(edited by Sitkaz.5463)
Hero points *need* a refund option.
OP (and everyone asking for Hero Point refund) here’s a post from Jon Peters explaining why this happened and why what you are asking never will happen. Read the quoted stuff in addition to his reply.
https://forum-en.gw2archive.eu/forum/game/gw2/Things-we-know/first#post5199934
You can complain and be unhappy all you want, but there are actually reasons it was done this way and at this point it isn’t changing.
This was not a cost analysis issue (was because it’s kind of moot at this point). If costs were the issue, the cheapest option would have been a blanket reset. Much easier to implement than to build a program to detect current choices and/or to design builds for people (which is what happened with L21-35’s.).
The real issue was implementing a choice-based system and choosing to favor those who did not want to use it over those who did.
That’s not how cost analysis works. A blanket reset would have been the cheapest and easiest thing to implement, but the potential backlash was deemed too high, so they went the next step to make a system to rebuild with available points.
Since the backlash on that would not be nearly so high, and any issues with that system would work themselves out naturally, that was where they stopped.
|Daredevil|Ranger|Guardian|Scrapper|Necromancer|Berserker|Dragonhunter|Mesmer|Elementalist
|Deadeye|Warrior|Herald|Daredevil|Reaper|Spellbreaker