(edited by robertjan.2197)
High censorship on forums?
ANet are very open to constructive criticism on the forums. There are many threads where people question their decisions, interactions, and so on.
That is to say: if your thread was removed, it was almost certainly because it was not a constructive post, rather than because ANet refuse to listen to feedback.
Well someone was asking for help and contacted one of the Anet moderators when he didn’t receive a reply after some days.
Someone else stated that, according to a sticky post, he should not have done this.
I mentioned that this should have been no problem if only Anet would be a bit more interactive with their customers.
I have seen so many good questions from the community, but almost never a reply from ANet. I just don’t get why they cannot hire a couple more moderators who ACTIVELY interact with their customers on a daily base.
Given the number of rude and insulting posts that somehow get to stay, I would say the censorship is pretty lax.
OP, was it your topic that was posted or just a comment on someone else’s thread? If it got binned for the topic itself, it’s not particularly your fault. If it was your post specifically, consider that while ANet is generally open to critique, if a moderator finds it rude or combative, they’ll remove it and slap it with an infraction.
Side note: complaining about forum moderation out in the open is generally a no-no.
“I’m finding companies should sell access to forums,
it seems many like them better than the games they comment on.” -Horrorscope.7632
ArenaNet Communications Manager
Let me be transparent about this. Someone posted asking for us to provide him with some 3D models. You responded with an extremely negative and entirely off-topic comment about a perceived (and non-factual) “lack of communication.” The comment was removed because it was reported. It was reported because it was both off-topic and derailing to the thread in question.
Questions about moderation should be addressed to the forums team by writing Forums@Arena.Net. As is made clear in frequent posts and in our Forum Code of Conduct.
Incidentally, you were given neither points nor penalty with the removal of your post, and were given a detailed reasoning for its removal. Any further question may be addressed via an e-mail to the above-cited address. However, I would sincerely hope that this detailed explanation will end the discussion.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet