Guild Wars 2

I’m at work and just got an email to reset my password from Arenanet. I think someone is trying to hack my account. I hope no one gets into my account when I get home.

Don’t click anything.

I deleted the email

Arenanet will never send you an email with a Link to a Log in screen for you to input your name and password. They will send you an email, asking you to go to the website. And Log in from the website. There have been hacker e-mails that tell you " suspicious activity has been reported, your account is going to be frozen unless……." usually ends with " click the Link below, to Log Onto our website." bla bla…

Look up their Hacker E-mail list thread. Has great examples of what yo watch out for.

You should change password of everything asap :| + it means most likely the hacker knows your email address, even tho cant get in yet.
This either suggests that you used the same email address somewhere where a hacker could guess its a possible gw2 acc mail address or they got something nasty on your pc.
I think you also should do some anti virus scan/spybot search.
Also when I had the same situation I put a mobile authentication on my acc. In the worst case if somehow a hacker could get my acc I hope at least that will not let them get in :x

If you got a reset password request that means they know all your login information. Which means it’s possible your computer is hacked. When you get home you should do a full security sweep of your computer, including checking for a keylogger. Then change your email password, your Guild Wars 2 password and you should contact support and change your Guild Wars 2 email.

It could also be a fake email to trick you in giving out your password. I used to get a lot of these emails and the funny part is that they arrive on the email address I no longer use for my GW account.

Also I use Thunderbird as my mail client and whenever a suspicious email arrives I can easily check out the message source and trace the ip address the email came from, the last ones I checked regarding GW2 came from China, that’s certainly not a genuine ANet message.

yep—it’s a fishing e-mail, hoping to land one. Don’t bite.
Any I have traced go back to china also.

Nerelith.7360:

Arenanet will never send you an email with a Link to a Log in screen for you to input your name and password.

Actually, nobody does that. If you get email linking you to sites to login, or pay for whatever, it is always to be considered a fraud.

I’ve received email telling me to click on the provided link to sign in so I can:

1) Verify password.
2) Contest a claim that I am selling my account.
3) Contest a claim that I am selling gold.
4) Reactivate a deactivated account.

For games I don’t even play.

There’s nothing particularly targeted about the email you got, the thieves are just casting very broad nets using the most popular games as bait on the assumption that it has to look legit to somebody.

And given the number of compromised accounts we see being used to spam gold selling ads, that’s probably a fair assumption.

I was really shocked and dismayed when I received an email from WoW last week saying that my account was about to be deactivated because there was a suspicion that I was cheating! I would never cheat and to be accused of such really saddened me.

BTW I’ve never played WoW and don’t have an account there :P

I’ve been getting emails like this for years mainly from ‘WoW’ but form the odd other game too. You might have just received it by chance so don’t worry yourself too much, it might have just been a lucky guess from the sender.

Lostyus.4250:

I’ve been getting emails like this for years mainly from ‘WoW’ but form the odd other game too. You might have just received it by chance so don’t worry yourself too much, it might have just been a lucky guess from the sender.

It’s not really a lucky guess. What usually happens is some third-party amateur gaming forum that you signed up on never updates its security because its admin is too busy with work/life/not being a professional admin, the user database gets compromised but nobody notices (for aforementioned reason), and the list of emails (and the passwords they used to sign up for the forum) gets sold to everyone interested.

So if the forum/site that was compromised was for a Blizzard-related game, the phishers will target you with Blizzard-related scams.

A reset password from ANet is different from a verify password. A reset password means they have your login information. It’s not a phishing attempt.