their rewards, but this takes work on our end, so it will not happen today.
Keep an eye on our forums and social media channels, we will let you know once we have the solution in place.
Thank you, and we apologize that you were unable to claim your rewards.

Its sad that i wasted 2 hours in this event and got disconnected and was never able to log back in. I would have let it go but then they sent an announcement that they would have a solution for those that got dcéd it’s been a couple of days now and nothings happened. Why not just apologize for the screw up and not give false hope.

What do you guys think of how anet handled this situation?

Im not giving up.
And Im not getting this one go.

I want my chance to get the reward for the whole weekend of work. I value my time for more than just letting it go.

It is been less than a week.
They need to check quite much stuff in order to make sure that the right people get the rewards added to them. That does take quite much time.

I had the same problems got disconnected at the last wave of reinforcements something prevented me to log in

Looria.8019:

Im not giving up.
And Im not getting this one go.

I want my chance to get the reward for the whole weekend of work. I value my time for more than just letting it go.

I agree, i value my time too but i dont see anet fixing this any time soon, they’ve just announced that they are on holiday for the next couple of days due to thanks giving.

lordkrall.7241:

It is been less than a week.
They need to check quite much stuff in order to make sure that the right people get the rewards added to them. That does take quite much time.

They need to scan a database. To do that, they need to determine the flags to check for (quest/event completion, time logged in to X zone, whatever factor(s) they want) and then exclude people who have already looted the chest. The chest had unique loot, so I can only assume it was uniquely flagged in the DB. They then compile the list of people (likely between 75-90% of the people who had an issue) then mail those people the rewards they choose.

Honestly, figuring out the right factors to scan for should have been done on the Monday after the event, and by Wednesday the problem should have been resolved. That they are putting the problem on the back burner in favor of other things shows that they are more inclined towards a “cost/benefit” business model rather than a “customer first” business model. This isn’t an insult to Anet, persay… they are a company and it is the point of their existence to make money. However, as a consumer, I can be disappointed and choose not to spend any further funds on their game in hopes that it alters the effectiveness of their current model. Given their recent focus, that is likely a far more effective means of sending a message, rather than posting irate comments on various forums.

Also, keep in mind… it’s been a week where the only “feedback” given has been two terse posts (one on Facebook, the other on the MB) and the rest of the information coming from Anet has been marketing and advertisements. It is frustrating to see. Personally, I’ve given up. I’m going to guess they might eventually mail some folks the bag and the exotic trinket and then call it solved… and those that get half the reward that others got for similar levels of participation will count themselves lucky for getting any thing at all. It’s simply a matter of not wanting to get that pissed off or frustrated over a game… It’s not worth it. I play these things for fun and lately Xcom has been a ton of fun! Maybe I’ll come back, maybe I won’t… but for now at the very least, Anet has lost a customer in me.