Hello Arenanet
I spent money for this, kitten me am I right
You paid extra for dungeons?
I could be mistaken, but I’m pretty sure dungeons are allowed to be entered by free to play accounts. That, combined with the fact that Anet hasn’t done anything at all with dungeons for a very long time means that you really didn’t spend money for this and the dungeons aren’t currently part of the “pay to play” of this mmo.
I believe they ahve said that dungeons are a very tricky thing to fix or rework in general because they are written badly in the game code. Might be wrong but thats what i recall coz i think bug fixes were asked in the last AmA.
They do periodically fix a few bugs in dungeons, even though zealex is correct that they are tricky to fix.
Since the bug section is the oubliettes of this forum im posting this here with a faint hope that someone who cares will see it.
It sounds like you are not really after someone seeing this, you are after a response from anet.
The forums are the wrong channel for that. While they do read them, they don’t generally respond here. They are mostly for player to player support.
If you want a personal response, submit a support ticket. (Note: the support team are also unlikely to discuss timelines, etc, for fixing issues, but you will get someone telling you that in person.)
^And, they will likely direct you to post in the Bugs sub-forum, for someone from the QA Team to read.
Good luck.