Do I have any history of gem transactions in my account? If not, I really think we need one.
In my case, last week i got a precursor drop. I sold it and spent that gold in gems… then I had a bit more than 7.000 gems in total.
Now, yesterday I bought the deluxe digital upgrade for 500 gems, so I should have arround 6.500. However, now I log in and find that I “only” (double quotes here) have 5.800 gems left.
The thing is that I’m not sure if I bought anything else since i sold the precursor, so it’s not really worth filling a ticket, but I think it would be nice if there was some gem transaction history (both getting and spending gems).
I know this might seem like a simple question… but…
Did you buy the balthazar costume (or any other costume, for that matter)?. You can check gem-store purchases on the right side of the gem store (like Rose mentioned).
This would make up for the 700 gem deficit. This would make sense, considering this costume is advertised on the main page of the gem-store and could easily be clicked on.
I hate to sound condescending, but often these kind of issues are usually down to user error. Either you mistook the initial quantity of gems you have, made some kind of mathematical error or bought something (accidentally or forgot about it). The gem-store doesn’t just eat up gems, and I doubt somebody would hack your account just to buy a 700 gem item and gift it. :P
Your suggestion (although kind of camouflaged by your initial problem) is a good idea though. When I was buying gems very frequently I made an excel document to write down the quantity and exchange rate. It was a way to monitor the gem economy as well, after they removed the exchange rate graph. It’d be great to have something like that in-game.
I know this might seem like a simple question… but…
Did you buy the balthazar costume (or any other costume, for that matter)?. You can check gem-store purchases on the right side of the gem store (like Rose mentioned).
This would make up for the 700 gem deficit. This would make sense, considering this costume is advertised on the main page of the gem-store and could easily be clicked on.
I hate to sound condescending, but often these kind of issues are usually down to user error. Either you mistook the initial quantity of gems you have, made some kind of mathematical error or bought something (accidentally or forgot about it). The gem-store doesn’t just eat up gems, and I doubt somebody would hack your account just to buy a 700 gem item and gift it. :P
Your suggestion (although kind of camouflaged by your initial problem) is a good idea though. When I was buying gems very frequently I made an excel document to write down the quantity and exchange rate. It was a way to monitor the gem economy as well, after they removed the exchange rate graph. It’d be great to have something like that in-game.
Awesome reply, nailed it.
Arenanet putting that balthazar costume in the main page… it’s a trap! You’re right, I bought it and I was even using it when I wrote this.
And yes, this is why I said it’s not worth filling a ticket, because I was almost sure that it was my fault… but at least yes, it would be nice to have a gem transaction history (just like we have for TP). In my case it’s not to keep track about gem <→ gold exchange, but just for this kind of things. Something like:
I’m pleased I could help and that you found your solution
It makes me wonder how many people file support tickets for similar problems. I’m sure that your suggestion would help others having similar issues and thus take a bit of workload off of CS.
Even if a person was sure of their outgoings, it’d be a very handy tool.
