Guild Wars 2 Hat Missing
Have you checked the black lion armour npc by the TP in any Home City? A lot of the items will be stored with him as he converts them over to usable skins
Have you taken each character to the Black Lion Armor trader, standing next to the Trading Post in any major city (not Vigil). Be sure it’s the armor NPC and not the weapon NPC standing near him.
I have the hat unlocked. Go to the BL Armor guy (with the character that had it) as the above people said and it’ll be unlocked for you.
It’s hard to do jumping puzzles with a big, fuzzy butt.