Guild Wars 2

Hi guys im new here, im not sure if this is the right place to ask but i havent been playing for a few months so i havent kept up with GW2 announcement till now. I bought the deluxe edition on january 26 and just saw that i could get a refund and i would love to be able to pre purchase the expansion. So my question is how do i get the refund? and do i keep all my stuff or does it get deleted? if someone can explain it to me a bit more clearer itd be great, thank you.

I’m not sure that they would give you a refund after owning the game for 8 months, because if they did it for you then they would be obligated to do it for anyone who purchased it within the last 8 months, and that won’t happen. As far as I know they were offering refunds to people who bought the game when it was on sale right before they announced both the expansion and f2p. I’m afraid that your chances are slim.
You could always file a support ticket, and if you do then best of luck

The refund was automatic if you pre-purchased HoT before July 31, 2015. It’s over.

Depending on how much progress you made on that account, if you choose to buy HoT, you may want to start a new account instead. That way you can make a profit off of the other account by simply selling your login rewards.

“For all players who purchased the Guild Wars 2 core game from our website and registered it between January 23, 2015 and June 16, 2015 in anticipation of Guild Wars 2: Heart of Thorns, we will automatically refund what you paid for the core game should you decide to pre-purchase Guild Wars 2: Heart of Thorns from our website or in-game store any time through July 31, 2015. " Source

It seems you’re more than a month late to get a refund.

ahhh thank you guys, ill just wait for the expansion to drop in price down the road.